Customer feedback for BulbHead is mixed: many reviewers report accurate orders, good prices and satisfactory products, while a notable subset describe product failures and delivery problems. Communication outcomes vary — some customers received prompt replacements and helpful agents, others experienced unanswered emails or dismissive responses. Several complaints focus on missing items or delivery errors rather than the ordering interface itself. Prospective buyers should read product-specific reviews, confirm shipping and return policies, and keep order documentation when contacting support.
Examples from available reviews (Nov 2021 – Feb 2026).
Product works well and customer service was effective and timely.
“They made my shopping experience great and gave me a reason to buy from them again and again.”
Hose split but customer support replaced it quickly, resolving issue.
“I received an updated version of the original style 5 days later.”
Expandable hose failed and customer support was dismissive and unhelpful.
“Within a few weeks, the hose completely failed and turned into a giant soaker hose, with zero pressure making it to the nozzle.”
Customer service did not respond to cancellation requests and charged card.
“CUSTOMER SERVICE - NON- EXISTANT”
Reviewers report both helpful, effective support and refund handling as well as instances of dismissive or unavailable service when problems occur.
Several customers praise competitive prices and deals; sample size is small but those who mention price generally find it favorable.
Many customers describe easy ordering and routine shipment updates, but a notable share report missing items, delivery errors and order problems.
Many reviewers say products perform as advertised, while a substantial number report specific product failures or sizing issues requiring replacement or disposal.
Some buyers note clear shipment updates and helpful agents; others report unanswered emails, delayed responses or dismissive interactions with support.
Overall impressions are split: numerous satisfied buyers contrast with a sizable group reporting defective items, delivery problems, or poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service did not respond to cancellation requests and charged card.
“CUSTOMER SERVICE - NON- EXISTANT”
Hose never arrived and customer service was unresponsive about reshipment.
“I ordered a copperhead hose which never showed up.”
Free gift code was not honored despite timely contact.
“Promised a free gift. Then wouldnt give me the $15 gift code”
Order delayed three weeks with only bot replies and questionable tracking information.
“Been waiting 3 weeks for order no one replies but their AI bot.”
Paid for items that never arrived and did not receive a refund.
“Never got my order, & never was refunded my money.”
Rear view mirror product did not match the advertisement and performed poorly.
“Full view rear view car mirror is a piece of junk.”
Mop malfunctioned and customer service gave the reviewer repeated runaround without resolution.
“Horrible customer service w/REMOVEDCo.”
Expanding hose failed to extend to its advertised length.
“Unable to stretch it to even 15ft.”
Reviewer warns of poor return policy with hidden costs.
“Very poor return policy, with many hidden cost.”
Customer service and website were rated poorly and staff unhelpful.
“I give customer service and its website an F”
I ordered an air pace adjustable laptop desk from Bulbhead and it is one of the best items in my house. It works so well. I'm grateful to the customer care team for their effectiveness and dedication in delivering quality customer service. They made my shopping experience great and gave me a reason to buy from them again and again. Also, the ordering process is simple. It doesn’t take long before you receive your products. For me, I received my air space adjustable laptop desk before the set time. The packaging was also excellent. Looking forward to getting a slim cycle from them soon.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BulbHead is a direct-to-consumer retailer and product brand that sells consumer gadgets and household items online and via mail-order. The company offers a variety of small appliances, tools and novelty home goods marketed directly to shoppers. Consumers researching BulbHead should review product pages, shipping and return policies and available contact channels before purchasing.