Many customers praise the company’s protective gear, easy-to-use website, and helpful staff mentioned by name. The strongest negatives focus on order fulfillment—delays, cancellations, and disagreements over refunds or fees. Positive reviews often mention usability and value. Low ratings mostly point to shipping and refund issues rather than how the products perform.
Examples from available reviews (Nov 2021 – Feb 2026).
Order never shipped; cancellation refused and refund denied.
“they refuse to refund my money back”
Promised 3–7 day delivery failed, causing lengthy delays.
“receive in 3–7 business days”
Bought discreet bulletproof backpack with Level IIIA protection and strong zippers.
“Level IIIA protection”
Item was easy to find, reasonably priced, and site was easy to navigate.
“easy to find and reasonably priced.”
Several reviews describe orders that never shipped, orders that were canceled, and cancellation or restocking fees being charged. Others report fast shipping, immediate refunds, or store credit when items were out of stock. Most service complaints show up in negative reviews and account for most low scores.
Customers often mention competitive pricing, using coupons, and good value on protective backpacks and plates. Several reviewers highlight solid protection for a reasonable price. A few service problems—fees or refused refunds—hurt value for the buyers involved.
Many reviewers call the website clean, responsive, and easy to navigate, with a quick checkout. Several note a range of payment choices and a straightforward ordering flow. Usability praise regularly comes with high ratings.
Many reviews praise build quality, protective performance, and secure packaging for plates, backpacks, hoodies, and helmets. A smaller number report wrong sizes, torn items, or incomplete shipments. High-rated reviews commonly praise quality, while some low-rated reviews mention defects or sizing mistakes.
Several reviews name specific staff and praise clear explanations, patience, and timely replies. A smaller group says the company acts as a middleman and slows down shipping. Strong communication feedback is common; the most serious accusations appear less often but align with the lowest ratings.
Reviews split between high satisfaction with product quality, site usability, and helpful staff, and strong frustration with fulfillment and refund handling. High ratings often mention comfort, protection, and smooth purchases. Low ratings repeatedly point to shipping delays, cancellations, and fees.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviews (20) · Trustpilot (19) · Reviews (1) · Quotes shortened · As of: February 2026
First responder found the gear comfortable, professional looking, and protective.
“comfortable, professional looking and well protected”
Purchase canceled immediately; company charged a cancellation fee unjustly.
“they would just charge me $35”
Received a torn item and company refused to replace it.
“Received item and it was torn they won't even replace”
Order was incomplete and customer couldn't get help about missing item.
“they only delivered 6 items to my home”
Reviewer accuses company of being an intermediary and delaying shipments months.
“This business is a scam and will be reported to AG of California (not to China lol).”
Out-of-stock item handled with prompt notification, store credit, and discount.
“store credit along with a discount code”
Reviewer received super fast shipping and is very happy with product.
“Super fast shipping great product very happy”
Ex-Army reviewer praises site usability and owner's helpfulness.
“it is easy to use”
Product exceeded expectations in quality, weight, and cost.
“Exceeded my expectations very happy with the quality, weight & cost”
Purchase process was easy with many payment options.
“It was a really easy process they got alot of pay options”
Multiple purchases had remarkable products and straightforward company.
“All been remarkable and the company is straight forward.”
Ordering process was easy and the website was clean and responsive.
“The website is clean and responsive.”
Shopping was quick and simple and the price was right.
“It was quick and simple shopping for my job needs.”
Coupon reduced price and product effectiveness justified the purchase.
“Used a coupon code so the price wasn’t as much of a pain as it could’ve been.”
Customer support answered promptly and kindly guided sizing and order questions.
“Thank you so much for such great service.”
Reviewer will prioritize Bulletproof Zone for future armor needs.
“These guys are a class act 100%.”
Reviewer appreciates backpacks for kids that provide protection.
“thank you for making backpacks for kids to protect them”
High quality, reasonably priced gear met expectations and newsletters enjoyed.
“Everything is reasonably priced and high quality.”
Website was easy to use with quick checkout process.
“Easy to use, and quick Check out.”
So, I decided to surprise my husband with a bulletproof vest from Bulletproof Zone and he loved it. Seems to be of good quality and fits great for him. Mind you, I don’t know anything about this type of stuff but when I came to this website, they had it set up to where you can just buy it all together. The pricing is super fair and reasonable. The only reason why I'll give them four stars is it took a while to get here. I wish the delivery time was quicker, although I appreciate quick responses when following up. Thank you guys, he is so happy with it!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bulletproof Zone sells personal ballistic protection and safety gear online. The range includes armor plates, protective backpacks, helmets, protective clothing, and related accessories. Product pages provide specs, sizing help, and support information. The site offers secure checkout, several payment options, and customer service for order and sizing questions.