The available review reports problems across order fulfilment, customer service, returns, and refund handling: a wrong package was shipped, a return was completed, and over a month later no refund or replacement had been issued. The reviewer highlights rude in-person interactions and unclear follow-up from the company. For shoppers researching Bravohit, verify current return and refund policies, keep documentation of communications, and consider contacting customer support channels before purchasing. Given this single detailed complaint, look for additional independent reviews to confirm whether these issues are isolated or systemic.
Examples from available reviews (Jan 2021 – Feb 2026).
Rude saleslady and wrong package; return sent but no refund.
“It is now over a month and no replacement or refund.”
Review describes rude, interrupting sales staff and poor handling of the order, which directly contributed to a wrong shipment and unresolved return.
Reviewer returned items but reports no refund or replacement after more than a month, creating financial uncertainty and dissatisfaction.
Ordering resulted in the wrong package and a lengthy return process; the reviewer reports frustration and wasted time from unresolved issues.
No explicit comments on product condition or material quality are present in the available review.
Reviewer reports unhelpful responses: the company says it hasn't received the return and ties refund to receipt, with no clear timeline.
Single review expresses overall dissatisfaction and indicates the customer is close to abandoning the purchase due to unresolved refund and service problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
The mobile app and features increased sales and operational efficiency.
“The mobile pawn app had transformed our business.”
A system switch closed the shop and support was delayed.
“Bravo messing up our Pawn program during the switch”
Bravo's platform streamlined operations and increased profits for our shops.
“Bravo's Mobile Pawn feature has been a game changer”
The POS was easy to implement and staff learned quickly.
“Robust POS system that is easy to implement and maintain.”
They are currently enjoying the program and will update later.
“So far we are loving this program.”
Support responded quickly and professionally, resolving setup issues.
“He was professional, well-spoken, and very patient!”
Bravo handled the transition transparently and supported longtime customers.
“They've done everything possible to make this transition easy”
Customer service has been consistently great and the software meets needs.
“Their customer service has always been great to me.”
The new Bravo software greatly slowed transactions and reduced efficiency.
“Every transaction takes 3 times as long as it should”
Buya flagged legitimate purchases as fraudulent, causing lost sales.
“They flagged my account for buying too much in a short period of time”
Bravo randomly flags many legitimate purchases, causing repeated cancellations.
“Bravo started flagging my purchases for the address not matching my card.”
A paid buya.com purchase was cancelled and customer support was unresponsive.
“the purchase was cancelled”
Switching systems was smooth and increased productivity and profits.
“Productivity has increased along with our profits.”
The system provides helpful pricing data and is easy to use.
“it gives me the average pawning, buying, and selling price of the item.”
The reviewer says it's the best pawn shop they've ever seen.
“This is the best pawn shop I've ever seen thank you”
I ordered a set 3shirts, trousers and pullovers for my brother but received none. It started with poor customer service. The saleslady was very rude, disrespectful and did not allow me to explain what I really wanted without interruptions. This led to me receiving the wrong package. I contacted them and asked me to do a return which I did. It is now over a month and no replacement or refund. They claim that they are yet to receive the returned items. When I reached out to them about it, they said that they would refund my money if they received the product. I just don’t know when this tussle will end. I wish I had read other customer’s reviews. This would really have helped me big time. Am almost giving up
Bravo is fast, easy, and reliable with excellent support.
“BRAVO is by far the fastest, easiest, safest option I have found.”
Bravo improved operational efficiency and integrates well with other systems.
“Bravo Pawn Software, has been the most revolutionary change I have yet to see.”
They give Bravo five stars for functionality, ease, and service.
“We always receive same day service”
Staff love the software and support; the business has grown.
“Myself and my staff love the software and the customer support that comes along with it.”
Conversion went smoothly and technical issues were resolved quickly.
“Bravo’s pawn system makes it fun to write loans.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bravohit is a company name consumers search for online reviews about. This summary compiles available user-submitted feedback to help prospective buyers assess customer service, returns handling, value, and overall purchase experience when researching Bravohit.