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Brook & York
Reviews & Experiences

Available reviews are limited and dominated by a single detailed complaint about non-delivery and unresponsive customer contact. That review reports a paid order not received after months, ignored emails, and disconnected phone calls. Because the sample size is small, this does not establish a pattern across all customers, but it does highlight concrete risks buyers should consider. Consumers researching Brook & York should check current shipping and refund policies, verify seller responsiveness before purchasing, and consider using payment methods with dispute protection if concerned.

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Overview & Key Metrics

Review count
17
Sources
sitejabber.com, Collected.reviews, trustpilot.com
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Reviewer reports months-long non-delivery after payment and no order fulfillment; attempted contacts received no substantive response.

💰

Value for money

Reviewer states they paid for a bracelet and never received it, describing the purchase as a monetary loss and advising against buying.

⚡

User experience

Insufficient mentions of website or app usability in available reviews to draw conclusions about the user experience.

🔧

Product quality

No comments on product condition, materials, or durability in the available review set to assess product quality.

📞

Communication

Reviewer reports unanswered emails and phone calls that disconnect, noting an email showed as 'opened' but received no reply.

⭐

Overall experience

Single reviewer expresses strong dissatisfaction, vowing not to repurchase due to non-delivery and lack of response.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Sitejabber (15) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026

Alex Hostetter
Dec 29, 2025 · trustpilot.com
Valerie B.
Jul 19, 2025 · sitejabber.com
Leesa P.
Jan 24, 2025 · sitejabber.com
Anonymouse M.
Nov 29, 2024 · sitejabber.com
Heather S.
May 23, 2024 · sitejabber.com
Courtney F.
Jan 19, 2024 · sitejabber.com
Todd K.
Dec 23, 2023 · sitejabber.com
Joelle S.
Dec 19, 2023 · sitejabber.com
S B.
Dec 14, 2023 · sitejabber.com
Rebecca G.
Oct 24, 2023 · sitejabber.com
Kentucky F.
Jun 20, 2023 · sitejabber.com
Ronni B.
Dec 21, 2022 · sitejabber.com
Elle L.
Nov 06, 2022 · sitejabber.com
Debbie M.
Aug 06, 2022 · sitejabber.com
P C.
Jan 28, 2022 · sitejabber.com
Catherine R.
Dec 29, 2021 · sitejabber.com
Kris 5/5

I have bought three bracelets in the recent past from brook&york, and I recently thought I bought another bracelet on Sept 30th. It is now Nov 27 and nothing. they do not reply to emails and the telephone number rings and then disconnects. It looks like they are out of business. But they do accept money and do nothing so I am out several dollars. I've emailed them twice asking what the status of the delivery of the bracelet is. They do not reply at all, but I can see they opened my email because it has an 'opened by' date on it.

I am very upset that they are doing this. I feel like there is nothing else to be done since no-one will reply to me. I will never buy anything from them ever again. I would recommend that no-one else does either, unless they are willing to wait several months for their product to be delivered.

Disgruntled customer

Nov 27, 2021 · Collected.reviews

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Brook & York

Brook & York is an online jewelry retailer known online for selling fashion accessories such as bracelets. Consumers searching Brook & York reviews typically look for information about delivery times, customer service responsiveness, payment handling, and return or refund policies.