Reviews show a clear pattern: many customers report shipping delays, poor or slow communication, and problems with parts or damaged items. At the same time, a subset of buyers praise the product finish, packaging and responsive agents who resolved issues. If you consider buying, verify current ship times, tracking and refund procedures before purchase, inspect deliveries immediately, and document any damage or missing parts. These steps help reduce risk and speed any required resolution.
Examples from available reviews (Dec 2021 – Feb 2026).
Couch marked ready to ship but never arrived and support was unresponsive.
“The same product still shows as "ready to ship" on your website”
Order delayed and refund was mishandled, insisting on sending refund to closed account.
“they still insist that they can't do anything else.”
Media console is beautiful, well-packaged, and easy to assemble.
“The opera media console is beautiful and easy to assemble.”
Wrong shipping address caused delays; fabric stained and assembly failed.
“Parts of the fabric were stained right out of the packaging”
Reports are mixed but tilt negative: some customers praise helpful staff, while many describe slow, unresponsive or unhelpful service interactions.
Several reviewers say the cost didn't match the experience because of delays, damaged or stained items, missing parts, or refund difficulties.
Experiences vary: some find items easy to assemble and comfortable, while others report difficult assembly, missing hardware, or fit and stain issues.
Product feedback is split: many praise finish, packaging and appearance, but a substantial share report broken items, missing parts or poor outdoor durability.
Most common complaint: inaccurate ship estimates, missing tracking updates and slow or limited support responses; a few reviews note prompt delivery or follow-up.
Overall impressions skew negative: repeated shipping and support problems dominate, though some customers report satisfactory products and resolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I was delighted to find this sofa! I've been looking for a new couch for months and kept coming back to this one. After reading the reviews, I decided to give it a try. It's exactly what I wanted and great quality for an excellent price.
I love the size and color of this sofa. It's classic, elegant, comfortable, and goes with any decor. It's no wonder it was so popular and had a 4.7-star rating (out of 5). And I'm a frugal shopper, so I really appreciate the value of this quality piece at its price point.
I hope it holds up well over time, but so far so good! The customer service was fantastic too. When there was an issue with my order, my problem was handled quickly, professionally, and courteously.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Burrow is a U.S.-based direct-to-consumer furniture company that sells modular sofas, sectionals, beds, media consoles and living-room pieces primarily through its website and partner apps. The brand is known for designs that emphasize simple home assembly and online ordering, including items advertised as "ready to ship."