Reviews show a split pattern: many customers report high-quality masks, timely packing and fast shipping, and repeat purchases. However, a substantial group reports unresponsiveness to emails, missing orders, and problems with cancellations or refunds. There are isolated product complaints (near-expired tests, loose-fitting masks) alongside numerous confirmations of authentic N95/KN95 items. Consumers should confirm order confirmations, check shipment tracking, review expiration dates on medical products, and use documented payment dispute channels if orders go unfulfilled.
Examples from available reviews (Aug 2022 – Feb 2026).
Customer received high-quality masks, fast shipping, easy website and checkout.
“made with high-quality materials”
Tests arrived nearly expired and seller did not reply to emails.
“tests I received expire in less than 30 days”
Charged for order but seller did not acknowledge or reply to emails.
“They charged my credit card and have yet to acknowledge my order!”
Authentic, comfortable, durable KN95s shipped carefully and arrived quickly.
“Reliable protection, authentic product with verification sticker on package, comfortable fit, durable.”
Many reviewers report fast shipping and prompt fulfillment, but a substantial group describes missing orders, delayed refunds, or canceled shipments.
Several reviewers call prices affordable or note good sale value; a small number find specific masks overpriced or poor value.
A few users praise an easy-to-navigate site and simple checkout, while others report website bugs and lack of self-service cancellation.
Most reviewers describe authentic, well-made N95/KN95 masks and reliable packaging; isolated reports cite nearly expired tests or loose-fitting masks.
Multiple reviewers report unresponsive customer support, bounced emails, or no replies; several customers, however, praise exceptional support.
Overall impressions are mixed: many repeat buyers praise product quality and shipping, while a notable portion report non-delivery and poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (18) · Collected.reviews (1) · Quotes shortened · As of: February 2026
New masks caused a child's facial rash and customer service ignored requests.
“A new order created a rash on his face within minutes.”
Purchase never arrived and company did not respond to inquiries.
“I did not receive the purchase”
Tests arrived nearly expired and seller did not reply to emails.
“tests I received expire in less than 30 days”
Repeat customer praises product quality and fast shipping.
“Great product and fast shipping!”
Extremely pleased with product quality, fast shipping, and customer service.
“Their masks are of excellent quality, and their shipping is incredibly fast.”
Masks helped reviewer stay Covid-free and also kept smoke out.
“their masks — N95 & KN95 — helped us stay Covid-free for three years”
Ordered repeatedly; masks are excellent quality and shipments are prompt.
“The masks are excellent quality.”
Bought KN95s for years and received expedited order and good help.
“Great customer service!”
Powecom KN95s fit small but are authentic and come sealed.
“100% real KN95s though, they passed the flame test!”
Seller ignored refund requests and provided no meaningful customer service.
“Not just terrible customer service, but literally no customer service.”
Customer attempted to cancel but order shipped without any response.
“A few days later, still no response, the order has been shipped.”
Order not delivered after ten days and company did not reply.
“nothing arrived after 10 days”
Ordered on December 27 and received no communication or responses.
“Ordered on 27 December, no correspondence since.”
Charged for order but seller did not acknowledge or reply to emails.
“They charged my credit card and have yet to acknowledge my order!”
Reviewer says Powecom masks are loose fitting, ineffective, and overpriced.
“The powecon masks are loose fitting and ineffective”
Authentic, comfortable, durable KN95s shipped carefully and arrived quickly.
“Reliable protection, authentic product with verification sticker on package, comfortable fit, durable.”
Masks arrived the day after ordering and service was excellent.
“They arrived the day after they were ordered.”
Cloth and surgical masks arrived early and nothing was damaged.
“they all arrived on time (a day earlier than estimated)”
I recently purchased face masks from Bona Fide Masks and was pleasantly surprised with my customer experience. The website was easy to navigate and had a wide variety of masks to choose from, including medical-grade options. The checkout process was simple and I received my order confirmation promptly.
The shipping of the product was quick and efficient, arriving within the estimated delivery window provided. Upon receiving the masks, I could tell they were made with high-quality materials that would provide excellent protection against airborne particles.
What stood out to me about Bona Fide Masks is their commitment to helping alleviate the shortage of PPE by providing reliable products at affordable prices. As someone who is concerned about protecting myself and others during these uncertain times, knowing that I'm supporting a company focused on making a positive impact makes me feel even better about my purchase.
Overall, I highly recommend Bona Fide Masks for anyone in need of reliable face coverings or PPE. Their selection, quality products, and commitment to giving back make them an exceptional choice for all your mask needs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bona Fide Masks is a brand name associated with online sales of face coverings and personal protective equipment (PPE). Consumers searching for Bona Fide Masks typically look for information on mask types (N95/KN95, surgical, cloth), shipping and fulfillment practices, and customer support policies. When evaluating reviews, verify product listings, expiration dates, shipping/tracking details, and the seller’s refund and contact procedures on the company’s official site or verified marketplaces.