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We Collect & Analyze Reviews

Brookwood Medical
Experiences & Reviews

Brookwood Medical is presented online as a seller of face masks and personal protective equipment. For consumers researching this vendor, verify seller credentials, product certifications, shipping and refund policies, and contact options before purchasing.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 71%
Latest Review 19d
Overall Rating
3.6

Our Analysis

๐ŸŽฏ

Service quality

Delivery and fulfillment experiences are mixed: many reviewers report prompt arrival, while others report non-delivery, wrong items, or missing parts.

Share of mentions
22%
Mixed
๐Ÿ’ฐ

Value for money

Some buyers describe prices as affordable and worth it, but a few report being charged without receiving goods or paying extra for shipping that yielded no delivery.

Share of mentions
7%
Weak
โšก

User experience

A small number of reviewers mention an easy online ordering process and clear website navigation; the sample size for this theme is limited.

Share of mentions
5%
Mixed
๐Ÿ”ง

Product quality

Product reports vary: many praise fit, construction and packaging, while others report thin material, damaged or missing parts, and claims of counterfeit KN95s.

Share of mentions
39%
Mixed
๐Ÿ“ž

Communication

Several reviewers report poor customer support: unresponsive email, lack of phone contact, or unprofessional responses when pursuing refunds or disputes.

Share of mentions
7%
Weak
โญ

Overall experience

Overall impressions are split: multiple customers recommend the seller, but a significant number report serious problems including non-delivery and unsafe or counterfeit concerns.

Share of mentions
20%
Weak

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

J
Julia Kingman
trustpilot.com Oct 01, 2025

Scam

Scam. Charged my card, never sent anyth...

C
Cindy lou
trustpilot.com Oct 01, 2025

***Caveat Emptor****

***Caveat Emptor**** I made a purchase on 7/3/24 for $58.84. Theyโ€™ve never been shipped or received. I emailed the company, they donโ€™t have a...

B
Bee
trustpilot.com Oct 01, 2025

Counterfeit KN95 masks andโ€ฆ

Counterfeit KN95 masks and unprofessional customer service. The KN95s I purchased did not have the GB2626-2019 stamp on them, per KN95 official standa...

J
Jill
trustpilot.com Oct 01, 2025

Missing parts- unusable

My mask came and was missing one of the vent filters so I couldn't use it right away. I emailed you and did not get a response. So...

G
Glenn
trustpilot.com Oct 01, 2025

KN95 Gray - Fit and quality appear to be good

Fit and quality appear to be good. The gray color,...

P
Priscilla DelValle
trustpilot.com Oct 01, 2025

I already had the white mask andโ€ฆ

I already had the white mask and couldnโ€™t find t...

A
Alphonso Chapman
trustpilot.com Oct 01, 2025

I really enjoy the promptness I inโ€ฆ

I really enjoy the promptne...

R
Robert Campbell II
trustpilot.com Oct 01, 2025

Product arrived as it should have.

Product arrived a...

S
Sandra Bowman
trustpilot.com Oct 01, 2025

The masks are well constructed andโ€ฆ

The masks are well constructed and...

C
Claudia Bain
trustpilot.com Oct 01, 2025

These masks are so worth itโฃ๏ธ

These masks are so worth itโฃ๏ธ Great comfortable shape and quali...

L
Lynn Clark
trustpilot.com Oct 01, 2025

Prompt service & delivery.

Order was filled & deliv...

N
NJA
trustpilot.com Oct 01, 2025

Nice Product. Prompt Delivery .

Product delivered promptly. Product i...

S
Sherrelyn
trustpilot.com Oct 01, 2025

Items were slightly different thanโ€ฆ

Items were slightly different than previous purchas...

R
Robyn
trustpilot.com Oct 01, 2025

Not MEDICAL GRADE MASKS

Came quickly. I didnt read all the descriptions. I assumed they would be rated as medical masks. Box states all over t...

H
Haley V
trustpilot.com Oct 01, 2025

A great brand

A great brand to buy high quality products to stay safe and heal...

S
Suzy Crenshaw
trustpilot.com Oct 01, 2025

I am disappointed in these masks

I am disappointed in these masks. They are very thin. I'm not sure t...

R
Roger
trustpilot.com Oct 01, 2025

Excellent wrapping for each mask

I liked that each mask w...

K
K Emerson
trustpilot.com Oct 01, 2025

A little fun with your safety!

Masks are colorful and well-fitted! The lavender mask...

R
ROBERTA
trustpilot.com Oct 01, 2025

My order was easy to place and arrivedโ€ฆ

My order was easy to place and arrived ontine and in gr...

R
Rosa Hernandez
trustpilot.com Oct 01, 2025

I was mailed the wrong color

I was mailed the wrong color....

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Conclusion

Reviews for Brookwood Medical show a broad range of experiences. Several customers report timely delivery, well-constructed masks, individual wrapping, and satisfactory fit. At the same time, multiple reviewers describe serious problems: orders charged but not shipped, missing components, damaged boxes, and allegations of counterfeit KN95 masks lacking stated certification marks. Multiple accounts also describe unresponsive or unprofessional customer support and the absence of a direct phone contact. If you consider purchasing, check certification and labeling, confirm shipping and refund policies, and use payment methods that allow dispute resolution when necessary.