Skip to content
We Collect & Analyze Reviews

Brook & York
Experiences & Reviews

Brook & York is an online jewelry retailer known online for selling fashion accessories such as bracelets. Consumers searching Brook & York reviews typically look for information about delivery times, customer service responsiveness, payment handling, and return or refund policies.

Overview & Key Metrics

Reviews Analyzed 1
Positive Sentiment 100%
Latest Review 1422d
Overall Rating
5.0

Our Analysis

🎯

Service quality

Reviewer reports months-long non-delivery after payment and no order fulfillment; attempted contacts received no substantive response.

Share of mentions
25%
Weak
💰

Value for money

Reviewer states they paid for a bracelet and never received it, describing the purchase as a monetary loss and advising against buying.

Share of mentions
25%
Weak
⚡

User experience

Insufficient mentions of website or app usability in available reviews to draw conclusions about the user experience.

Share of mentions
0%
Mixed
🔧

Product quality

No comments on product condition, materials, or durability in the available review set to assess product quality.

Share of mentions
0%
Mixed
📞

Communication

Reviewer reports unanswered emails and phone calls that disconnect, noting an email showed as 'opened' but received no reply.

Share of mentions
25%
Weak
⭐

Overall experience

Single reviewer expresses strong dissatisfaction, vowing not to repurchase due to non-delivery and lack of response.

Share of mentions
25%
Weak

View all 1 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 1 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025

K
Kris
Collected.reviews Nov 27, 2021

Bracelet

I have bought three bracelets in the recent past from brook&york, and I recently thought I bought another bracelet on Sept 30th. It is now Nov 27 and nothing. they do not reply to emails and the telephone number rings and then disconnects. It looks like they are out of business. But they do accept money and do nothing so I am out several dollars. I've emailed them twice asking what the status of the delivery of the bracelet is. They do not reply at all, but I can see they opened my email because it has an 'opened by' date on it.

I am very upset that they are doing this. I feel like there is nothing else to be done since no-one will reply to me. I will never buy anything from them ever again. I would recommend that no-one else does either, unless they are willing to wait several months for their product to be delivered.

Disgruntled customer

Share Your Experience

Help other customers by sharing your experience with Brook & York. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Available reviews are limited and dominated by a single detailed complaint about non-delivery and unresponsive customer contact. That review reports a paid order not received after months, ignored emails, and disconnected phone calls. Because the sample size is small, this does not establish a pattern across all customers, but it does highlight concrete risks buyers should consider. Consumers researching Brook & York should check current shipping and refund policies, verify seller responsiveness before purchasing, and consider using payment methods with dispute protection if concerned.