Reviews Analyzed
21
We Collect & Analyze Reviews
Blue & Cream
Experiences & Reviews
Blue & Cream is a fashion retail company selling apparel and accessories through an e-commerce site and retail channels. Consumers searching reviews typically look for information on shipping, returns, customer service, product condition, and order confirmation when evaluating this merchant.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
18d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Most reviewers describe poor customer service: refused refunds, aggressive or rude staff, and opaque return handling; a few report outstanding service.
Share of mentions
Weak
25%
💰
Value for money
Several customers report losing significant sums due to restrictive return policies or unexpected final-sale rules; a minority mention good sale pricing.
Share of mentions
Weak
8%
⚡
User experience
A small number of reviewers praise a user-friendly site and smooth checkout; overall UX received little direct commentary in the sample.
Share of mentions
Mixed
2%
🔧
Product quality
Product reports vary: some buyers praise fit and packaging, while others received wrong items, poor fit, or items described as damaged or smelling of mildew.
Share of mentions
Mixed
13%
📞
Communication
Frequent complaints describe no replies to emails, delayed responses, and missing shipping updates; a subset of customers reported timely tracking and replies.
Share of mentions
Weak
19%
⭐
Overall experience
Overall impressions skew negative: many reviewers report unresolved orders, refunds withheld, and poor support, though some report fast delivery and satisfaction.
Share of mentions
Weak
33%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – October 2025).
Order not sent, but payment taken
"Order placed and payment taken over 3 weeks ago. Confirmation email sent, but no shipping...."
Jo Jones
Trustpilot
Oct 01, 2025
Featured for: No shipping, payment taken
HORRIBLE customer service - don't!
"This is my first time writing one of these reviews so that should tell you everything you need to know. I'm a bit of an online shopaholic frequently o..."
Lindsay Clark
Trustpilot
Oct 01, 2025
Featured for: Product damaged; poor returns handling
An Exceptional Online Boutique
"I recently had the pleasure of shopping at Blue&Cream, an online boutique that brings the luxurious Hamptons shopping experience right to your fingertips. From start to finish, my customer experience was nothing short of exceptional. Upon browsing their website, I was blown away by the vast selection of top designers and latest styles they offered. Their user-friendly interface made it easy for me to navigate through their products and find exactly what I was looking for. When it came time to check out, I appreciated how seamless the process was. The payment options were varied enough so that there was something for everyone's taste as far as online payments go. It also loaded faster than other websites I've shopped on in recent times. After placing my order, I received prompt communication from Blue&Cream regarding shipping details and tracking updates. When my item arrived earlier than expected (always a nice surprise), I couldn't have been more pleased with its quality – true high-end fashion! Overall, my customer experience at Blue&Cream exceeded all expectations. From easy navigation to quick delivery and excellent quality products, this boutique is definitely a must-visit for anyone who wants upscale fashion choices without leaving home!"
Aufderhar
Collected.reviews
Jun 14, 2022
Featured for: Positive UX, prompt shipping, quality
Honest, Kind Seller Despite Covid Challenges
"My family owns a shipping company and the reviews you see on this site for Blue & Cream due to shipping are understandable; however, please don't prev..."
K G
Trustpilot
Oct 01, 2025
Featured for: Responsive seller; reasonable shipping
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Charissa Farley
trustpilot.com
Oct 01, 2025
DO NOT BUY FROM THIS COMPANY
I bought a pair of $450 pants. When they didn't fit I returned them. They gave...
L
Laure Le Gall Gaborit
trustpilot.com
Oct 01, 2025
Worst customer experience I’ve ever had…
Worst customer experience I’ve ever had in a shop. The store manager literally threw us out of his shop! I copied this review on several platforms, ho...
C
Chris Dormady
trustpilot.com
Oct 01, 2025
Outstanding Service!!!
Outstanding customer service' i will most definately be a repeat customer. I received exactly what i ordered right down to the size requested. Thank y...
