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We Collect & Analyze Reviews

Caddis
Experiences & Reviews

Caddis is an eyewear brand that sells prescription and non-prescription glasses and frames through online retail channels. Consumers searching reviews typically evaluate its reading glasses, progressive lenses, frame fit, shipping and return policies. Reviewers often focus on lens clarity, prescription accuracy, returns handling and customer support when assessing the company.

Overview & Key Metrics

Reviews Analyzed 10
Positive Sentiment 30%
Latest Review 12d
Overall Rating
2.3

Our Analysis

🎯

Service quality

Multiple reviewers report fulfillment and quality-control failures, citing wrong or damaged shipments, repeated corrections and slow or incomplete resolution from the company.

Share of mentions
16%
Weak
💰

Value for money

Several customers question pricing versus experience, noting return fees, reduced refund credits and perceived poor value for products costing over $100.

Share of mentions
11%
Weak
⚡

User experience

Ordering, fitting and wearing experiences are frequently negative: delayed deliveries, uncomfortable fit, disorienting progressive lenses and lengthy correction cycles are reported.

Share of mentions
22%
Weak
🔧

Product quality

Many reviews report lens issues (scratches, tint, incorrect prescription) and fit problems; some note that frames appear well made despite lens complaints.

Share of mentions
16%
Weak
📞

Communication

Multiple reviewers describe inconsistent or slow responses, boilerplate replies, missed callbacks and unresolved support exchanges during order or shipping problems.

Share of mentions
13%
Weak
⭐

Overall experience

Most reviewers describe negative overall outcomes driven by product defects, return friction and service delays; a small number report satisfactory exchanges.

Share of mentions
22%
Weak

View all 10 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 10 reviews

All Customer Reviews

Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: October 2025

I
Imran Abbasi
trustpilot.com Oct 01, 2025

Disappointment

I was really hopeful about these glasses, but what a disappointment. I ordered progressive readers, got delivered glasses with no prescription. Plus a...

A
Ailia Mira
trustpilot.com Oct 01, 2025

Awful lenses - hard to see through and not clear.

I ordered classic readers with clear lenses. The frames are beautiful but the lenses are awful. There is a weird tint to them and they are uncomfortab...

D
Dierdre Varness
trustpilot.com Oct 01, 2025

good product but not impressed getting there

I do like the finished product of the glasses. However, it took several bent pairs, a wrong pair with the wrong prescription, a right pair with tons o...

H
Heather Petropoulos
trustpilot.com Oct 01, 2025

What a lovely exchange process

What a lovely exchange process and a delightful team! I appreciate how above and beyond th...

W
Wendy River Mom
trustpilot.com Oct 01, 2025

Dissapointing Return Process

Good morning, I need to return one of the pairs of reading glasses I ordered as they fit too small – even though the Caddis website indicates they fit...

T
T Nelson
trustpilot.com Oct 01, 2025

The Progessive Readers are Terrible

I ordered two pairs of progressive readers with blue light filtering from Caddis. Both pairs were stylish and comfortable, but that's where the positi...

K
Kevin McCarty
trustpilot.com Oct 01, 2025

I was excited to try Caddis for the…

I was excited to try Caddis for the first time and ordered a pair of prescription glasses during the memorial day sale. Buyer beware. If you’re going...

T
Taka Nakagawa
trustpilot.com Oct 01, 2025

I’m done this company

I’m done this company. I received defective and wrong item for “three” times. Someh...

B
BOBK
trustpilot.com Oct 01, 2025

WHAT YOU ORDER YOU MAY NOT RECEIVE

I am not in the habit of posting negative reviews but I still haven't learned that after being xxxxxx over once, it's usually worse the second time. D...

W
William Steven
Collected.reviews Nov 09, 2021

glasses

At 50years, my mum could not read or see from a distance. It greatly affected her productivity at the workplace. We had to look for a solution and that’s how I found CADDIS EYE APPLIANCES. They produce several lines of glasses which allowed us to get the best for mum in terms of quality and price. Owing to the nature of her career she needed the glasses as soon as possible. The ordering process was efficient. The customer care team was also kind and handled the matter professionally. After a few days, we received the glasses though not in good condition. We had to start the returning process and pay a return fee which was very frustrating for mum.

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Conclusion

Reviews of Caddis show recurring issues around order fulfillment, lens quality and returns handling, with many customers reporting wrong or scratched lenses and multiple correction cycles. Several reviewers describe unclear or costly return policies and slow or unsatisfactory customer support responses. At the same time, some customers praise frame styling and a small number report a smooth exchange when support was helpful. If you consider buying, inspect delivered items immediately, keep documentation for support, and review return and refund terms before purchase. These review patterns may help set expectations about possible delays, extra costs, and the need to verify prescription accuracy on arrival.