Reviews Analyzed
21
We Collect & Analyze Reviews
Brookwood Medical
Experiences & Reviews
Brookwood Medical is presented online as a seller of face masks and personal protective equipment. For consumers researching this vendor, verify seller credentials, product certifications, shipping and refund policies, and contact options before purchasing.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
19d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Delivery and fulfillment experiences are mixed: many reviewers report prompt arrival, while others report non-delivery, wrong items, or missing parts.
Share of mentions
Mixed
22%
💰
Value for money
Some buyers describe prices as affordable and worth it, but a few report being charged without receiving goods or paying extra for shipping that yielded no delivery.
Share of mentions
Weak
7%
⚡
User experience
A small number of reviewers mention an easy online ordering process and clear website navigation; the sample size for this theme is limited.
Share of mentions
Mixed
5%
🔧
Product quality
Product reports vary: many praise fit, construction and packaging, while others report thin material, damaged or missing parts, and claims of counterfeit KN95s.
Share of mentions
Mixed
39%
📞
Communication
Several reviewers report poor customer support: unresponsive email, lack of phone contact, or unprofessional responses when pursuing refunds or disputes.
Share of mentions
Weak
7%
⭐
Overall experience
Overall impressions are split: multiple customers recommend the seller, but a significant number report serious problems including non-delivery and unsafe or counterfeit concerns.
Share of mentions
Weak
20%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – October 2025).
Efficient Face Mask Shopping
"I recently purchased face masks for my family from Brookwood Medical, and I was extremely satisfied with my experience. The website was easy to navigate, and the variety of masks offered ensured that there was something suitable for everyone in my household. The KN95 and KF94 masks were of high quality, and it gave me peace of mind knowing that we were protected when leaving the house during this pandemic. Additionally, the prices were affordable compared to other online stores selling face masks. Overall, I highly recommend Brookwood Medical for anyone looking to purchase face masks for themselves or their loved ones. Their selection is superb, their products are top-notch quality, and their pricing is reasonable - what more could you ask for?"
Casimer
Collected.reviews
Apr 10, 2022
Featured for: Positive product, price and website experience
Scam
"Scam. Charged my card, never sent anyth..."
Julia Kingman
Trustpilot
Oct 01, 2025
Featured for: No delivery after payment
Counterfeit KN95 masks and…
"Counterfeit KN95 masks and unprofessional customer service. The KN95s I purchased did not have the GB2626-2019 stamp on them, per KN95 official standa..."
Bee
Trustpilot
Oct 01, 2025
Featured for: Counterfeit claim and rude support
***Caveat Emptor****
"***Caveat Emptor**** I made a purchase on 7/3/24 for $58.84. They’ve never been shipped or received. I emailed the company, they don’t have a..."
Cindy lou
Trustpilot
Oct 01, 2025
Featured for: No phone, no shipment, dispute
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Julia Kingman
trustpilot.com
Oct 01, 2025
Scam
Scam. Charged my card, never sent anyth...
C
Cindy lou
trustpilot.com
Oct 01, 2025
***Caveat Emptor****
***Caveat Emptor**** I made a purchase on 7/3/24 for $58.84. They’ve never been shipped or received. I emailed the company, they don’t have a...
B
Bee
trustpilot.com
Oct 01, 2025
Counterfeit KN95 masks and…
Counterfeit KN95 masks and unprofessional customer service. The KN95s I purchased did not have the GB2626-2019 stamp on them, per KN95 official standa...
J
Jill
trustpilot.com
Oct 01, 2025
Missing parts- unusable
My mask came and was missing one of the vent filters so I couldn't use it right away. I emailed you and did not get a response. So...
G
Glenn
trustpilot.com
Oct 01, 2025
KN95 Gray - Fit and quality appear to be good
Fit and quality appear to be good. The gray color,...
P
Priscilla DelValle
trustpilot.com
Oct 01, 2025
I already had the white mask and…
I already had the white mask and couldn’t find t...
A
Alphonso Chapman
trustpilot.com
Oct 01, 2025
I really enjoy the promptness I in…
I really enjoy the promptne...
R
Robert Campbell II
trustpilot.com
Oct 01, 2025
Product arrived as it should have.
Product arrived a...
S
Sandra Bowman
trustpilot.com
Oct 01, 2025
The masks are well constructed and…
The masks are well constructed and...
C
Claudia Bain
trustpilot.com
Oct 01, 2025
These masks are so worth it❣️
These masks are so worth it❣️ Great comfortable shape and quali...
L
Lynn Clark
trustpilot.com
Oct 01, 2025
Prompt service & delivery.
Order was filled & deliv...
N
NJA
trustpilot.com
Oct 01, 2025
Nice Product. Prompt Delivery .
Product delivered promptly. Product i...
S
Sherrelyn
trustpilot.com
Oct 01, 2025
Items were slightly different than…
Items were slightly different than previous purchas...
R
Robyn
trustpilot.com
Oct 01, 2025
Not MEDICAL GRADE MASKS
Came quickly. I didnt read all the descriptions. I assumed they would be rated as medical masks. Box states all over t...
H
Haley V
trustpilot.com
Oct 01, 2025
A great brand
A great brand to buy high quality products to stay safe and heal...
S
Suzy Crenshaw
trustpilot.com
Oct 01, 2025
I am disappointed in these masks
I am disappointed in these masks. They are very thin. I'm not sure t...
R
Roger
trustpilot.com
Oct 01, 2025
Excellent wrapping for each mask
I liked that each mask w...
K
K Emerson
trustpilot.com
Oct 01, 2025
A little fun with your safety!
Masks are colorful and well-fitted! The lavender mask...
R
ROBERTA
trustpilot.com
Oct 01, 2025
My order was easy to place and arrived…
My order was easy to place and arrived ontine and in gr...
R
Rosa Hernandez
trustpilot.com
Oct 01, 2025
I was mailed the wrong color
I was mailed the wrong color....
Conclusion
Reviews for Brookwood Medical show a broad range of experiences. Several customers report timely delivery, well-constructed masks, individual wrapping, and satisfactory fit. At the same time, multiple reviewers describe serious problems: orders charged but not shipped, missing components, damaged boxes, and allegations of counterfeit KN95 masks lacking stated certification marks. Multiple accounts also describe unresponsive or unprofessional customer support and the absence of a direct phone contact. If you consider purchasing, check certification and labeling, confirm shipping and refund policies, and use payment methods that allow dispute resolution when necessary.