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We Collect & Analyze Reviews

Bona Fide Masks
Experiences & Reviews

Bona Fide Masks is a brand name associated with online sales of face coverings and personal protective equipment (PPE). Consumers searching for Bona Fide Masks typically look for information on mask types (N95/KN95, surgical, cloth), shipping and fulfillment practices, and customer support policies. When evaluating reviews, verify product listings, expiration dates, shipping/tracking details, and the sellerโ€™s refund and contact procedures on the companyโ€™s official site or verified marketplaces.

Overview & Key Metrics

Reviews Analyzed 18
Positive Sentiment 56%
Latest Review 23d
Overall Rating
3.2

Our Analysis

๐ŸŽฏ

Service quality

Many reviewers report fast shipping and prompt fulfillment, but a substantial group describes missing orders, delayed refunds, or canceled shipments.

Share of mentions
26%
Mixed
๐Ÿ’ฐ

Value for money

Several reviewers call prices affordable or note good sale value; a small number find specific masks overpriced or poor value.

Share of mentions
6%
Strong
โšก

User experience

A few users praise an easy-to-navigate site and simple checkout, while others report website bugs and lack of self-service cancellation.

Share of mentions
5%
Mixed
๐Ÿ”ง

Product quality

Most reviewers describe authentic, well-made N95/KN95 masks and reliable packaging; isolated reports cite nearly expired tests or loose-fitting masks.

Share of mentions
18%
Strong
๐Ÿ“ž

Communication

Multiple reviewers report unresponsive customer support, bounced emails, or no replies; several customers, however, praise exceptional support.

Share of mentions
17%
Weak
โญ

Overall experience

Overall impressions are mixed: many repeat buyers praise product quality and shipping, while a notable portion report non-delivery and poor support.

Share of mentions
28%
Mixed

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 18 reviews

All Customer Reviews

Sources: Trustpilot (17) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

E
Eran Blumnfeld
trustpilot.com Oct 01, 2025

I did not receive the purchase and also a bug on the website or cyber theft that almost cost me dearly

I did not receive the purchase and also a bug on the website or cyber theft that almost cost me dearly I bought two packages of masks a year ago (beca...

W
Wendy Z Robb
trustpilot.com Oct 01, 2025

Sent nearly expired tests!

This vendor was recommended to me on social media as a place to get reliable PPE and covid tests at reasonable prices. Shipping was fast b...

J
JR in LFK
trustpilot.com Oct 01, 2025

Return Customer

Have ordered many times from them and just place...

V
Valerie
trustpilot.com Oct 01, 2025

I am extremely pleased with the levelโ€ฆ

I am extremely pleased with the level of service provided by Bonafidemasks. Their masks are of excellent quality, and their shipping is incredibly fas...

L
Lisa Newman
trustpilot.com Oct 01, 2025

This company is excellent. 10 โญ๏ธโ€ฆ

This company is excellent and their masks โ€” N95 & KN95 โ€” helped us stay Covid-free for three years and counting (of course we also got vaxxed)! Their...

P
Pat
trustpilot.com Oct 01, 2025

A really good place to get N95 Masks

I have ordered from Bonafide Masks a few times since the beginning of the Covid pandemic. T...

R
Richard Macioce
trustpilot.com Oct 01, 2025

Return customer - great masks and customer service

I have been buying KN95 masks from Bonafide for 2 years. I did a lot of research and they came highly reviewed and were exclusive distributors. ( like...

S
SNAKE
trustpilot.com Oct 01, 2025

Real KN95s

I got the powecom black KN95โ€™s and sizing-wise theyโ€™re a little small. I have a small face so they fit me but wouldnโ€™t fit others especially to get...

R
Replicant Neverlandian
trustpilot.com Oct 01, 2025

I placed an order on 1/20/22

I placed an order on 1/20/22. After multiple attempts on getting the status and asking for a refund with no response, I opened a case with PayPal. Rat...

J
John Wilson
trustpilot.com Oct 01, 2025

Didn't cancel my order

Wanted to cancel my order, so I sent an email almost immediately after ordering (no cancellation through the website). A few days later, still...

c
customer
trustpilot.com Oct 01, 2025

nothing arrived after 10 days

nothing arrived after 10 day...

J
Josh
trustpilot.com Oct 01, 2025

Ordered on 27 December - nothing since

Ordered on 27 December, no correspondence since. Lovely email when you order with the a long spiel and the CEO's email address - I've emailed him and...

E
Elizabeth Connelly
trustpilot.com Oct 01, 2025

I ordered kn95 one week ago

I ordered kn95 one week ago! They charged my credit card and have yet to acknowledge my order! I left 4 or 5 emails of which customer email came back...

A
Avraham Jacob
trustpilot.com Oct 01, 2025

these masks are cheap trash overpriced

The powecon masks are loo...

M
Mae
trustpilot.com Oct 01, 2025

Outstanding black KN95 masks by Powecom

Everything is exactly as advertised. Reliable protection, authentic product with verification sticker on package, comf...

J
John J.
trustpilot.com Oct 01, 2025

Excellent masks and excellent service

Excellent masks and excellent service. The...

I
Ieesha Johnson
trustpilot.com Oct 01, 2025

I ordered cloth masks and disposableโ€ฆ

I ordered cloth masks and disposable surgical masks and they all arrived on time (a day earlie...

T
Tomasa Grady
Collected.reviews Aug 28, 2022

Bona Fide Masks: Reliable Protection with Purpose

I recently purchased face masks from Bona Fide Masks and was pleasantly surprised with my customer experience. The website was easy to navigate and had a wide variety of masks to choose from, including medical-grade options. The checkout process was simple and I received my order confirmation promptly.

The shipping of the product was quick and efficient, arriving within the estimated delivery window provided. Upon receiving the masks, I could tell they were made with high-quality materials that would provide excellent protection against airborne particles.

What stood out to me about Bona Fide Masks is their commitment to helping alleviate the shortage of PPE by providing reliable products at affordable prices. As someone who is concerned about protecting myself and others during these uncertain times, knowing that I'm supporting a company focused on making a positive impact makes me feel even better about my purchase.

Overall, I highly recommend Bona Fide Masks for anyone in need of reliable face coverings or PPE. Their selection, quality products, and commitment to giving back make them an exceptional choice for all your mask needs.

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Conclusion

Reviews show a split pattern: many customers report high-quality masks, timely packing and fast shipping, and repeat purchases. However, a substantial group reports unresponsiveness to emails, missing orders, and problems with cancellations or refunds. There are isolated product complaints (near-expired tests, loose-fitting masks) alongside numerous confirmations of authentic N95/KN95 items. Consumers should confirm order confirmations, check shipment tracking, review expiration dates on medical products, and use documented payment dispute channels if orders go unfulfilled.