Reviews show a consistent pattern of post-order problems: delayed or missing deliveries, slow or absent refunds, and difficulty reaching responsive support. Several reviewers specifically praise individual customer-service agents who resolved issues quickly, showing inconsistent service quality. Product reports are mixed — some customers report good quality, others received damaged or poorly sized items. If you consider buying, keep proof of postage for returns, document communications, and check payment protections; be prepared for potentially lengthy refund resolution times.
Examples from available reviews (Dec 2021 – Feb 2026).
Returned items delivered back but no refund and no replies.
“we are still waiting on a refund”
Quick, efficient customer service resolved the issue.
“Perfect customer service quick efficient response boohooMAN to the world”
Partial delivery and no response; refund or resend requested.
“keep getting the runaround I haven’t heard from them Since August”
Received damaged trousers and unhappy they charge for returns.
“they charge you for returning a faulty product too”
Most reviewers report slow or failing fulfilment, delayed refunds and poor returns handling; a minority highlight prompt, helpful agents resolving problems.
Many shoppers cite attractive prices, but multiple reports of double charges, return fees or withheld refunds reduce perceived value for buyers.
Complaints include broken tracking, payment/ordering errors and needing multiple contact channels; sample size is small but mostly negative.
Reports are mixed: some customers praise garment quality, while others received frayed, damaged or poorly sized items requiring returns.
Frequent issues with unreturned emails/DMs, automated replies and lack of follow-up; several reviews name individual staff who handled issues well.
Overall impressions skew negative due to repeated delivery, refund and support failures, though some customers report satisfactory outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
I have purchased from boohooMAN several times in the past and I have never had any issues with the company before this. I usually shop with them all the time and everything has always went smoothly. Just lately, I received merchandise that seem used and open that I had to return. I was very disappointed but their customer service was great. They handled the matter very professionally and I was pleased with the way they communicated with me. I hope that in the future, things would be a lot better. I know that I will continue to shop with them because their prices are amazing and the quality of their clothing is great too. However, I would suggest that they triple check their items before sending them out to customers to avoid problems like this again. I was a little concerned but they did a good job at making me feel secure and that everything will be fine.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BoohooMAN is the men’s fashion label of Boohoo Group, an online fast-fashion retailer based in the UK. The brand sells men’s clothing and accessories through e-commerce channels and ships to multiple countries. Consumers researching BoohooMAN typically look for information on sizing, delivery, returns and customer service performance.