Bonobos
Experiences & Reviews
Bonobos is a U.S. menswear brand founded in 2007, originally built around better-fitting pants and a direct-to-consumer model. The company operates online and through physical guide shops and sells shirts, pants, and related apparel. Bonobos was acquired by a larger retail company and is distributed through multiple channels, including its own site and partner retailers.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report poor customer service, describing unhelpful or unreachable support and unresolved refund or return problems.
Value for money
Several reviewers say prices feel high for the product received and report refunds issued as store credit, affecting perceived value.
User experience
Some customers praise sizing and in-store fit options; others report broken chat, limited phone hours, and confusing online return flows.
Product quality
Product feedback is mixed: multiple reviewers report well-fitting, durable items while others report rapid pilling, inconsistent sizing, or decline in materials.
Communication
Frequent reports of unanswered emails, missing live chat, and delayed or unclear communications about returns and refunds.
Overall experience
Overall experiences skew negative for many reviewers due to customer service and return issues, though some cite good fit and quality.
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Top-notch service & Quality
"Top-notch service, great quality c..."
If you are even thinking for one minuteโฆ
"If you are even thinking for one minute to order from this company, run like the wind. I will acknowledge that the quality is fair enough. That is the..."
Worst quality ever
"Atrocious quality, pants started to show pilling on pants after literally 1 day (!!!) of wearing! 1 day..."
Shady business practices
"Ordered two pairs of corduroy shorts, they were comfortable and good quality. I also ordered a shirt for $120. I was not a fan of how short the shirt..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Quality has declined
Customer service is good. The quality of their products has...
Bad, bad, and worse....garbage clothing
Bad, bad, bad. The clothing has gotten so cheap and is so overpriced. But even worse is their customer service. If you are going to spend your hard ea...
Do not buy anything from them
Do not buy anything from them. They appear to be reputable from the front end (website, retails store locations, marketing) but generally the products...
Worst quality ever
Atrocious quality, pants started to show pilling on pants after literally 1 day (!!!) of wearing! 1 day...
Wish I had read the reviews firstโฆ
I wish I had read the reviews before ordering from them. Sadly, the reviews about poor, non-existent customer service are true. I am st...
Why no customer service?โฆ
For years I have been happy with Bonobos. Unfortunately, they no longer have customer service. Just received an order that has to be returned. There w...
Nonexistent customer service
Emails about a missed delivery are never re...
Bonobos has the worst customer service
Bonobos has the worst customer service. We ordered a digital gift card for our sonโs birthday. Their site states that the gift card will be sent same...
Just found out Bonobos put my info onโฆ
Just found out Bonobos put my info on the dark web. They did m...
Shady business practices
Ordered two pairs of corduroy shorts, they were comfortable and good quality. I also ordered a shirt for $120. I was not a fan of how short the shirt...
Sizes That Truly Fit
I can't speak to the customer service of this company, as I have not had any issues that necessitate reaching out; that said, I can speak to the quali...
Top-notch service & Quality
Top-notch service, great quality c...
Customer service has better things toโฆ
Customer service has better things to do than to help out the customer. The customer is wrong because theyโve been doin this...
Terrible product quality
...
Racist towards employees
Their clothes are fine, they come in extended sizes which in my opinion they should do more of. I am a true medium and often I am buying XL or 2x to g...
These shirts are high quality clothโฆ
These shirts are high quality...
Sleeves are very long even with cuffsโฆ
Sleeves are very long even with c...
I have made several orders over theโฆ
I have made several orders over the past 2+ years. Best off-the-rack sizing options for causal work pants and khakis that I have found anywhere. As a...
If you are even thinking for one minuteโฆ
If you are even thinking for one minute to order from this company, run like the wind. I will acknowledge that the quality is fair enough. That is the...
Poor level of customer service
So far I am disappointed with the level of service. I ordered clothing on December 13th and was anticipating a prior to Christmas delivery given that...
Conclusion
Reviews show a split picture: many customers praise Bonobos for fit and certain items that hold up, while a large portion report recurring customer-service and return problems. Multiple reviews describe unanswered emails, missing chat support, delayed refunds, or refunds as store credit; others describe quality issues such as pilling or inconsistent sizing. For shoppers, consider trying a single item or checking return policies before larger purchases, avoid final-sale items if sizing is uncertain, and retain shipping/return documentation. These reviews suggest weighing positive fit reports against the frequency of service and return complaints when deciding to buy.