In this small sample, reviewers reported problems with product construction and fit (seams coming undone, tight sleeves) and order fulfillment (wrong color/size). One buyer described difficulty using the returns page and a deducted refund fee, which affected their perception of service and value. If you are considering Brochu Walker, check sizing carefully, inspect construction on receipt, and review the returns policy before purchase. When ordering, document the shipment and keep screenshots of return instructions or correspondence to help resolve potential disputes.
Examples from available reviews (Dec 2021 – Feb 2026).
Trench coat had poor construction and seams came undone.
“the seams in the back were already coming undone after the first wear.”
Received wrong item and charged a return fee for mistake.
“I received a pair of beige pants in a huge size.”
Limited reports of poor customer service and return policy issues; one review says they were charged for the brand's mistake.
Complaints that items felt overpriced or not worth their cost; a reviewer explicitly said a trench coat was not worth the price.
One reviewer reported website problems (page not opening in Edge) and difficulty completing a return through the online process.
Multiple comments about garment issues: seams coming undone, tight sleeves/poor fit, and receiving the wrong color/size on an order.
Concerns about return-policy clarity and refund handling; a reviewer described trouble accessing the returns page and an unexpected fee.
Overall negative impressions in the sample: disappointed by fit and construction, plus frustration with order resolution and returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Exchange was refused despite returned items appearing unstained.
“they refused the exchange and sent photos that supposedly showed some sort of stain on both items.”
Received wrong item and charged a return fee for mistake.
“I received a pair of beige pants in a huge size.”
Not worth the price. Getting more disappointed with the trenchcoat I bought at Brochu Walker. The color is really pretty, but the construction feels a little cheap and it looks like it will fall apart after a few uses. I'm not sure if I just got a defective piece, but the seams in the back were already coming undone after the first wear. The arms are tight, and the overall fit is just a little too snug. I wish I could have read some customer reviews before I made the purchase. They might have saved me from this regret. Overall, I'm disappointed because I was expecting better from Brochu Walker.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Brochu Walker is a contemporary women’s apparel brand that focuses on coats, outerwear and ready-to-wear pieces. The label sells direct-to-consumer via its website and through select retailers. Consumers searching reviews typically compare fit, construction and returns policies when evaluating Brochu Walker purchases.