L
Lindsay Clark
trustpilot.com
Oct 01, 2025
HORRIBLE customer service - don't!
This is my first time writing one of these reviews so that should tell you everything you need to know. I'm a bit of an online shopaholic frequently o...
S
Songul Reed
trustpilot.com
Oct 01, 2025
I bought a pair of jeans with no final…
I bought a pair of jeans with no final sale comment. when the jeans didn't fit, they told me that it was the final sale. I couldn't...
E
Emma Louise
trustpilot.com
Oct 01, 2025
Hideous retailer and steals your money
Hideous retailer - do NOT USE. They don’t send goods They don’...
E
Elizabeth Oreilly
trustpilot.com
Oct 01, 2025
Terrible
Terrible, delayed responses and very rude customer service with return and exchange policies that are within such a tight...
M
Mogens Lauritzen
trustpilot.com
Oct 01, 2025
Obviously a scam
Obviously a scam And the Company su...
D
Diane McDonald
trustpilot.com
Oct 01, 2025
Company is basically scamming online…
Company is basically scamming online customers by hiding their ridiculously stingy return policy in a tiny link at...
K
Kathleen
trustpilot.com
Oct 01, 2025
Worst customer service ever
Worst customer service ever! I ordered an aviator nation sweatshirt for my granddaughter. It was all she wanted. It never shipped and the only way you...
J
Jo Jones
trustpilot.com
Oct 01, 2025
Order not sent, but payment taken
Order placed and payment taken over 3 weeks ago. Confirmation email sent, but no shipping....
R
Rylie Ash
trustpilot.com
Oct 01, 2025
I give it four stars
I give it four stars because the shipping time. I didn't think that it takes that long to receive my order to be honest, con...
C
Catherine Torres
trustpilot.com
Oct 01, 2025
rude worker
Went in to look around and the lady with the dark long hair was not pleasant and was very rude. There’s a certain way to say things, a...
J
Jennifer Passanante
trustpilot.com
Oct 01, 2025
Buyer beware!
Ordered a dress that was on sale but still almost 400.00. Was too small on me and when I tried to return was told that sale items were final when that...
J
John
trustpilot.com
Oct 01, 2025
Slow customer service.
I ordered some shorts from this website and was sent an item that was not what I ordered. I have tried to contact them for return instru...
A
Ariana G
trustpilot.com
Oct 01, 2025
Where is my confirmation or order?
Placed my order on 12/20, reached out to them on multiple platforms because I didn't receive any confirmatiion emails and I GOT CHARGED!!! 4 days have...
H
H. W.
trustpilot.com
Oct 01, 2025
It’s been several weeks since I’ve made…
It’s been several weeks since I’ve made my order and I’ve sent multiple emails, but zero response. Y’all are so quick to take my mone...
M
Matthew Parrish
trustpilot.com
Oct 01, 2025
Proceed with caution
I was not only a customer but an employee. The owner Jeffrey Goldstein has withheld thousands of dollars from m...
a
acurttright
trustpilot.com
Oct 01, 2025
I had a good experience!
I was searching for the agolde criss cross shorts in a size 23 and came across Blue & Cream. I read the reviews here and got a little worried about bu...
K
K G
trustpilot.com
Oct 01, 2025
Honest, Kind Seller Despite Covid Challenges
My family owns a shipping company and the reviews you see on this site for Blue & Cream due to shipping are understandable; however, please don't prev...
Conclusion
Reviews for Blue & Cream show a clear pattern: many customers report problems with shipping, unanswered emails, restrictive or unclear return policies, and poor in-store or support interactions. Conversely, a subset of buyers describe timely shipping, accurate orders, and satisfactory product quality. If you consider ordering, carefully review return and final-sale terms, keep order confirmations, and prefer payment methods offering buyer protection. These reviews suggest checking recent buyer feedback on shipping and support before purchasing, especially for high-value items.