The reviewed sample shows recurring issues with online order fulfillment: cancellations without notification, long backorders, shipping to wrong addresses and billing surprises. Several reviewers report poor email support and inconsistent responses, though some customers praise in-store staff or received problem resolution through live chat or managerial outreach. Specific concrete issues include unexpected membership charges, deluxe editions arriving as standard copies, and multi-month delays on pre-orders or merch drops. If you plan to order from Books-A-Million, consider checking current stock and pre-order policies, monitor shipment confirmations closely, and use live chat or phone support for urgent order problems; buying in person may avoid some online fulfillment risks.
Examples from available reviews (Feb 2018 – Feb 2026).
Customer service is superb and orders are packed and delivered on time.
“Their customer care service is superb in every aspect.”
Item was misrouted, returned to sender, and refund processing delayed.
“I am STILL waiting for my refund”
Multiple merch items missing and support cannot resolve shipment issues.
“There are still 3 items missing from my initial order”
Orders canceled repeatedly and customer service unresponsive for weeks.
“it's been weeks with not a single response.”
Many reviewers report cancelled orders, long shipping delays and incorrect deliveries; a minority praise helpful in-store staff and occasional responsive live-chat or manager interventions.
Some customers note discounted prices and variety, but several report unexpected membership charges, duplicate billing or unwanted magazine subscriptions.
Multiple reviews describe inaccurate in-stock indications, account/address update failures and slow order processing; a few customers report smooth in-store purchases.
Complaints center on receiving wrong editions, missing items from orders or backordered products; a small number of reviewers say they received the expected items.
Frequent reports of no notifications, inconsistent messaging and unreturned emails; some reviewers cite effective live chat or a manager who ultimately reached out.
Overall impressions in these reviews skew negative, driven by cancellations, delays and billing problems; a minority of reviews describe positive in-store or resolved experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (52) · yelp.com (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordered multiple items and received no customer service or updates.
“No order, no contact from Customer Service.”
BAM may resell via eBay, acting as a middleman and causing unreliability.
“This has two problems: it is unreliable as the retailer doesn't actually possess the book being sold”
Customer service expedited a gift shipment and I am grateful.
“I don't know how they did it, but the book came at time”
Spammed non-US users despite inability to sell internationally and no responses.
“They spam me everyday but I cannot even purchase anything.”
Sold paperback then immediately said it was out of stock and delayed.
“received an email from them saying it was out of stock”
Unable to download purchased ebook and customer service failed to help.
“I was never able to download book”
Received wrong book, returned it, and refund has not been processed.
“I received the wrong book.”
Promised $10 coupon never arrived and an unexpected $14.95 charge occurred.
“I never received this coupon.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Books-A-Million (BAM) is a U.S. bookseller that operates brick-and-mortar stores alongside an e-commerce site. The retailer sells books, magazines, and related merchandise including collectibles and specialty items, and it offers online ordering, pre-orders and membership options. Consumers researching Books-A-Million reviews often look for information about shipping, pre-order fulfillment, billing and in-store service.