Several reviewers praise the fit, fabric, and price. Others report late shipments, incorrect items, and refused refunds. Customer service responsiveness varies by case. Overall, reviewers describe very different shopping outcomes.
Examples from available reviews (Nov 2021 – Feb 2026).
Multiple orders had good fabric and sewing quality; customer will reorder.
“The dresses were definitely worth what I paid for—the sewing quality and fabric are good.”
Dress differed from website photos, was poor quality, and refunds denied.
“Dress was nothing like the picture on website.”
Affordable, beautiful customizable dress arrived quickly and matched expectations.
“For the price of this dress I am so impressed with how beautiful it is.”
Dress arrived wrong color and size; shop was unresponsive.
“Communication with shop it’s impossible not respond for email or social media account.”
Most negative feedback centers on shipping and returns. Reviewers mention delayed deliveries, wrong items, and partial or denied refunds. A smaller group says issues were resolved after escalation.
Positive reviews point to low prices and strong value when sizing matches. Some describe dresses that beat expectations or looked like boutique styles. When service breaks down or refunds are denied, value drops for those customers.
Fit and comfort come up often in positive comments. Customers report accurate measurements, flattering fits across body types, and little tailoring for petite or maternity needs. Some mention only minor hemming or petticoat changes.
Quality feedback falls into two groups. Many praise the fabric, construction, and true-to-measure sizing. Others say dresses don’t match the website photos or arrive poorly made; one review alleges the site used images from another designer.
Negative reviews often mention unanswered messages and slow replies. A few say support responded only after public complaints. Communication quality varies by case.
Reviews split sharply between product satisfaction and service problems. Some customers received attractive, well-fitting items on time. Others dealt with wrong or late deliveries and disputed refunds with little progress.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Dress arrived wrong color and size; shop was unresponsive.
“Communication with shop it’s impossible not respond for email or social media account.”
Dress matched boutique style, felt nice, and required minor hemming.
“The material feels very nice and comfortable and it hugs my body nicely.”
Customer service resolved the issue and the suit arrived in time.
“customer service was extremely responsive after this review.”
Multiple orders had good fabric and sewing quality; customer will reorder.
“The dresses were definitely worth what I paid for—the sewing quality and fabric are good.”
Dress differed from website photos, was poor quality, and refunds denied.
“Dress was nothing like the picture on website.”
Dress differed from photos, had poor quality and incorrect custom sizing.
“The dress on the picture is nothing like what they sent to me.”
Website uses stolen images and may not deliver the pictured dress.
“They steal pictures from other websites (for example Teuta Matoshi).”
Return attempt resulted in only a 15–20% partial refund despite no defects.
“would only give partial refund 15%-20%”
Dress arrived early and looked stunning, fitting without alterations.
“fit without alterations.”
Stretchy empire-waist dress fit an eight-month pregnant customer well.
“8 months pregnant and finally found a dress that flatters!”
Sequin detailing sparkles impressively; dress was the party standout.
“Sequin detailing is INSANE—photos don't capture how it sparkles under city lights.”
Petite pantsuit fit well with minimal tailoring required.
“Ordered petite size, and the legs hit exactly at my ankles.”
Bridesmaid dresses were weeks late and refunds were unavailable.
“they didn't arrive for weeks”
Rush shipping failed; dress arrived late and was poorly made.
“Did not get the dress on time.”
Dress is heavy, well-made, and requires hand-lacing to fasten.
“the dress has to be hand-corseted to fasten.”
Dress matched measurements and felt soft; customer is very happy.
“So true to measurements and its so soft.”
Taking measurements before ordering enabled a perfect fit and value.
“Taking measurements before ordering enabled the dress to fit perfectly.”
They delivered the wrong dress and offered only a 60% refund.
“they would only refund 60% of the cost if the dress.”
Dress was lovely, fit perfectly, and met expectations.
“The dress was lovely and exactly as expected.”
Well-made dress offered strong support and the correct length.
“No bra was needed as the padding and support was amazing !”
Custom-made dress fit well; wearing a petticoat shortens the hem.
“Be aware if wearing a petticoat it will made the dress shorter so allow for that in your measurements.”
Seller refused the promised refund and provided dishonest customer service.
“they refused to honor it.”
Affordable, beautiful customizable dress arrived quickly and matched expectations.
“For the price of this dress I am so impressed with how beautiful it is.”
Dress fit perfectly and received many compliments at the event.
“fit perfectly got so many compliments”
Affordable dupe with impressive quality, but minor fit issues exist.
“Quality far surpassed my expectations”
Dress flatters a pear-shaped figure and offers surprisingly good quality.
“This dress is absolutely gorgeous.”
Daughter received the dress and loves it.
“my daughter loves it.”
Expedited shipping delivered the prom dress in 17 days.
“It took a total of 17 days from placing the order to receiving the dress.”
Outfit was poorly made and seller is refusing the refund.
“If I could give zero stars I would and now I am fighting to get my money back.”
Despite having a huge selection of dresses and lots of colors to choose from, BM Bridal is the WORST company to buy from. I ordered a dress for my sister's wedding and it arrived with a faulty zipper. The quality was awful, too. Worst of all is when we tried to return it, BM Bridal refused and they didn't give us our money back. The customer service is terrible, very, very difficult to work with during stressful times. Their phone numbers are out of service, so you can only email for a response. return. Would NOT recommend this company. DO NOT BUY FROM THIS COMPANY.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BM Bridal runs an online shop for bridal and formalwear. The catalog includes bridal gowns, bridesmaid dresses, prom dresses, and tailored separates. Product pages list fabric details, sizing guides, and measurement-based customization options. Customers can place orders online and read the site’s shipping and return information.