Reviews Analyzed
21
We Collect & Analyze Reviews
Butter Cloth
Experiences & Reviews
Butter Cloth is a consumer apparel brand focused on shirts, polos and tees sold primarily online. The company provides product pages with sizing information, customer support channels and standard e-commerce policies such as returns and exchanges. Consumers searching reviews typically look for fit, fabric performance and service responsiveness.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
23d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe prompt, helpful customer support and problem resolution; a small number report slow or frustrating return interactions.
Share of mentions
Strong
22%
💰
Value for money
A minority of reviewers raise concerns about return costs and coupon issues, notably for international buyers, affecting perceived value.
Share of mentions
Weak
3%
⚡
User experience
Shoppers commonly report comfortable, breathable shirts and smooth order experiences; a few cite sizing or fit problems that harmed their experience.
Share of mentions
Strong
23%
🔧
Product quality
Most comments praise fabric feel, breathability and durability; several reviews point to fit inconsistencies or higher necklines on recent tees.
Share of mentions
Strong
18%
📞
Communication
Many reviewers note quick, direct responses (email or phone) from support and clear follow-up; isolated cases required multiple contacts.
Share of mentions
Strong
11%
⭐
Overall experience
Overall impressions skew positive: buyers report high satisfaction with products and support, though some experienced returns and sizing issues.
Share of mentions
Strong
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Excellent shirts, excellent service, excellent brand
"The shirts are some of the best feeling shirts I’ve ever owned. I had an issue come up and the customer service was fantastic. I was actually having t..."
Nick Glewicz
Trustpilot
Oct 01, 2025
Featured for: Detailed praise for support
I was excited to get a shirt for my…
"I was excited to get a shirt for my husband for Fathers Day. It arrived in time, it felt and looked great. However, even though I followed the size ch..."
LARRY
Trustpilot
Oct 01, 2025
Featured for: Return-costs and sizing complaint
Necklines on the new tees are a choker!!
"Have bought Butter tees for years. I am so disappointed with my latest purchases this month. The rat tee and basic tee’s necklines are really high and..."
Mrs Lynda Giann
Trustpilot
Oct 01, 2025
Featured for: Fit/design complaint about necklines
vip coupon code for 15% not working
"I was texted a vip coupon code for 15% off my next order. I wanted to order 5 total shirts, all brand new, none of them were discounted and the coupon..."
Brandon Gerhat
Trustpilot
Oct 01, 2025
Featured for: Coupon issue resolved by support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mrs Lynda Giann
trustpilot.com
Oct 01, 2025
Necklines on the new tees are a choker!!
Have bought Butter tees for years. I am so disappointed with my latest purchases this month. The rat tee and basic tee’s necklines are really high and...
L
LARRY
trustpilot.com
Oct 01, 2025
I was excited to get a shirt for my…
I was excited to get a shirt for my husband for Fathers Day. It arrived in time, it felt and looked great. However, even though I followed the size ch...
P
Pupoesq
trustpilot.com
Oct 01, 2025
Outstanding customer service
Outstanding customer service. Shop with confidence. As a first time shopper, I was impressed with the exc...
G
Ghazwan
trustpilot.com
Oct 01, 2025
Amazing staff
Amazing staff, great quality clothing. This is why I only buy my shirts from them. Despite o...
N
Nick Glewicz
trustpilot.com
Oct 01, 2025
Excellent shirts, excellent service, excellent brand
The shirts are some of the best feeling shirts I’ve ever owned. I had an issue come up and the customer service was fantastic. I was actually having t...
G
Glenn Tanzman
trustpilot.com
Oct 01, 2025
So very helpful
So very helpful! Wonderful prod...
B
B J
trustpilot.com
Oct 01, 2025
The team found me a button for my older…
The team found me a button for my older buttercloth shirt and effectively saved the shirt for...
D
Dani
trustpilot.com
Oct 01, 2025
Exceptional customer service
I had an issue that came up after placing my order, so I reached out to customer service, expecting a delayed response. I was pleasantly surprised whe...
T
Travis Hann
trustpilot.com
Oct 01, 2025
Amazing shirts, better customer service.
The shirts are exactly as advertised. Flexible, breathable, looks great and has zero wrinkles. I'm a big fan and hav...
B
Brenda
trustpilot.com
Oct 01, 2025
Fast, amazing customer service!
I accidently ordered wrong size shirt! E-mailed customer service to edit my order before it shipped. They responde...
B
Brian Harris
trustpilot.com
Oct 01, 2025
Great customer service had a problem…
Great customer service had a problem and ne...
A
Adam
trustpilot.com
Oct 01, 2025
Poor return policies for Canada. Shirts fit very small and tight
Buttercloth shirts are way too small compared to all my other dress shirts of same size. To return / exchange the shirt they make you use their shippe...
K
Kristen F.
trustpilot.com
Oct 01, 2025
The Buttercloth team responded quickly…
The Buttercloth team responded quickly and immediately helped to address my questio...
F
Fabrizio Santoro
trustpilot.com
Oct 01, 2025
Excellent service
Excellent service, item exactly...
F
Freddy
trustpilot.com
Oct 01, 2025
Extremely happy customer here
Not only do I absolutely love their product, but the team at Buttercloth is also amazing. They respond promptly, are extremely professional, and are i...
B
Brandon Gerhat
trustpilot.com
Oct 01, 2025
vip coupon code for 15% not working
I was texted a vip coupon code for 15% off my next order. I wanted to order 5 total shirts, all brand new, none of them were discounted and the coupon...
C
Cheryl Johnson
trustpilot.com
Oct 01, 2025
Excellent customer service
Excellent customer service. I wrote an email detailing a complicated return and reordering issue and they wrote ri...
W
William Ostdick
trustpilot.com
Oct 01, 2025
Fantastic product
Fantastic product, equally a...
G
Goose
trustpilot.com
Oct 01, 2025
Best shirts and customer service on the planet!
Hands down these are the most comfortable shirts on the planet. Get them while you can as supplies only last for what can be a short time on some of t...
R
Randy Eickhoff
trustpilot.com
Oct 01, 2025
Quality products and great service
Quality products and great service. I appreciate the follow-through...
Conclusion
Reviewers most often praise Butter Cloth for comfortable, breathable shirts and consistently responsive customer support, including direct callbacks and swift problem resolution. Repeated positives include fabric feel, low wrinkle behavior and staff willingness to make exceptions (exchanges or partial refunds). Recurring negatives focus on sizing inconsistencies and return costs for international customers, especially in Canada, plus isolated fit changes such as higher necklines on recent tees. If you prioritize customer service and fabric comfort, reviews indicate many satisfied buyers; if you are outside the U.S. or concerned about fit, verify measurements and return costs before purchasing.