Reviews Analyzed
21
We Collect & Analyze Reviews
Bonobos
Experiences & Reviews
Bonobos is a U.S. menswear brand founded in 2007, originally built around better-fitting pants and a direct-to-consumer model. The company operates online and through physical guide shops and sells shirts, pants, and related apparel. Bonobos was acquired by a larger retail company and is distributed through multiple channels, including its own site and partner retailers.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
12d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Many reviewers report poor customer service, describing unhelpful or unreachable support and unresolved refund or return problems.
Share of mentions
Weak
20%
💰
Value for money
Several reviewers say prices feel high for the product received and report refunds issued as store credit, affecting perceived value.
Share of mentions
Weak
5%
⚡
User experience
Some customers praise sizing and in-store fit options; others report broken chat, limited phone hours, and confusing online return flows.
Share of mentions
Mixed
8%
🔧
Product quality
Product feedback is mixed: multiple reviewers report well-fitting, durable items while others report rapid pilling, inconsistent sizing, or decline in materials.
Share of mentions
Mixed
22%
📞
Communication
Frequent reports of unanswered emails, missing live chat, and delayed or unclear communications about returns and refunds.
Share of mentions
Weak
15%
⭐
Overall experience
Overall experiences skew negative for many reviewers due to customer service and return issues, though some cite good fit and quality.
Share of mentions
Weak
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Top-notch service & Quality
"Top-notch service, great quality c..."
Jon Davis
Trustpilot
Oct 01, 2025
Featured for: Positive service and product praise
If you are even thinking for one minute…
"If you are even thinking for one minute to order from this company, run like the wind. I will acknowledge that the quality is fair enough. That is the..."
Dan
Trustpilot
Oct 01, 2025
Featured for: Nonexistent customer service, refund issue
Worst quality ever
"Atrocious quality, pants started to show pilling on pants after literally 1 day (!!!) of wearing! 1 day..."
Yu
Trustpilot
Oct 01, 2025
Featured for: Severe product failure: pilling after day
Shady business practices
"Ordered two pairs of corduroy shorts, they were comfortable and good quality. I also ordered a shirt for $120. I was not a fan of how short the shirt..."
Tyler Bishop
Trustpilot
Oct 01, 2025
Featured for: Return/refund dispute; mentions store credit
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Robert
trustpilot.com
Oct 01, 2025
Quality has declined
Customer service is good. The quality of their products has...
B
Baker Dozen
trustpilot.com
Oct 01, 2025
Bad, bad, and worse....garbage clothing
Bad, bad, bad. The clothing has gotten so cheap and is so overpriced. But even worse is their customer service. If you are going to spend your hard ea...
A
ALD
trustpilot.com
Oct 01, 2025
Do not buy anything from them
Do not buy anything from them. They appear to be reputable from the front end (website, retails store locations, marketing) but generally the products...
Y
Yu
trustpilot.com
Oct 01, 2025
Worst quality ever
Atrocious quality, pants started to show pilling on pants after literally 1 day (!!!) of wearing! 1 day...
J
J.R.
trustpilot.com
Oct 01, 2025
Wish I had read the reviews first…
I wish I had read the reviews before ordering from them. Sadly, the reviews about poor, non-existent customer service are true. I am st...
B
Benjamin
trustpilot.com
Oct 01, 2025
Why no customer service?…
For years I have been happy with Bonobos. Unfortunately, they no longer have customer service. Just received an order that has to be returned. There w...
A
A Person
trustpilot.com
Oct 01, 2025
Nonexistent customer service
Emails about a missed delivery are never re...
m
mgreenleeaol.com
trustpilot.com
Oct 01, 2025
Bonobos has the worst customer service
Bonobos has the worst customer service. We ordered a digital gift card for our son’s birthday. Their site states that the gift card will be sent same...
L
Lelitia dehar
trustpilot.com
Oct 01, 2025
Just found out Bonobos put my info on…
Just found out Bonobos put my info on the dark web. They did m...
T
Tyler Bishop
trustpilot.com
Oct 01, 2025
Shady business practices
Ordered two pairs of corduroy shorts, they were comfortable and good quality. I also ordered a shirt for $120. I was not a fan of how short the shirt...
A
Amanda
trustpilot.com
Oct 01, 2025
Sizes That Truly Fit
I can't speak to the customer service of this company, as I have not had any issues that necessitate reaching out; that said, I can speak to the quali...
J
Jon Davis
trustpilot.com
Oct 01, 2025
Top-notch service & Quality
Top-notch service, great quality c...
D
Dylan Pipkin
trustpilot.com
Oct 01, 2025
Customer service has better things to…
Customer service has better things to do than to help out the customer. The customer is wrong because they’ve been doin this...
d
david grin
trustpilot.com
Oct 01, 2025
Terrible product quality
...
K
Keri
trustpilot.com
Oct 01, 2025
Racist towards employees
Their clothes are fine, they come in extended sizes which in my opinion they should do more of. I am a true medium and often I am buying XL or 2x to g...
o
onroyuhlmanemann
trustpilot.com
Oct 01, 2025
These shirts are high quality cloth…
These shirts are high quality...
e
esikeattyjcmedhurst
trustpilot.com
Oct 01, 2025
Sleeves are very long even with cuffs…
Sleeves are very long even with c...
S
Steve L.
trustpilot.com
Oct 01, 2025
I have made several orders over the…
I have made several orders over the past 2+ years. Best off-the-rack sizing options for causal work pants and khakis that I have found anywhere. As a...
D
Dan
trustpilot.com
Oct 01, 2025
If you are even thinking for one minute…
If you are even thinking for one minute to order from this company, run like the wind. I will acknowledge that the quality is fair enough. That is the...
N
NRose
trustpilot.com
Oct 01, 2025
Poor level of customer service
So far I am disappointed with the level of service. I ordered clothing on December 13th and was anticipating a prior to Christmas delivery given that...
Conclusion
Reviews show a split picture: many customers praise Bonobos for fit and certain items that hold up, while a large portion report recurring customer-service and return problems. Multiple reviews describe unanswered emails, missing chat support, delayed refunds, or refunds as store credit; others describe quality issues such as pilling or inconsistent sizing. For shoppers, consider trying a single item or checking return policies before larger purchases, avoid final-sale items if sizing is uncertain, and retain shipping/return documentation. These reviews suggest weighing positive fit reports against the frequency of service and return complaints when deciding to buy.