Many reviewers say they received the wrong lenses or frames, or items that arrived damaged or unclear. Several describe delivery problems or long order issues that never get resolved. A small number report a smooth exchange and attentive staff. Some also mention uncomfortable frame fit and abrupt shifts in progressive lenses.
Examples from available reviews (Nov 2021 – Feb 2026).
Charged shipping but glasses never arrived and customer service was unhelpful.
“It’s now been almost a month and have not received the glasses.”
Glasses have tiny usable reader section and company refused fixes.
“They refuse to replace the lenses”
Frames broke or loosened quickly and warranty covered only one pair.
“the arm cracked when I used the suggested method for tightening them”
Positive exchange process with helpful, attentive company staff.
“What a lovely exchange process and a delightful team!”
Many reviews describe missed deliveries, repeated shipments that were wrong or defective, and slow replies that did not fix the issue. One review highlights a fast, pleasant exchange, which stands out against the broader complaints. A few mention paying for shipping or struggling to get an acceptable replacement.
Customers describe store credits and refunds that felt too small after shipping and handling fees. One reviewer said the glasses were otherwise affordable but still ended up out of pocket because of their condition on arrival. Complaints about weak refund value show up repeatedly in low-rated reviews.
Several users say the progressive lenses jump in strength and leave the mid-range unusable. Multiple reviews also describe frames that fit tight and press on the temples, making them hard to wear. These fit and vision problems often appear alongside comments about lenses being unusable.
Reviews often mention scratched lenses, lenses that were not prescription, tinted lenses, and frames that crack or loosen quickly. One review describes receiving damaged items despite ordering the correct specifications. Some praise affordable, good-quality frames, but those comments tend to come from orders that arrived in good condition.
Some reviewers describe unwanted emails and spam and say communication was unhelpful during international shipping. Several mention weak tracking updates and little progress after reaching out. A smaller group reports clear, attentive replies from staff.
Reviews split between many low ratings tied to damaged or incorrect orders and a smaller number of high ratings that credit helpful staff. Many negative scores focus on defects and service problems that were not resolved. High ratings are less common and usually point to quick exchanges that fixed the issue.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Glasses have tiny usable reader section and company refused fixes.
“They refuse to replace the lenses”
Frames broke or loosened quickly and warranty covered only one pair.
“the arm cracked when I used the suggested method for tightening them”
Company allegedly bought email addresses and is sending spam.
“have begun scamming and spamming.”
Charged shipping but glasses never arrived and customer service was unhelpful.
“It’s now been almost a month and have not received the glasses.”
Received non-prescription, scratched glasses and unhelpful customer service.
“got delivered glasses with no prescription.”
Lenses have a strange tint and are unclear to read through.
“the lenses are awful.”
Multiple incorrect or damaged orders caused long delays and frustration.
“a wrong pair with the wrong prescription”
Positive exchange process with helpful, attentive company staff.
“What a lovely exchange process and a delightful team!”
Return credit was far less than purchase price and return shipping charged.
“I also only receive a return credit of $68.49.”
Progressive lenses have abrupt transitions and unusable mid-range vision.
“abrupt demarcation between strengths”
Frames were tight, uncomfortable, and unwearable with no returns.
“they were tight on my head, squeezing my temples and uncomfortable.”
Received defective and wrong items repeatedly; issue remained unresolved.
“received defective and wrong item for “three” times.”
International shipments never arrived and customer communication was unhelpful.
“Other than a label being created it does not mean it was received by USPS or the actual mailing date.”
At 50years, my mum could not read or see from a distance. It greatly affected her productivity at the workplace. We had to look for a solution and that’s how I found CADDIS EYE APPLIANCES. They produce several lines of glasses which allowed us to get the best for mum in terms of quality and price. Owing to the nature of her career she needed the glasses as soon as possible. The ordering process was efficient. The customer care team was also kind and handled the matter professionally. After a few days, we received the glasses though not in good condition. We had to start the returning process and pay a return fee which was very frustrating for mum.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Caddis is an online eyewear retailer selling prescription and non-prescription glasses. It offers single-vision and progressive lenses, with frame styles in plastic and metal. Customers order through the Caddis website, with shipping to domestic and some international addresses. Support typically runs through email and customer service forms for order questions and returns.