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We Collect & Analyze Reviews

Brochu Walker
Experiences & Reviews

Brochu Walker is a contemporary women’s apparel brand that focuses on coats, outerwear and ready-to-wear pieces. The label sells direct-to-consumer via its website and through select retailers. Consumers searching reviews typically compare fit, construction and returns policies when evaluating Brochu Walker purchases.

Overview & Key Metrics

Reviews Analyzed 2
Positive Sentiment 50%
Latest Review 22d
Overall Rating
2.5

Our Analysis

🎯

Service quality

Limited reports of poor customer service and return policy issues; one review says they were charged for the brand's mistake.

Share of mentions
11%
Mixed
💰

Value for money

Complaints that items felt overpriced or not worth their cost; a reviewer explicitly said a trench coat was not worth the price.

Share of mentions
22%
Weak
⚡

User experience

One reviewer reported website problems (page not opening in Edge) and difficulty completing a return through the online process.

Share of mentions
11%
Mixed
🔧

Product quality

Multiple comments about garment issues: seams coming undone, tight sleeves/poor fit, and receiving the wrong color/size on an order.

Share of mentions
22%
Weak
📞

Communication

Concerns about return-policy clarity and refund handling; a reviewer described trouble accessing the returns page and an unexpected fee.

Share of mentions
11%
Mixed
⭐

Overall experience

Overall negative impressions in the sample: disappointed by fit and construction, plus frustration with order resolution and returns.

Share of mentions
22%
Weak

View all 2 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 2 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025

S
Smit Naples
trustpilot.com Oct 01, 2025

Bad service, poor return policie.

I ordered a pair of gray cashmere pants in size S from Brochuwalker for about $400. Instead of what I ordered, I received a pair of beige pants in a h...

E
Elisabeth Schulze
Collected.reviews Dec 03, 2021

Trench Coat

Not worth the price. Getting more disappointed with the trenchcoat I bought at Brochu Walker. The color is really pretty, but the construction feels a little cheap and it looks like it will fall apart after a few uses. I'm not sure if I just got a defective piece, but the seams in the back were already coming undone after the first wear. The arms are tight, and the overall fit is just a little too snug. I wish I could have read some customer reviews before I made the purchase. They might have saved me from this regret. Overall, I'm disappointed because I was expecting better from Brochu Walker.

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Conclusion

In this small sample, reviewers reported problems with product construction and fit (seams coming undone, tight sleeves) and order fulfillment (wrong color/size). One buyer described difficulty using the returns page and a deducted refund fee, which affected their perception of service and value. If you are considering Brochu Walker, check sizing carefully, inspect construction on receipt, and review the returns policy before purchase. When ordering, document the shipment and keep screenshots of return instructions or correspondence to help resolve potential disputes.