Reviewers consistently praise the workmanship of many Bricks Masons products, particularly rings, aprons and coins, citing good craftsmanship. At the same time, a sizable number of reviews report shipping problems, long delays, missing tracking information and difficulties obtaining refunds or return labels. Multiple customers also raise concerns about communication and the use of customer images without consent. If you consider buying, order well in advance of any deadline, confirm shipping origin and potential import duties, and document all communications and promises about returns or refunds.
Examples from available reviews (Nov 2021 – Feb 2026).
Received wrong low-quality briefcase and experienced poor returns handling.
“they used a SYNTHETIC leather instead of LAMBSKIN that I clearly ordered.”
Briefcase had poor craftsmanship with rivets and handle failing.
“The handle and rivets came out before i could use it.”
Product was personalized perfectly and communication was great.
“Personalized to perfection.”
Product quality was good but delivery was delayed and required follow-ups.
“Delivered just in time for 18th degree but it was very close.”
A small number praised helpful staff, but multiple reviews describe unresolved refunds, cancelled promises and poor follow-up on returns.
Some buyers report competitive pricing and free extras; others experienced unexpected import fees or disputed charges that affected perceived value.
Experiences vary: several customers received items quickly and as described, while many others report shipping delays, lost packages or items never shipped.
Most reviewers report good craftsmanship for rings, aprons and coins; a smaller group reports material issues, loose rivets or incorrect items.
Numerous reviews cite poor responsiveness, missing tracking or return labels, and removal of customer posts; a few customers describe clear, timely communication.
Overall feedback is mixed: product craftsmanship is often praised, but recurring problems with shipping, returns and customer contact appear frequently.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Shipping very slow and customer service unresponsive unless disputes filed.
“communication is non-existent”
Upgraded briefcases were poor quality with flimsy hinges and bad finish.
“the hinges are flimsy”
Order stuck in 'preparing shipment' with no responses and long delays.
“it is still saying it is preparing shipment.”
Apron arrived late from Pakistan and was synthetic despite leather payment.
“they shipped a synthetic one.”
Received wrong low-quality briefcase and experienced poor returns handling.
“they used a SYNTHETIC leather instead of LAMBSKIN that I clearly ordered.”
T-shirt matched the advertisement and arrived promptly.
“It looks just as good as in the advertisement and I received it in a timely manner.”
Purchased a crown for a Companion who was very satisfied.
“he's absolutely satisfied”
High-quality, durable product that attracted compliments.
“The quality is awesome.”
Company priced in EU currency but shipped from China without duty disclosure.
“They present themself as an EU shop and prices are in EU currency.”
Ring is well made and looks beautiful when worn.
“is very well made”
Order was held by carrier for unknown fees, causing delay and embarrassment.
“being held by DHL for "fees,”
Craftsmanship excellent; will purchase more from Bricks Masons.
“craftsmanship is excellent”
Product has awesome quality and great craftsmanship.
“Awesome quality and great craftsmanship!”
Product was personalized perfectly and communication was great.
“Personalized to perfection.”
Coins are well made and impressed other members.
“very well done”
Companion received crown that was crafted and sized perfectly.
“crafted and sized perfectly for him.”
Product quality was good but delivery was delayed and required follow-ups.
“Delivered just in time for 18th degree but it was very close.”
Never received ordered crown cases despite tracking numbers and no shipment.
“both UPS & USPS are stating that they don’t have possession of the package”
Items are not shipped and support does not respond to contact attempts.
“Will not ship your items and no one will respond to any messages or calls.”
Personalized jewel did not arrive in time despite assurances.
“I haven’t received it yet!”
Vendor used organization's banner image without authorization and removed comments.
“took an image of our unique Centennial Banner and used it in their online store.”
Order arrived late and wrong, with poor fulfillment and sourcing from China.
“it was the wrong emblem completely.”
Briefcase had poor craftsmanship with rivets and handle failing.
“The handle and rivets came out before i could use it.”
Reviewer alleges site is fraudulent and unresponsive to customer inquiries.
“You will never, ever be able to reach a human being in regard to anything you have ordered.”
Order not shipped despite shipping label creation and long wait.
“they have created a shipping label 6 days ago but yet to ship.”
Belt buckle was cheap and unusable, and return policy is poor.
“the belt was cheap”
Final shipping costs were added at checkout, creating misleading pricing.
“The shipping wasn't added until you click pay.”
I am happy to say that I have had an excellent experience with Bricks Masons so far! Their customer service is second-to-none, their products are of high quality and they offer competitive prices. The masonic rings that I've ordered from them have lasted for over 3 years now and show no signs of wearing out. Their free case was too much of an incentive not to order from them again - especially since most other suppliers don't even give you anything at all by way of discounts or promo codes (which is why we keep coming back). So far - Bricks Masons is the best Masonic supply company out there hands down!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bricks Masons is an online seller of Masonic regalia and related accessories, including rings, aprons, coins and personalized items. Consumers commonly search for its product craftsmanship, shipping practices, returns and customer service. When evaluating reviews, pay attention to reported shipping origins, delivery times, customs or import duties, and evidence of responsiveness to returns or complaints.