Reviews often applaud Bridelily dresses for fit, substantial fabric, and well-finished details. Many customers mention flattering silhouettes and compliments at events. Another clear group describes major service breakdowns, including late or missing shipments, damaged items, and slow or insufficient refunds. These two patterns lead to very different outcomes for buyers.
Examples from available reviews (Nov 2021 – Feb 2026).
Flower girl dress was beautiful, good quality, and fit well.
“Fits my daughter perfectly”
Dress arrived too late, refund refused, and reviewer lost money.
“Now they have the dress and my money.”
Reviewer reported damaged dress, poor customer service, and minimal refund.
“Paid $150 for a damaged dress that smelled and had hair on it”
They delivered the wrong dress despite timely shipping and poor customer service.
“The delivery was timely but we got something different.”
Several reviews describe late arrivals, items that never showed up, or dresses that arrived damaged. Some customers say replies were slow and refunds were smaller than expected. A few mention on-time delivery and quick refunds.
Many buyers feel the fabric and workmanship offer good value. Some say the dress still felt worth it even after paying for local alterations. A smaller group reports losing money after receiving damaged items or nothing at all.
Customers often say sizing matched expectations and the fit looked flattering, earning compliments at events. Several mention feeling more confident and wishing they had worn the dress to important occasions. Some ran into fit problems at the bust or with busy back details and needed adjustments.
Reviews frequently point to structured, thick fabric, polished details, and colors that match the listing. Many describe sturdy construction and a high-end look. A smaller group mentions cheap-feeling fabric or build issues, such as strangely placed bust cups.
Some sellers asked for event dates, then delivered when promised and kept timing clear. Many reviews describe unresponsive support and confusing explanations about returns. A few customers report fast, helpful messages and immediate refunds.
Positive reviews center on fit, fabric, and a polished, event-ready look. Negative reviews focus on shipping problems and weak follow-up after purchase. Outcomes often hinge on how the shipment is handled and how responsive customer service is.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · bbb.org (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Flower girl dress was beautiful, good quality, and fit well.
“Fits my daughter perfectly”
Dress arrived too late, refund refused, and reviewer lost money.
“Now they have the dress and my money.”
Package arrived in perfect condition and reviewer loved the dress.
“it arrived in perfect condition.”
Dress fit perfectly and exceeded initial skepticism.
“I was skeptical but it fit like a glove!”
The dress was beautiful and reviewer expressed gratitude.
“the dress is beautiful, thank you.”
Package arrived on time despite shipping concerns.
“finally it arrives on time”
Dress needed local alterations but was worth the price and quality.
“make a sewing expense worth it.”
Dress is pretty and made of thick, structured, high-quality fabric.
“The fabric is thick and structured with little to no stretch at all.”
Dress was true to size and boosted the reviewer's confidence.
“Fidèle à la taille, cette robe a fait un excellent travail pour me donner confiance.”
Order arrived on time and the dress fit well.
“It arrived on time, and fit well.”
Dress was beautiful but too large, and refund was issued promptly.
“I was refunded right away.”
Reviewer loved the dress and wished they had worn it to prom.
“I absolutely love it.”
Material differed from pictures and felt cheap despite being beautiful.
“just cheap material.”
Suit was excellent, perfectly sized, and color was great.
“Excellent suit, perfect size.”
Dress was received but bust cups were positioned oddly.
“the cups in bust area were positioned weird”
Dress was super cute and had a perfect color.
“The color is perfect”
Customer service was slow and refund less than expected.
“Their customer service is horrible and slow to respond.”
Reviewer liked the dress but had issues with the bust area.
“I definitely think I should have figure out the breast part.”
Seller asked event date and delivered exactly on promised date.
“it arrived exactly on the date they gave me”
Dress fit well despite sizing down and arrived on time.
“the size 4 was a very good fit and hugs the body.”
Reviewer reported damaged dress, poor customer service, and minimal refund.
“Paid $150 for a damaged dress that smelled and had hair on it”
Order never arrived and reviewer believes they were ripped off.
“never received a dress”
Dress had excellent craftsmanship, fit well, and arrived quickly.
“This is the most amazing dress I’ve ever seen!”
Dress arrived and was authentic and fantastic despite initial worry.
“the dress I received was really authentic and fantastic!!”
Reviewer found dress authentic and received many compliments all evening.
“people kept complimenting me about my dress.”
Reviewer praised the refined detail and conscientious attitude.
“Each detail is refined.”
Dress fit well for wedding though back detailing was busy.
“overall felt great”
Dress differed greatly from pictures, poor fit, and no response from seller.
“the dress I ordered looks nothing like the picture at all”
Order arrived late, wrong color, and communication was poor.
“the suit inside was gray instead.”
Dress fits well, flatters figure, and is good quality for the price.
“Dress compliments her figure and fits her chest even”
Reviewer reported no returns possible and an unethical return policy.
“No return is possible.”
It’s every woman’s dream to look gorgeous on her wedding day. The center of attraction is on the bride and her maids. I had this friend who was getting ready for her wedding. We spent some time searching for the most affordable, unique, and outstanding gown, bridesmaid dresses, and accessories. We found Bridelily, among the most searched. We believed they were best. We contacted them, described what we wanted and they assured us it was available. We made payments and waited patiently for our delivery. The delivery was timely but we got something different. We wanted an explanation for the error. They were apologetic though we had to look for an alternative locally as the wedding day was first approaching. Their excellence in service delivery is below average.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bridelily sells bridal gowns, bridesmaid dresses, prom dresses, and other formalwear online. Each product page shows photos, color choices, size charts, and fabric notes. Listings often add measurements and care information to guide sizing. Shoppers order through the site’s checkout and choose from the shipping options offered at purchase.