Customer feedback for Bohme shows a split pattern: some shoppers praise helpful store staff, attractive styles, and occasional coupon savings, while many report product-quality issues and problematic returns. Specific concerns mentioned in reviews include unexpected shipping fees (for example a $15 shipping charge), disputed or high return postage costs (one report cited a $217 return charge), and items arriving with different materials than advertised. Multiple reviewers describe poor or unresponsive customer-service experiences and unexplained order cancellations. If you consider buying from Bohme, check item materials and sizing, review the return and shipping policy carefully, confirm coupons apply at checkout, and consider ordering a single item first to verify quality.
Examples from available reviews (Jul 2022 – Feb 2026).
Purchased stylish, good-quality clothing at reasonable prices with quick shipping.
“their quality clothing at reasonable prices!”
Saved 20% and was pleased with purchases despite slow shipping.
“I truly love this company!”
Return shipping unexpectedly cost much more than purchase; no manager assistance.
“they told me it costs 217?!?!?!?!?”
Order canceled and shipping not refunded after inventory delay.
“they canceled the order and refunded my money”
Some customers praise helpful store staff, but a larger share report problems with shipping fees, delayed or cancelled shipments, and difficult returns handling.
A few reviewers note reasonable prices or coupon savings; however many cite poor value due to low-quality items and unexpected return or shipping costs.
Several shoppers report an easy website and friendly in-store help; others mention checkout issues, unclear delivery dates, strong store fragrances, or travel-related delivery problems.
Numerous reviews describe items as damaged, poorer than pictured, or made of different materials; some customers still report liking styles and fit with minor tailoring.
Multiple customers report unresponsive customer service, unexplained cancellations, and confusing return/refund processes; positive examples of helpful staff are less frequent.
Experiences vary: several positive in-store or order experiences exist, but many reviews report quality issues, return disputes, and poor customer-service resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Exchange process was difficult with conflicting information about receipt.
“They tell me they never recd the item.”
Return QR code did not work causing prolonged return issues since December.
“the QR code provided for auto-return is not functioning properly”
Good products and prompt, responsive customer service via email.
“Great products, customer service and prompt email replies- thank you, Bohme!”
Saw management making rude remarks to employees while in store.
“absolutely disgusted by the rude behavior that the management staff was directing towards the other employees.”
Saved 20% and was pleased with purchases despite slow shipping.
“I truly love this company!”
Decided not to purchase due to new $15 shipping fee.
“until I saw the new $15 shipping. Abso-freaken-not!”
Order canceled and shipping not refunded after inventory delay.
“they canceled the order and refunded my money”
Left store due to strong fragrance causing a headache.
“the fragrance was so STRONG I had to leave.”
Tracksuit felt poor quality and overpriced for what was paid.
“The product is poor quality for what i paid”
Claims of location differed and return shipping wasn't refunded.
“I would never purchase from this scam company ever!!!!!”
Coupon codes issued were not honored or applied at checkout.
“They do not honor coupon codes, that they issue”
Received polyester instead of advertised 100% organic cotton and couldn't return.
“website advertised 100% organic cotton however 100% polyester was delivered”
Unable to return defective, unevenly stitched items; poor customer service.
“Cheap quality and zero customer service.”
Return costs and poor quality made the purchase unacceptable.
“pay 25$ for a return and they will not even guarantee that i would be refunded”
Return shipping unexpectedly cost much more than purchase; no manager assistance.
“they told me it costs 217?!?!?!?!?”
Pants developed holes and return was refused after 14 days.
“The pants received are torn”
Reviewer expresses strong positive feeling about the store.
“Love this place!”
Sweater did not match website image and return postage not included.
“does not come close to the sweater featured on the website.”
Staff consistently help the reviewer with outfits; no bad experiences.
“never have I had a bad experience..”
Company requested extra payment for exchanges instead of free returns.
“they’re telling me if I send them more money they’ll send me new dresses”
Employee went above and beyond to help find items.
“did everything in her power to help me find what I was looking for!”
Friendly staff and a clothing selection the reviewer loves.
“Everyone is always very kind and helpful.”
Occasional low staffing but overall good service and helpful staff.
“Sometimes there is a sparsity of staff”
Adorable dress got compliments but required alterations for fit.
“The dress is adorable!”
Store is cute but some prices high and items seem cheaply made.
“Cute store. Prices a little high.”
Tried to return within 30 days but policy allows only 21 days.
“you ONLY have 21 days!”
Manager Emma and staff were very helpful with bridesmaids dresses.
“emma, was SO nice & so helpful”
Boutique is a favorite with organized inventory and helpful employees.
“Bohme is one of my favorite boutiques to shop at.”
Selected several dresses and received staff assistance during quick visit.
“I selected three dresses I thought might work”
Dress was final sale without clear notice and return timeframe caused issues.
“did not indicate it was a finale sale item”
Initially the employees were very friendly during visit.
“Initially - the employees were very friendly.”
Enjoyed store layout, cute clothes, and kind employees.
“I love this Bohme location!”
Sweater arrived stained and customer service did not respond.
“It arrived with two stains on the front.”
Employee Madi provided kind, helpful assistance with jeans sizing.
“She was so kind to me from the moment I entered the door”
Manager quickly processed an online return to the reviewer’s credit card.
“manager was really nice and got me the return to my credit card right away”
Dress looked different from Instagram ad and was poor quality.
“the dress in no way resembled the dress in rhe Instagram”
Pants arrived stained with blood and refund was denied due to tracking issues.
“They shipped me pants what had blood on them”
Employees eagerly greet and happily assist with trying on clothes.
“employees are always eager to greet me at the door.”
Clothes stylish but limited XL sizes and slow online delivery.
“it takes forever to receive your items when ordered online”
Enjoyable shopping with helpful, friendly staff at Sandy location.
“Workers are so happy to help and make sure things will work for you”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bohme is a womenswear fashion retailer offering trend-forward apparel and accessories through an online store and physical locations. Shoppers researching Bohme often look for information on product materials, sizing, shipping and return policies, and in-store service. This summary focuses on verified customer feedback about shopping, product quality, and service to help consumers make informed buying decisions.