Reviews for Brookwood Medical show a broad range of experiences. Several customers report timely delivery, well-constructed masks, individual wrapping, and satisfactory fit. At the same time, multiple reviewers describe serious problems: orders charged but not shipped, missing components, damaged boxes, and allegations of counterfeit KN95 masks lacking stated certification marks. Multiple accounts also describe unresponsive or unprofessional customer support and the absence of a direct phone contact. If you consider purchasing, check certification and labeling, confirm shipping and refund policies, and use payment methods that allow dispute resolution when necessary.
Examples from available reviews (Apr 2022 – Feb 2026).
Purchased high-quality, affordable masks with an easy website experience.
“The KN95 and KF94 masks were of high quality,”
Charged but never received order despite paying for fast shipping.
“Charged my card, never sent anything.”
Received masks missing required GB2626-2019 stamp and unprofessional service.
“Counterfeit KN95 masks and unprofessional customer service.”
Purchased items were never shipped and not received; dispute opened.
“Product never received.”
Delivery and fulfillment experiences are mixed: many reviewers report prompt arrival, while others report non-delivery, wrong items, or missing parts.
Some buyers describe prices as affordable and worth it, but a few report being charged without receiving goods or paying extra for shipping that yielded no delivery.
A small number of reviewers mention an easy online ordering process and clear website navigation; the sample size for this theme is limited.
Product reports vary: many praise fit, construction and packaging, while others report thin material, damaged or missing parts, and claims of counterfeit KN95s.
Several reviewers report poor customer support: unresponsive email, lack of phone contact, or unprofessional responses when pursuing refunds or disputes.
Overall impressions are split: multiple customers recommend the seller, but a significant number report serious problems including non-delivery and unsafe or counterfeit concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Charged but never received order despite paying for fast shipping.
“Charged my card, never sent anything.”
Purchased items were never shipped and not received; dispute opened.
“Product never received.”
Received masks missing required GB2626-2019 stamp and unprofessional service.
“Counterfeit KN95 masks and unprofessional customer service.”
Mask missing a vent filter and support did not respond, bought replacement.
“My mask came and was missing one of the vent filters”
Mask fits well and seems good quality but gray color looks uneven.
“Fit and quality appear to be good.”
Black masks met the reviewer's expectations after finding them.
“The black ones met my expectation.”
Reviewer appreciates prompt receipt of orders.
“I really enjoy the promptness I in receiving my orders.”
Product arrived correctly as expected.
“Product arrived as it should have.”
Masks are well constructed and shipped within the stated timeframe.
“The masks are well constructed and arrived within the timeframe stated.”
Masks are comfortable, high quality, and my child enjoys wearing them.
“Great comfortable shape and quality in so many designs”
Order was filled and delivered in a timely manner.
“Order was filled & delivered in a timely manner.”
Product delivered promptly and fits well; colors match description.
“Product delivered promptly.”
Items differed slightly from prior purchase but seem decent quality.
“Items were slightly different than previous purchase”
Became aware masks are not medical grade despite expectation.
“Box states all over the place they are not medical grade.”
Reviewer recommends brand and is very satisfied with the mask.
“Highly recommend and very satisfied with my mask I ordered!”
Masks are thin and reviewer doubts they protect against COVID.
“I'm not sure they would protect against Covid which is the reason I purchased them.”
Each mask was individually wrapped, which the reviewer liked.
“I liked that each mask was individually wrapped.”
Colorful, well-fitted lavender masks add fun while providing safety.
“Masks are colorful and well-fitted!”
Order was easy to place and arrived on time; masks are high quality.
“My order was easy to place and arrived ontine and in great condotion.”
Received the wrong color and one box was damaged.
“I was mailed the wrong color.”
I recently purchased face masks for my family from Brookwood Medical, and I was extremely satisfied with my experience. The website was easy to navigate, and the variety of masks offered ensured that there was something suitable for everyone in my household.
The KN95 and KF94 masks were of high quality, and it gave me peace of mind knowing that we were protected when leaving the house during this pandemic. Additionally, the prices were affordable compared to other online stores selling face masks.
Overall, I highly recommend Brookwood Medical for anyone looking to purchase face masks for themselves or their loved ones. Their selection is superb, their products are top-notch quality, and their pricing is reasonable - what more could you ask for?
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Brookwood Medical is presented online as a seller of face masks and personal protective equipment. For consumers researching this vendor, verify seller credentials, product certifications, shipping and refund policies, and contact options before purchasing.