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We Collect & Analyze Reviews

Bonobos
Experiences & Reviews

Bonobos is a U.S. menswear brand founded in 2007, originally built around better-fitting pants and a direct-to-consumer model. The company operates online and through physical guide shops and sells shirts, pants, and related apparel. Bonobos was acquired by a larger retail company and is distributed through multiple channels, including its own site and partner retailers.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 29%
Latest Review 12d
Overall Rating
2.1

Our Analysis

๐ŸŽฏ

Service quality

Many reviewers report poor customer service, describing unhelpful or unreachable support and unresolved refund or return problems.

Share of mentions
20%
Weak
๐Ÿ’ฐ

Value for money

Several reviewers say prices feel high for the product received and report refunds issued as store credit, affecting perceived value.

Share of mentions
5%
Weak
โšก

User experience

Some customers praise sizing and in-store fit options; others report broken chat, limited phone hours, and confusing online return flows.

Share of mentions
8%
Mixed
๐Ÿ”ง

Product quality

Product feedback is mixed: multiple reviewers report well-fitting, durable items while others report rapid pilling, inconsistent sizing, or decline in materials.

Share of mentions
22%
Mixed
๐Ÿ“ž

Communication

Frequent reports of unanswered emails, missing live chat, and delayed or unclear communications about returns and refunds.

Share of mentions
15%
Weak
โญ

Overall experience

Overall experiences skew negative for many reviewers due to customer service and return issues, though some cite good fit and quality.

Share of mentions
30%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

R
Robert
trustpilot.com Oct 01, 2025

Quality has declined

Customer service is good. The quality of their products has...

B
Baker Dozen
trustpilot.com Oct 01, 2025

Bad, bad, and worse....garbage clothing

Bad, bad, bad. The clothing has gotten so cheap and is so overpriced. But even worse is their customer service. If you are going to spend your hard ea...

A
ALD
trustpilot.com Oct 01, 2025

Do not buy anything from them

Do not buy anything from them. They appear to be reputable from the front end (website, retails store locations, marketing) but generally the products...

Y
Yu
trustpilot.com Oct 01, 2025

Worst quality ever

Atrocious quality, pants started to show pilling on pants after literally 1 day (!!!) of wearing! 1 day...

J
J.R.
trustpilot.com Oct 01, 2025

Wish I had read the reviews firstโ€ฆ

I wish I had read the reviews before ordering from them. Sadly, the reviews about poor, non-existent customer service are true. I am st...

B
Benjamin
trustpilot.com Oct 01, 2025

Why no customer service?โ€ฆ

For years I have been happy with Bonobos. Unfortunately, they no longer have customer service. Just received an order that has to be returned. There w...

A
A Person
trustpilot.com Oct 01, 2025

Nonexistent customer service

Emails about a missed delivery are never re...

m
mgreenleeaol.com
trustpilot.com Oct 01, 2025

Bonobos has the worst customer service

Bonobos has the worst customer service. We ordered a digital gift card for our sonโ€™s birthday. Their site states that the gift card will be sent same...

L
Lelitia dehar
trustpilot.com Oct 01, 2025

Just found out Bonobos put my info onโ€ฆ

Just found out Bonobos put my info on the dark web. They did m...

T
Tyler Bishop
trustpilot.com Oct 01, 2025

Shady business practices

Ordered two pairs of corduroy shorts, they were comfortable and good quality. I also ordered a shirt for $120. I was not a fan of how short the shirt...

A
Amanda
trustpilot.com Oct 01, 2025

Sizes That Truly Fit

I can't speak to the customer service of this company, as I have not had any issues that necessitate reaching out; that said, I can speak to the quali...

J
Jon Davis
trustpilot.com Oct 01, 2025

Top-notch service & Quality

Top-notch service, great quality c...

D
Dylan Pipkin
trustpilot.com Oct 01, 2025

Customer service has better things toโ€ฆ

Customer service has better things to do than to help out the customer. The customer is wrong because theyโ€™ve been doin this...

d
david grin
trustpilot.com Oct 01, 2025

Terrible product quality

...

K
Keri
trustpilot.com Oct 01, 2025

Racist towards employees

Their clothes are fine, they come in extended sizes which in my opinion they should do more of. I am a true medium and often I am buying XL or 2x to g...

o
onroyuhlmanemann
trustpilot.com Oct 01, 2025

These shirts are high quality clothโ€ฆ

These shirts are high quality...

e
esikeattyjcmedhurst
trustpilot.com Oct 01, 2025

Sleeves are very long even with cuffsโ€ฆ

Sleeves are very long even with c...

S
Steve L.
trustpilot.com Oct 01, 2025

I have made several orders over theโ€ฆ

I have made several orders over the past 2+ years. Best off-the-rack sizing options for causal work pants and khakis that I have found anywhere. As a...

D
Dan
trustpilot.com Oct 01, 2025

If you are even thinking for one minuteโ€ฆ

If you are even thinking for one minute to order from this company, run like the wind. I will acknowledge that the quality is fair enough. That is the...

N
NRose
trustpilot.com Oct 01, 2025

Poor level of customer service

So far I am disappointed with the level of service. I ordered clothing on December 13th and was anticipating a prior to Christmas delivery given that...

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Conclusion

Reviews show a split picture: many customers praise Bonobos for fit and certain items that hold up, while a large portion report recurring customer-service and return problems. Multiple reviews describe unanswered emails, missing chat support, delayed refunds, or refunds as store credit; others describe quality issues such as pilling or inconsistent sizing. For shoppers, consider trying a single item or checking return policies before larger purchases, avoid final-sale items if sizing is uncertain, and retain shipping/return documentation. These reviews suggest weighing positive fit reports against the frequency of service and return complaints when deciding to buy.