Reviews show a pattern of both satisfied customers and notable complaints. Many buyers report attractive, plush rugs and responsive customer service that resolved damaged or wrong-size deliveries. However, several reviews describe serious product defects (including mold and damage), disputed refunds, strict return requirements, and unexpected restocking or return charges. Prospective buyers should inspect delivery immediately, photograph any issues, read the return and restocking policy carefully, and preserve correspondence; some reviewers reported success using payment disputes when refunds were delayed.
Examples from available reviews (Dec 2021 – Feb 2026).
Buyer received poor quality rugs and experienced delayed refunds.
“BUYER BEWARE OF Boutique Rugs! THEY ARE SCAMS!!!!!”
Rugs delivered on time and company kept me informed by email.
“the company also kept me informed on delivery dates via email.”
Both delivered rugs were covered in black mold despite replacement effort.
“The rug I received was covered in black mold.”
Company charged for a rug they did not ship and delayed refund or communication.
“They charged my credit card, but they did not have the item in stock”
Many reviewers describe fast, helpful customer service and quick refunds for some issues, while others report denied refunds, restocking fees, or lengthy disputes.
A number of buyers call the return charges and restocking fees unfair and describe poor refunds; a minority report good product value on receipt.
Some customers praise tracking, quick delivery, and efficient replacements; others report confusing return videos, strict packing rules, and misleading stock info online.
Many buyers praise rug appearance and feel, but several reported defects: mold, damage in transit, yarn shedding, and samples that differ from photos.
Several reviewers report timely email updates and named representatives; others cite delayed responses, inconsistent website information, and poor resolution in some cases.
Overall impressions split: numerous customers are satisfied with rugs and service, while a significant portion report unresolved refunds, defects, or return disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
BUYER BEWARE OF Boutique Rugs! THEY ARE SCAMS!!!!! I was a victim of their poor quality rugs, service, and lies.
I ordered two rugs from Boutique Rugs and the quality was horrible. After returning, they delayed refunding me but one I was lucky to get my money back after fighting with the company for months, but the other one is still held in limbo by Paypal. I found out that I would have never received my money back if it wasn't for the Paypal dispute. But it was a struggle. They are scams!! Stay away from this company!!! They will take your money and the rugs are of poor quality.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Boutique Rugs is an online retailer focused on area rugs, runners and room-size carpets for residential customers. The company markets a wide range of rug styles and sizes, offers sample orders and ships directly to consumers. Buyers searching reviews should check product photos, shipping and return policies, and available customer support channels before purchase.