Brookwood Medical
Experiences & Reviews
Brookwood Medical is presented online as a seller of face masks and personal protective equipment. For consumers researching this vendor, verify seller credentials, product certifications, shipping and refund policies, and contact options before purchasing.
Overview & Key Metrics
Our Analysis
Service quality
Delivery and fulfillment experiences are mixed: many reviewers report prompt arrival, while others report non-delivery, wrong items, or missing parts.
Value for money
Some buyers describe prices as affordable and worth it, but a few report being charged without receiving goods or paying extra for shipping that yielded no delivery.
User experience
A small number of reviewers mention an easy online ordering process and clear website navigation; the sample size for this theme is limited.
Product quality
Product reports vary: many praise fit, construction and packaging, while others report thin material, damaged or missing parts, and claims of counterfeit KN95s.
Communication
Several reviewers report poor customer support: unresponsive email, lack of phone contact, or unprofessional responses when pursuing refunds or disputes.
Overall experience
Overall impressions are split: multiple customers recommend the seller, but a significant number report serious problems including non-delivery and unsafe or counterfeit concerns.
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Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 โ October 2025).
Efficient Face Mask Shopping
"I recently purchased face masks for my family from Brookwood Medical, and I was extremely satisfied with my experience. The website was easy to navigate, and the variety of masks offered ensured that there was something suitable for everyone in my household. The KN95 and KF94 masks were of high quality, and it gave me peace of mind knowing that we were protected when leaving the house during this pandemic. Additionally, the prices were affordable compared to other online stores selling face masks. Overall, I highly recommend Brookwood Medical for anyone looking to purchase face masks for themselves or their loved ones. Their selection is superb, their products are top-notch quality, and their pricing is reasonable - what more could you ask for?"
Scam
"Scam. Charged my card, never sent anyth..."
Counterfeit KN95 masks andโฆ
"Counterfeit KN95 masks and unprofessional customer service. The KN95s I purchased did not have the GB2626-2019 stamp on them, per KN95 official standa..."
***Caveat Emptor****
"***Caveat Emptor**** I made a purchase on 7/3/24 for $58.84. Theyโve never been shipped or received. I emailed the company, they donโt have a..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Scam
Scam. Charged my card, never sent anyth...
***Caveat Emptor****
***Caveat Emptor**** I made a purchase on 7/3/24 for $58.84. Theyโve never been shipped or received. I emailed the company, they donโt have a...
Counterfeit KN95 masks andโฆ
Counterfeit KN95 masks and unprofessional customer service. The KN95s I purchased did not have the GB2626-2019 stamp on them, per KN95 official standa...
Missing parts- unusable
My mask came and was missing one of the vent filters so I couldn't use it right away. I emailed you and did not get a response. So...
KN95 Gray - Fit and quality appear to be good
Fit and quality appear to be good. The gray color,...
I already had the white mask andโฆ
I already had the white mask and couldnโt find t...
I really enjoy the promptness I inโฆ
I really enjoy the promptne...
Product arrived as it should have.
Product arrived a...
The masks are well constructed andโฆ
The masks are well constructed and...
These masks are so worth itโฃ๏ธ
These masks are so worth itโฃ๏ธ Great comfortable shape and quali...
Prompt service & delivery.
Order was filled & deliv...
Nice Product. Prompt Delivery .
Product delivered promptly. Product i...
Items were slightly different thanโฆ
Items were slightly different than previous purchas...
Not MEDICAL GRADE MASKS
Came quickly. I didnt read all the descriptions. I assumed they would be rated as medical masks. Box states all over t...
A great brand
A great brand to buy high quality products to stay safe and heal...
I am disappointed in these masks
I am disappointed in these masks. They are very thin. I'm not sure t...
Excellent wrapping for each mask
I liked that each mask w...
A little fun with your safety!
Masks are colorful and well-fitted! The lavender mask...
My order was easy to place and arrivedโฆ
My order was easy to place and arrived ontine and in gr...
I was mailed the wrong color
I was mailed the wrong color....
Conclusion
Reviews for Brookwood Medical show a broad range of experiences. Several customers report timely delivery, well-constructed masks, individual wrapping, and satisfactory fit. At the same time, multiple reviewers describe serious problems: orders charged but not shipped, missing components, damaged boxes, and allegations of counterfeit KN95 masks lacking stated certification marks. Multiple accounts also describe unresponsive or unprofessional customer support and the absence of a direct phone contact. If you consider purchasing, check certification and labeling, confirm shipping and refund policies, and use payment methods that allow dispute resolution when necessary.