Several customers say their shoes arrived damaged or defective, including sole separation and damage inside the box. One customer received mismatched sizes and was refused a refund. Another review highlights proactive order tracking and regular updates from customer care. Overall, the feedback points to major product-condition issues, with one clearly positive support experience around shipping updates.
Examples from available reviews (Nov 2021 – Feb 2026).
Boot arrived distressed, sole separating, and poor leather cutting noted.
“The sole on the side of the boot on one of the pair was coming apart.”
One shoe was smaller, replacement denied due to alleged debris.
“One shoe was smaller than the other”
Company denied refund, claiming shoes were worn outside despite indoor use.
“denying me a refund”
Order was delayed but customer care tracked it and it arrived.
“She kept assuring me the bag had left their shop but was working tirelessly by tracking the progress”
Returns and refunds stand out as the main negative. One review says a refund was denied after the company claimed the shoes were worn. None of the reviews describe a refund being resolved successfully.
No one directly comments on price, discounts, or value. This topic barely comes up in the reviews.
Fit and delivery caused problems for several customers. One reviewer received a shoe smaller than its matching pair, and multiple reviewers report items arriving damaged. One reviewer, however, describes helpful tracking that led to delivery.
Defects are the most consistent theme. Reviews mention sole separation, poorly cut leather, inconsistent sizing, and shoes arriving damaged in the box. These issues led to returns and complaints.
Customer care gets one positive note for tracking a delayed order and sharing regular updates. Communication around refund decisions seems to break down in at least one case where a customer was denied a refund.
The reviews contrast very low ratings tied to defects with a higher rating tied to proactive support. Most comments focus on product condition and one negative returns experience. The picture is split between serious quality problems and at least one support interaction that worked well.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Boot arrived distressed, sole separating, and poor leather cutting noted.
“The sole on the side of the boot on one of the pair was coming apart.”
One shoe was smaller, replacement denied due to alleged debris.
“One shoe was smaller than the other”
Received a new shoe damaged in the box; return only offered.
“Shoe was damaged NEW in box.”
Company denied refund, claiming shoes were worn outside despite indoor use.
“denying me a refund”
As a family, we have been getting our shoes from Born Shoes. It's a shop that stocks a wide variety of shoes for all ages and gender. You visit Bornshoes as a family, everybody gets a pair. The shoes are stylish, high quality, affordable, and for all seasons. However, last time I ordered a single handbag and the process took too long. I contacted customer care who informed me there were some delays. She kept assuring me the bag had left their shop but was working tirelessly by tracking the progress. Finally, I got the handbag and I love Its uniqueness.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Born Shoes is a footwear brand that sells shoes and related accessories online and through retail partners. Its lineup includes boots, sandals, and casual shoes. Product pages usually list sizing details, materials, and care instructions to help shoppers pick and look after their footwear. Born Shoes offers shipping, provides customer service channels, and posts a returns policy for order support.