Reviews Analyzed
4
We Collect & Analyze Reviews
Born Shoes
Experiences & Reviews
Born Shoes is a footwear company and retailer that markets shoes and accessories under the Born brand. Consumers researching Born Shoes commonly check reviews for fit, product condition, returns and customer-service experiences.
Overview & Key Metrics
Positive Sentiment
25%
Latest Review
29d
Overall Rating
1.9
Our Analysis
🎯
Service quality
One reviewer praised proactive customer-care tracking during a delay; three others reported denied exchanges/refunds or dismissive handling.
Share of mentions
Weak
25%
💰
Value for money
A single reviewer described the products as affordable and good value; the sample is too small to generalize pricing perceptions.
Share of mentions
Mixed
6%
⚡
User experience
No reviewers discussed website, app, or checkout experience; there is no available signal about digital shopping usability.
Share of mentions
Mixed
0%
🔧
Product quality
Reports are mixed: one reviewer called items high quality and stylish, while others received damaged items or mis-sized shoes.
Share of mentions
Weak
19%
📞
Communication
One reviewer reported proactive updates from customer care; multiple reviewers described responses as unhelpful or lacking concern.
Share of mentions
Weak
25%
⭐
Overall experience
One family-oriented positive account contrasts with three negative reports citing damaged goods, fit problems, and refund denials.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 4 verified reviews (November 2021 – October 2025).
Handbag
"As a family, we have been getting our shoes from Born Shoes. It's a shop that stocks a wide variety of shoes for all ages and gender. You visit Bornshoes as a family, everybody gets a pair. The shoes are stylish, high quality, affordable, and for all seasons. However, last time I ordered a single handbag and the process took too long. I contacted customer care who informed me there were some delays. She kept assuring me the bag had left their shop but was working tirelessly by tracking the progress. Finally, I got the handbag and I love Its uniqueness."
Eva Charles
Collected.reviews
Nov 09, 2021
Featured for: Positive on quality, value, service
One shoe was smaller than the other
"One shoe was smaller than the other, so I sent them back to get a 1/2 size larger. I only wore them around my house before the back side of the smalle..."
kristi abramson
Trustpilot
Oct 01, 2025
Featured for: Fit issue; exchange denied
Shoe was damaged in box.
"Shoe was damaged NEW in box. All they said was to send it back. With no concern a..."
Patrick
Trustpilot
Oct 01, 2025
Featured for: Received damaged item; poor response
Refused Legitimate Refund of Shoes Only Tried on Indoors
"I ordered a size eight and size eight and a half of a pair of Born Shoes, as which size fits best on me varies by brand and style. I put both pairs on..."
Susan
Trustpilot
Oct 01, 2025
Featured for: Refund denied despite indoor-only try-on
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 4 reviews
All Customer Reviews
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: October 2025
k
kristi abramson
trustpilot.com
Oct 01, 2025
One shoe was smaller than the other
One shoe was smaller than the other, so I sent them back to get a 1/2 size larger. I only wore them around my house before the back side of the smalle...
P
Patrick
trustpilot.com
Oct 01, 2025
Shoe was damaged in box.
Shoe was damaged NEW in box. All they said was to send it back. With no concern a...
S
Susan
trustpilot.com
Oct 01, 2025
Refused Legitimate Refund of Shoes Only Tried on Indoors
I ordered a size eight and size eight and a half of a pair of Born Shoes, as which size fits best on me varies by brand and style. I put both pairs on...
E
Eva Charles
Collected.reviews
Nov 09, 2021
Handbag
As a family, we have been getting our shoes from Born Shoes. It's a shop that stocks a wide variety of shoes for all ages and gender. You visit Bornshoes as a family, everybody gets a pair. The shoes are stylish, high quality, affordable, and for all seasons. However, last time I ordered a single handbag and the process took too long. I contacted customer care who informed me there were some delays. She kept assuring me the bag had left their shop but was working tirelessly by tracking the progress. Finally, I got the handbag and I love Its uniqueness.
Conclusion
In this set of four reviews, one reviewer reported a positive family shopping experience, noting value and proactive customer care. The other three reviews describe product issues (damaged items, size inconsistencies) and problems obtaining refunds or exchanges. If you are considering Born Shoes, check the company’s return policy carefully and document package condition immediately on delivery. For fit-sensitive purchases, consider trying in-store or ordering a single pair first and keep photos and tags in case you need to dispute a return.