The available review flags issues with one purchase of a Theragun Wave Roller: the customer reports shorter runtime and a smaller size than advertised, and describes the price as high for the received product. The same reviewer also reports that email and phone contacts were not answered and that a promised callback never happened. For consumers considering Budget Golf, verify product specifications, ask about return and warranty terms, and confirm customer-service responsiveness before payment. Multiple independent reviews would be needed to confirm whether these issues are isolated or systemic.
Examples from available reviews (Sep 2017 – Feb 2026).
Product underperformed and customer service was unresponsive.
“that lasts only two hours, not three as advertised.”
Reviewer reports poor after-sales handling: salesperson promised a callback, took payment, then did not return calls or resolve the issue.
Customer describes the item as expensive relative to its performance, reporting high price and dissatisfaction with the product's lifespan.
No feedback in the review about website, checkout, app or in-store navigation; there is no data on the purchase flow or usability.
Product did not match advertised specs: reviewer states shorter runtime and smaller size than claimed, calling the item unreliable.
Reviewer says email went unanswered and calls were not returned, indicating a failure to acknowledge or respond to the complaint.
Overall negative outcome: customer reports product issues, perceived overpricing and lack of response, and does not recommend the company.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Returned a putter but only received a 50% refund.
“They only gave me a 50% refund.”
I contacted them for Theragun Wave Roller and got the worst roller at very high prices. It doesnt last two hours yet they say it goes for three hours and isn't that 12 inches long as purported. Thus, I advise that customers be careful about contacting them. When I contacted them about the problem they never had the decency to answer my email, or return my call. All they did was rake me over the coals with a high price on their roller machine that lasts only two hours, not three as advertised. The guy who I spoke to said he would call me back and take my credit card information. Unfortunately, he never called and all he does is take your money. I don’t recommend the company to anyone!
Ordered two clubs but only received one without notification.
“I only got 1 of the 2 clubs.”
Order mix-up was resolved reasonably and customer service pleased me.
“I had a great experience ordering from Budget Golf this week.”
Package marked delivered but cannot be located; awaiting company response.
“where is my golf bag and shoes????”
Items arrived quickly, return issue handled satisfactorily.
“The items I got came quickly and were reasonably priced.”
Website was legitimate and offered much cheaper prices.
“it is definitely legit and cheap!!!!!!!!”
Ordered shorts; shipment delayed, then sold out without notification.
“No phone call. No email notification. No automatic refund. Nothing.”
Received left-handed clubs and was only offered a 50% refund.
“They are now telling me that they can only issue a 50% refund because the clubs were used.”
Received desired bag cheaply and quickly in perfect condition.
“I recieved my order in perfect condition in 3 days (they estimated 4)”
Initial service failures but representative Scott resolved issue satisfactorily.
“***Scott at Budget Golf did an amazing job with service recovery***”
Clubs arrived in great shape and were overall satisfactory.
“they r in great shape and r overall great clubs”
Ordered a bag and received exactly what I ordered quickly.
“I received exactly what I ordered.”
Return deducted $9.99 and refund processing took longer than stated.
“If you use our label we'll deduct $9.99 from your return.”
Set advertised including a 5 iron but none was included on delivery.
“Description included a 5 iron.”
No shipping information for a month and poor order status communication.
“One month later and no products or shipping information.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Budget Golf is a retailer of golf equipment and accessories that customers research online for pricing and product availability. Shoppers commonly look for details on clubs, training aids and customer service before buying.