Shoppers often praise in-store staff for being friendly and helping with styling. Repeat complaints center on returns, unexpected return or exchange fees, and items arriving damaged or mismatched. Several customers say online orders show up late or don’t match the product photos. Multiple reviewers also mention return QR codes that don’t work and coupon codes that aren’t honored.
Examples from available reviews (Jul 2022 – Mar 2026).
Return QR code did not work causing prolonged return issues since December.
“the QR code provided for auto-return is not functioning properly”
Received polyester instead of advertised 100% organic cotton and couldn't return.
“website advertised 100% organic cotton however 100% polyester was delivered”
Manager quickly processed an online return to the reviewer’s credit card.
“manager was really nice and got me the return to my credit card right away”
Enjoyed store layout, cute clothes, and kind employees.
“I love this Bohme location!”
Many reviews highlight helpful sales floor staff, sometimes naming employees who assist with fittings and bridesmaid orders. At the same time, plenty of complaints describe exchanges that fell through, refunds that were refused, and surprise return fees or expensive return shipping. A smaller group says managers stepped in quickly and handled returns on the spot.
Several reviewers call the boutique pricing reasonable and say discounts or sales made the purchase worth it. Others walked away after a new shipping fee or said prices felt high for clothing they saw as low quality. Comments about good or poor value come up often in both online and in-store shopping.
Many shoppers like the store setup, the organized racks, and the friendly welcome when they walk in. Some reviews point to slow online shipping, limited extended sizes, a strong in-store fragrance, and the need for alterations after buying. Fit and delivery speed issues show up mostly in online-order feedback.
Many reviewers report items arriving stained or torn, made from different materials than advertised, or not matching the photos online. A smaller set describes sturdy fabrics and solid construction and specifically praises the quality. Complaints cover dresses, sweaters, and pants.
Several reviews mention return QR codes that won’t scan, coupon codes that don’t apply, and mixed messages about store locations or whether returns were received. A smaller number report quick email replies and helpful online support. Many negative reviews describe reaching out and still not getting the issue resolved.
Reviews draw a clear line between strong in-store experiences and poor experiences with returns and item condition. Shoppers describe attentive staff during store visits, alongside repeat breakdowns in ordering and returns. This split shows up in both boutique visits and e-commerce orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Exchange process was difficult with conflicting information about receipt.
“They tell me they never recd the item.”
Return QR code did not work causing prolonged return issues since December.
“the QR code provided for auto-return is not functioning properly”
Good products and prompt, responsive customer service via email.
“Great products, customer service and prompt email replies- thank you, Bohme!”
Saw management making rude remarks to employees while in store.
“absolutely disgusted by the rude behavior that the management staff was directing towards the other employees.”
Saved 20% and was pleased with purchases despite slow shipping.
“I truly love this company!”
Decided not to purchase due to new $15 shipping fee.
“until I saw the new $15 shipping. Abso-freaken-not!”
Order canceled and shipping not refunded after inventory delay.
“they canceled the order and refunded my money”
Left store due to strong fragrance causing a headache.
“the fragrance was so STRONG I had to leave.”
Tracksuit felt poor quality and overpriced for what was paid.
“The product is poor quality for what i paid”
Claims of location differed and return shipping wasn't refunded.
“I would never purchase from this scam company ever!!!!!”
Coupon codes issued were not honored or applied at checkout.
“They do not honor coupon codes, that they issue”
Received polyester instead of advertised 100% organic cotton and couldn't return.
“website advertised 100% organic cotton however 100% polyester was delivered”
Unable to return defective, unevenly stitched items; poor customer service.
“Cheap quality and zero customer service.”
Return costs and poor quality made the purchase unacceptable.
“pay 25$ for a return and they will not even guarantee that i would be refunded”
Return shipping unexpectedly cost much more than purchase; no manager assistance.
“they told me it costs 217?!?!?!?!?”
Pants developed holes and return was refused after 14 days.
“The pants received are torn”
Reviewer expresses strong positive feeling about the store.
“Love this place!”
Sweater did not match website image and return postage not included.
“does not come close to the sweater featured on the website.”
Staff consistently help the reviewer with outfits; no bad experiences.
“never have I had a bad experience..”
Company requested extra payment for exchanges instead of free returns.
“they’re telling me if I send them more money they’ll send me new dresses”
Employee went above and beyond to help find items.
“did everything in her power to help me find what I was looking for!”
Friendly staff and a clothing selection the reviewer loves.
“Everyone is always very kind and helpful.”
Occasional low staffing but overall good service and helpful staff.
“Sometimes there is a sparsity of staff”
Adorable dress got compliments but required alterations for fit.
“The dress is adorable!”
Store is cute but some prices high and items seem cheaply made.
“Cute store. Prices a little high.”
Tried to return within 30 days but policy allows only 21 days.
“you ONLY have 21 days!”
Manager Emma and staff were very helpful with bridesmaids dresses.
“emma, was SO nice & so helpful”
Boutique is a favorite with organized inventory and helpful employees.
“Bohme is one of my favorite boutiques to shop at.”
Selected several dresses and received staff assistance during quick visit.
“I selected three dresses I thought might work”
Dress was final sale without clear notice and return timeframe caused issues.
“did not indicate it was a finale sale item”
Initially the employees were very friendly during visit.
“Initially - the employees were very friendly.”
Enjoyed store layout, cute clothes, and kind employees.
“I love this Bohme location!”
Sweater arrived stained and customer service did not respond.
“It arrived with two stains on the front.”
Employee Madi provided kind, helpful assistance with jeans sizing.
“She was so kind to me from the moment I entered the door”
Manager quickly processed an online return to the reviewer’s credit card.
“manager was really nice and got me the return to my credit card right away”
Dress looked different from Instagram ad and was poor quality.
“the dress in no way resembled the dress in rhe Instagram”
Pants arrived stained with blood and refund was denied due to tracking issues.
“They shipped me pants what had blood on them”
Employees eagerly greet and happily assist with trying on clothes.
“employees are always eager to greet me at the door.”
Clothes stylish but limited XL sizes and slow online delivery.
“it takes forever to receive your items when ordered online”
Enjoyable shopping with helpful, friendly staff at Sandy location.
“Workers are so happy to help and make sure things will work for you”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bohme is a women’s fashion retailer that sells dresses, tops, sweaters, pants, and occasionwear. Customers can shop in physical boutiques or order directly through the online store. The selection includes seasonal releases plus bridal and bridesmaid pieces. Many locations offer styling help and fitting services in store. Bohme sells both full-price and sale items and ships to customers across the United States.