Reviews Analyzed
21
We Collect & Analyze Reviews
Bricks Masons
Experiences & Reviews
Bricks Masons is an online seller of Masonic regalia and related accessories, including rings, aprons, coins and personalized items. Consumers commonly search for its product craftsmanship, shipping practices, returns and customer service. When evaluating reviews, pay attention to reported shipping origins, delivery times, customs or import duties, and evidence of responsiveness to returns or complaints.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
13d
Overall Rating
3.0
Our Analysis
🎯
Service quality
A small number praised helpful staff, but multiple reviews describe unresolved refunds, cancelled promises and poor follow-up on returns.
Share of mentions
Weak
8%
💰
Value for money
Some buyers report competitive pricing and free extras; others experienced unexpected import fees or disputed charges that affected perceived value.
Share of mentions
Mixed
3%
⚡
User experience
Experiences vary: several customers received items quickly and as described, while many others report shipping delays, lost packages or items never shipped.
Share of mentions
Weak
16%
🔧
Product quality
Most reviewers report good craftsmanship for rings, aprons and coins; a smaller group reports material issues, loose rivets or incorrect items.
Share of mentions
Strong
21%
📞
Communication
Numerous reviews cite poor responsiveness, missing tracking or return labels, and removal of customer posts; a few customers describe clear, timely communication.
Share of mentions
Weak
18%
⭐
Overall experience
Overall feedback is mixed: product craftsmanship is often praised, but recurring problems with shipping, returns and customer contact appear frequently.
Share of mentions
Mixed
34%
Our Independent Methodology
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
DETAILED REVIEW AHEAD!
"DETAILED REVIEW AHEAD! Conversation regarding my order went well until the apron briefcase arrived and noticed issues immediately. First, they used a..."
Mike
Trustpilot
Oct 01, 2025
Featured for: Detailed complaint: product, returns, privacy
Do not buy from these people! Extremely poor craftsmanship!
"They use metal rivets instead of fabric rivets. They pull out easily. The first one they sent, The handle..."
customer
Trustpilot
Oct 01, 2025
Featured for: Product quality failure, craftsmanship issue
Cryptic beauty
"Personalized to perfection. I am truly amazed and satisfied...."
JONATHAN M
Trustpilot
Oct 01, 2025
Featured for: Positive: personalized item, good communication
GOOD QUALITY (but took them a while to deliver)
"Got 18th Degree apron and collar. Very nice quality. BE CAREFUL: CAN BE DELAYS they can have delays so make sure you order in adva..."
JT O Trinidad
Trustpilot
Oct 01, 2025
Featured for: Good quality but delayed delivery
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mike
trustpilot.com
Oct 01, 2025
DETAILED REVIEW AHEAD!
DETAILED REVIEW AHEAD! Conversation regarding my order went well until the apron briefcase arrived and noticed issues immediately. First, they used a...
L
Larry Herron
trustpilot.com
Oct 01, 2025
One Satisfied Customer!
I just received my Knight Templar Priest t-shirt. It looks just as good as in the ad...
L
Laith Cain
trustpilot.com
Oct 01, 2025
My royal Arch Companion noticed my
My royal Arch Companion noticed my crown and asked where I got mine and wanted o...
W
William P
trustpilot.com
Oct 01, 2025
The quality is awesome
The quality is awesome. Built to hold up to the elements. Looks Sharp. I've already gotten...
T
Tom
trustpilot.com
Oct 01, 2025
Illegal activity as purchase requires import duties and custom handling fees
They present themself as an EU shop and prices are in EU currency. The order confirmation does not mention any import duties and import handling. Thou...
R
Randall R
trustpilot.com
Oct 01, 2025
The Ring representing Oeder of the Red…
The Ring representing Oeder of the Red Cross of Constantine is very w...
M
Michael S
trustpilot.com
Oct 01, 2025
I ordered a Bricks Masons 18th Degree…
I ordered a Bricks Masons 18th Degree apron through Amazon, expecting it to come quickly through from the US. It is now being held by DHL for "fees,"...
K
Kenston
trustpilot.com
Oct 01, 2025
Beautiful Apron
Beautiful Apron, craftsmanship is excellent, will...
M
Michael L
trustpilot.com
Oct 01, 2025
Awesome quality and great craftsmanship!
Awesome quality and...
J
JONATHAN M
trustpilot.com
Oct 01, 2025
Cryptic beauty
Personalized to perfection. I am truly amazed and satisfied....
R
Randall R
trustpilot.com
Oct 01, 2025
The Knights Templar coins are very well…
The Knights Templar coins are very well done and when shown to o...
A
Anthony W
trustpilot.com
Oct 01, 2025
Just what my Companion needed
My royal Arch Companion noticed my crown and asked where I got mine and wanted one, long story short I wa...
J
JT O Trinidad
trustpilot.com
Oct 01, 2025
GOOD QUALITY (but took them a while to deliver)
Got 18th Degree apron and collar. Very nice quality. BE CAREFUL: CAN BE DELAYS they can have delays so make sure you order in adva...
C
Chrystal Jones
trustpilot.com
Oct 01, 2025
Don’t buy from this company they will…
Don’t buy from this company they will take your money!!! I ordered two customized crown cases on February 24,2025, it is now April 2, 2025 and have ye...
K
Kellye Rudolph
trustpilot.com
Oct 01, 2025
Scammers
Will not ship your items and no one w...
A
Aundrell Johnson
trustpilot.com
Oct 01, 2025
I ordered a personalized jewel for my…
I ordered a personalized jewel for my collar. I understood that it wouldn’t be a quick turn around. However my experience has been horrible!! I placed...
J
James Newman
trustpilot.com
Oct 01, 2025
This vendor took an image of our unique…
This vendor took an image of our unique Centennial Banner and used it in their online store. Unmason...
C
Chris Colston
trustpilot.com
Oct 01, 2025
FRAUD
Ordered an auto emblem AASR 32 wings up. The shipping was as much as the emblem. After a week I requested the order be canceled. I was informed it cou...
c
customer
trustpilot.com
Oct 01, 2025
Do not buy from these people! Extremely poor craftsmanship!
They use metal rivets instead of fabric rivets. They pull out easily. The first one they sent, The handle...
g
gavin peyton
trustpilot.com
Oct 01, 2025
Brothers listen to me
Brothers listen to me. This is 100% a fraudulent site. They are literally thieves that will steal your money. See the BBB's review before you buy....
Conclusion
Reviewers consistently praise the workmanship of many Bricks Masons products, particularly rings, aprons and coins, citing good craftsmanship. At the same time, a sizable number of reviews report shipping problems, long delays, missing tracking information and difficulties obtaining refunds or return labels. Multiple customers also raise concerns about communication and the use of customer images without consent. If you consider buying, order well in advance of any deadline, confirm shipping origin and potential import duties, and document all communications and promises about returns or refunds.