Customers often praise Butter Cloth’s support for quick, caring replies and effective fixes. Many also call the shirts very comfortable, with fabric that holds up well. A smaller group reports fit issues, especially high or tight necklines and shirts that run small. A few customers outside the U.S. mention return fees and refund deductions when sending items back from Canada.
Examples from available reviews (Dec 2021 – Mar 2026).
Customer service called directly and resolved an issue, improving brand confidence.
“Class A experience from Holly and customer support.”
Shirts matched advertising: flexible, breathable, and wrinkle-free.
“The shirts are exactly as advertised.”
Shirt sizing didn't match size chart and returns were costly in Canada.
“The customer service was awful.”
New tees have excessively high, tight necklines causing discomfort.
“It feels like I’m being choked.”
Customer service gets steady praise for being fast and empathetic. Several reviews describe problems solved by phone, exchanges even on final-sale items, and staff catching and fixing order issues. A few isolated complaints about poor service stand out against the mostly positive feedback.
Some reviewers tie the value to durability and comfort, noting color that lasts and fabric that performs well over time. A small number mention smaller refunds because of return charges on Canadian orders. Those deductions lower perceived value for international shoppers.
Many reviewers say the shirts feel breathable, soft, and comfortable both when new and after washing. A minority report fit problems, including high or tight necklines and items running small. These issues point to sizing and neckline design rather than how the fabric feels.
Reviews frequently call the shirts high quality, wrinkle-resistant, and breathable. Some note polos that keep their color after washing and fabrics that stay flexible. There are no broad reports of material failures.
Most reviewers mention clear, quick communication from support, including phone calls and proactive shipping updates. A few describe poor communication and trouble with returns. Overall, the pattern is fast, solution-focused back-and-forth.
Overall feedback trends strongly positive on both product satisfaction and support. Negative comments concentrate on fit and how international returns are handled. These two themes contrast with otherwise high marks for quality and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
New tees have excessively high, tight necklines causing discomfort.
“It feels like I’m being choked.”
Shirt sizing didn't match size chart and returns were costly in Canada.
“The customer service was awful.”
First-time shopper impressed by product quality and outstanding service.
“Outstanding customer service.”
Staff agreed to exchange a final-sale item and clothing quality impressed.
“Amazing staff, great quality clothing.”
Customer service called directly and resolved an issue, improving brand confidence.
“Class A experience from Holly and customer support.”
Helpful customer service and a wonderful product.
“So very helpful! Wonderful product and better customer service!”
Customer support found a replacement button and saved an older shirt.
“The team found me a button for my older buttercloth shirt”
Customer service responded immediately and resolved the issue empathetically.
“Genuine empathy, and resolved the issue on the spot.”
Shirts matched advertising: flexible, breathable, and wrinkle-free.
“The shirts are exactly as advertised.”
Customer service quickly corrected an order and shirts are high quality.
“They responded fast, and quickly fixed my mistake with no issues!”
Customer service expedited shipment to resolve a timing problem.
“they got it out for me ASAP”
Shirts run small and Canadian returns incur a $36 refund deduction.
“they will deduct $36 off my refund to return the shirt.”
Team responded quickly and provided above-and-beyond customer support.
“going above & beyond to help me.”
Item matched description and communication was good.
“Excellent service, item exactly as described. good communication”
Product loved and customer service was prompt, professional, and understanding.
“their exceptional customer service alone makes me want to purchase more from them.”
Coupon code failed but support promptly offered a 15% refund.
“support offered to refund 15% of the order back to my card”
Customer service resolved a complicated return and reordering issue promptly.
“resolved it in the next email.”
Product is fantastic and customer support is equally excellent.
“Fantastic product, equally as fantastic customer support!”
Shirts are extremely comfortable and customer service was very responsive.
“Hands down these are the most comfortable shirts on the planet.”
Company provides quality products and attentive customer service.
“Quality products and great service”
I love wearing polos during summer and spring, so I was searching for some nice ones. I bought three different kinds of polos from Butter Cloth. The first one I got was the white and blue striped one. I really like the style and fit of it, and it's perfect for dressing up or down. The quality is also great - it hasn't faded at all after a few washes. The fabric is also really breathable, so I can wear it during summer without being too hot. Overall, I can say Butter Cloth has great polo shirts and I won't hesitate to do business with them again! Their customer service is a plus, too.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Butter Cloth designs and sells shirts, polos, and casual tops for men and women. The brand uses soft, breathable fabric blends aimed at everyday and travel wear. It sells mainly through its online store and a small number of retail partners. Support is usually available by email and phone for orders, exchanges, and product questions.