Caddis
Experiences & Reviews
Caddis is an eyewear brand that sells prescription and non-prescription glasses and frames through online retail channels. Consumers searching reviews typically evaluate its reading glasses, progressive lenses, frame fit, shipping and return policies. Reviewers often focus on lens clarity, prescription accuracy, returns handling and customer support when assessing the company.
Overview & Key Metrics
Our Analysis
Service quality
Multiple reviewers report fulfillment and quality-control failures, citing wrong or damaged shipments, repeated corrections and slow or incomplete resolution from the company.
Value for money
Several customers question pricing versus experience, noting return fees, reduced refund credits and perceived poor value for products costing over $100.
User experience
Ordering, fitting and wearing experiences are frequently negative: delayed deliveries, uncomfortable fit, disorienting progressive lenses and lengthy correction cycles are reported.
Product quality
Many reviews report lens issues (scratches, tint, incorrect prescription) and fit problems; some note that frames appear well made despite lens complaints.
Communication
Multiple reviewers describe inconsistent or slow responses, boilerplate replies, missed callbacks and unresolved support exchanges during order or shipping problems.
Overall experience
Most reviewers describe negative overall outcomes driven by product defects, return friction and service delays; a small number report satisfactory exchanges.
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Featured Customer Experiences
Representative examples from 10 verified reviews (November 2021 โ October 2025).
Disappointment
"I was really hopeful about these glasses, but what a disappointment. I ordered progressive readers, got delivered glasses with no prescription. Plus a..."
What a lovely exchange process
"What a lovely exchange process and a delightful team! I appreciate how above and beyond th..."
Dissapointing Return Process
"Good morning, I need to return one of the pairs of reading glasses I ordered as they fit too small โ even though the Caddis website indicates they fit..."
Iโm done this company
"Iโm done this company. I received defective and wrong item for โthreeโ times. Someh..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (9) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Disappointment
I was really hopeful about these glasses, but what a disappointment. I ordered progressive readers, got delivered glasses with no prescription. Plus a...
Awful lenses - hard to see through and not clear.
I ordered classic readers with clear lenses. The frames are beautiful but the lenses are awful. There is a weird tint to them and they are uncomfortab...
good product but not impressed getting there
I do like the finished product of the glasses. However, it took several bent pairs, a wrong pair with the wrong prescription, a right pair with tons o...
What a lovely exchange process
What a lovely exchange process and a delightful team! I appreciate how above and beyond th...
Dissapointing Return Process
Good morning, I need to return one of the pairs of reading glasses I ordered as they fit too small โ even though the Caddis website indicates they fit...
The Progessive Readers are Terrible
I ordered two pairs of progressive readers with blue light filtering from Caddis. Both pairs were stylish and comfortable, but that's where the positi...
I was excited to try Caddis for theโฆ
I was excited to try Caddis for the first time and ordered a pair of prescription glasses during the memorial day sale. Buyer beware. If youโre going...
Iโm done this company
Iโm done this company. I received defective and wrong item for โthreeโ times. Someh...
WHAT YOU ORDER YOU MAY NOT RECEIVE
I am not in the habit of posting negative reviews but I still haven't learned that after being xxxxxx over once, it's usually worse the second time. D...
glasses
At 50years, my mum could not read or see from a distance. It greatly affected her productivity at the workplace. We had to look for a solution and thatโs how I found CADDIS EYE APPLIANCES. They produce several lines of glasses which allowed us to get the best for mum in terms of quality and price. Owing to the nature of her career she needed the glasses as soon as possible. The ordering process was efficient. The customer care team was also kind and handled the matter professionally. After a few days, we received the glasses though not in good condition. We had to start the returning process and pay a return fee which was very frustrating for mum.
Conclusion
Reviews of Caddis show recurring issues around order fulfillment, lens quality and returns handling, with many customers reporting wrong or scratched lenses and multiple correction cycles. Several reviewers describe unclear or costly return policies and slow or unsatisfactory customer support responses. At the same time, some customers praise frame styling and a small number report a smooth exchange when support was helpful. If you consider buying, inspect delivered items immediately, keep documentation for support, and review return and refund terms before purchase. These review patterns may help set expectations about possible delays, extra costs, and the need to verify prescription accuracy on arrival.