Reviewers most often praise Butter Cloth for comfortable, breathable shirts and consistently responsive customer support, including direct callbacks and swift problem resolution. Repeated positives include fabric feel, low wrinkle behavior and staff willingness to make exceptions (exchanges or partial refunds). Recurring negatives focus on sizing inconsistencies and return costs for international customers, especially in Canada, plus isolated fit changes such as higher necklines on recent tees. If you prioritize customer service and fabric comfort, reviews indicate many satisfied buyers; if you are outside the U.S. or concerned about fit, verify measurements and return costs before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service called directly and resolved an issue, improving brand confidence.
“Class A experience from Holly and customer support.”
Shirt sizing didn't match size chart and returns were costly in Canada.
“The customer service was awful.”
New tees have excessively high, tight necklines causing discomfort.
“It feels like I’m being choked.”
Coupon code failed but support promptly offered a 15% refund.
“support offered to refund 15% of the order back to my card”
Most reviewers describe prompt, helpful customer support and problem resolution; a small number report slow or frustrating return interactions.
A minority of reviewers raise concerns about return costs and coupon issues, notably for international buyers, affecting perceived value.
Shoppers commonly report comfortable, breathable shirts and smooth order experiences; a few cite sizing or fit problems that harmed their experience.
Most comments praise fabric feel, breathability and durability; several reviews point to fit inconsistencies or higher necklines on recent tees.
Many reviewers note quick, direct responses (email or phone) from support and clear follow-up; isolated cases required multiple contacts.
Overall impressions skew positive: buyers report high satisfaction with products and support, though some experienced returns and sizing issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
New tees have excessively high, tight necklines causing discomfort.
“It feels like I’m being choked.”
Shirt sizing didn't match size chart and returns were costly in Canada.
“The customer service was awful.”
First-time shopper impressed by product quality and outstanding service.
“Outstanding customer service.”
Staff agreed to exchange a final-sale item and clothing quality impressed.
“Amazing staff, great quality clothing.”
Customer service called directly and resolved an issue, improving brand confidence.
“Class A experience from Holly and customer support.”
Helpful customer service and a wonderful product.
“So very helpful! Wonderful product and better customer service!”
Customer support found a replacement button and saved an older shirt.
“The team found me a button for my older buttercloth shirt”
Customer service responded immediately and resolved the issue empathetically.
“Genuine empathy, and resolved the issue on the spot.”
Shirts matched advertising: flexible, breathable, and wrinkle-free.
“The shirts are exactly as advertised.”
Customer service quickly corrected an order and shirts are high quality.
“They responded fast, and quickly fixed my mistake with no issues!”
Customer service expedited shipment to resolve a timing problem.
“they got it out for me ASAP”
Shirts run small and Canadian returns incur a $36 refund deduction.
“they will deduct $36 off my refund to return the shirt.”
Team responded quickly and provided above-and-beyond customer support.
“going above & beyond to help me.”
Item matched description and communication was good.
“Excellent service, item exactly as described. good communication”
Product loved and customer service was prompt, professional, and understanding.
“their exceptional customer service alone makes me want to purchase more from them.”
Coupon code failed but support promptly offered a 15% refund.
“support offered to refund 15% of the order back to my card”
Customer service resolved a complicated return and reordering issue promptly.
“resolved it in the next email.”
Product is fantastic and customer support is equally excellent.
“Fantastic product, equally as fantastic customer support!”
Shirts are extremely comfortable and customer service was very responsive.
“Hands down these are the most comfortable shirts on the planet.”
Company provides quality products and attentive customer service.
“Quality products and great service”
I love wearing polos during summer and spring, so I was searching for some nice ones. I bought three different kinds of polos from Butter Cloth. The first one I got was the white and blue striped one. I really like the style and fit of it, and it's perfect for dressing up or down. The quality is also great - it hasn't faded at all after a few washes. The fabric is also really breathable, so I can wear it during summer without being too hot. Overall, I can say Butter Cloth has great polo shirts and I won't hesitate to do business with them again! Their customer service is a plus, too.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Butter Cloth is a consumer apparel brand focused on shirts, polos and tees sold primarily online. The company provides product pages with sizing information, customer support channels and standard e-commerce policies such as returns and exchanges. Consumers searching reviews typically look for fit, fabric performance and service responsiveness.