Brook & York
Experiences & Reviews
Brook & York is an online jewelry retailer known online for selling fashion accessories such as bracelets. Consumers searching Brook & York reviews typically look for information about delivery times, customer service responsiveness, payment handling, and return or refund policies.
Overview & Key Metrics
Our Analysis
Service quality
Reviewer reports months-long non-delivery after payment and no order fulfillment; attempted contacts received no substantive response.
Value for money
Reviewer states they paid for a bracelet and never received it, describing the purchase as a monetary loss and advising against buying.
User experience
Insufficient mentions of website or app usability in available reviews to draw conclusions about the user experience.
Product quality
No comments on product condition, materials, or durability in the available review set to assess product quality.
Communication
Reviewer reports unanswered emails and phone calls that disconnect, noting an email showed as 'opened' but received no reply.
Overall experience
Single reviewer expresses strong dissatisfaction, vowing not to repurchase due to non-delivery and lack of response.
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Bracelet
"I have bought three bracelets in the recent past from brook&york, and I recently thought I bought another bracelet on Sept 30th. It is now Nov 27 and nothing. they do not reply to emails and the telephone number rings and then disconnects. It looks like they are out of business. But they do accept money and do nothing so I am out several dollars. I've emailed them twice asking what the status of the delivery of the bracelet is. They do not reply at all, but I can see they opened my email because it has an 'opened by' date on it.
I am very upset that they are doing this. I feel like there is nothing else to be done since no-one will reply to me. I will never buy anything from them ever again. I would recommend that no-one else does either, unless they are willing to wait several months for their product to be delivered.
Disgruntled customer
"
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Bracelet
I have bought three bracelets in the recent past from brook&york, and I recently thought I bought another bracelet on Sept 30th. It is now Nov 27 and nothing. they do not reply to emails and the telephone number rings and then disconnects. It looks like they are out of business. But they do accept money and do nothing so I am out several dollars. I've emailed them twice asking what the status of the delivery of the bracelet is. They do not reply at all, but I can see they opened my email because it has an 'opened by' date on it.
I am very upset that they are doing this. I feel like there is nothing else to be done since no-one will reply to me. I will never buy anything from them ever again. I would recommend that no-one else does either, unless they are willing to wait several months for their product to be delivered.
Disgruntled customer
Conclusion
Available reviews are limited and dominated by a single detailed complaint about non-delivery and unresponsive customer contact. That review reports a paid order not received after months, ignored emails, and disconnected phone calls. Because the sample size is small, this does not establish a pattern across all customers, but it does highlight concrete risks buyers should consider. Consumers researching Brook & York should check current shipping and refund policies, verify seller responsiveness before purchasing, and consider using payment methods with dispute protection if concerned.