Review content shows a clear pattern of negative experiences focused on refunds, returns, product quality, and support responsiveness. Multiple customers describe being asked to return items internationally (China or Canada), offers of partial refunds (for example 30%), or difficulty obtaining refunds. A minority of reviews note acceptable products or successful refunds after contacting a working support address, and one older review praised fit and comfort. If you consider buying, verify contact details, check the returns address and costs, use payment methods with buyer protection, and compare independent reviews before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
Shoes fit well, are comfortable, high-quality, and versatile.
“They're super comfortable and very high quality.”
Found a working email and received a prompt full refund.
“processed the refund quickly and I was paid back in full”
Shoes smelled of glue and returns required customers to pay shipping.
“they won’t cover any return costs and they are outside the uk”
Reviewer alleges account theft and an unauthorized $699 charge occurred.
“stole our PayPal account password and charged $699 to our credit card.”
Many reviewers report failed or partial refunds and high international return costs; a small number describe a successful refund.
Multiple reviewers call the products cheaply made and not worth the price, saying they could buy similar items locally for less.
Customers report sizing and fit problems (narrow fit), misleading images, and occasional long delivery times affecting purchase satisfaction.
Most reviewers describe low materials and construction, strong glue smell, and flimsy packaging; one earlier reviewer praised fit and quality.
Many reviews describe non-working phone numbers, delayed or no responses from support, and confusion about the company’s apparent location.
The majority of reviews are negative, using terms like 'scam' and reporting non-delivery, disputed charges, or unsatisfactory returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: February 2026
Shoes were stiff, poor quality, and returns were not allowed.
“Horrible shoes and even worse customer service!!”
Shoes were stiff, poor quality, and returns were not allowed.
“Horrible shoes and even worse customer service!!”
Slippers had a very strong glue smell and were poor quality.
“the overpowering smell of glue”
Slippers had a very strong glue smell and were poor quality.
“the overpowering smell of glue”
Items didn't fit, phone number didn't work, refund unavailable.
“you cannot get your money back.”
Could not contact support and believes they were scammed out of money.
“The number they have is bulls*it.”
Shoes were cheaply made, unsafe, and misrepresented in pictures.
“Cheaply made unsafe shoes.”
Reviewer asserts the company is a scam.
“This is a scam”
Poor quality item and company refused to reimburse return shipping costs.
“they wont refund me the costs or go 50/50 at least.”
Never received order and company stopped responding to refund requests.
“I ordered $100 worth of shoes from this company and never received them.”
Company misrepresented origin and refused refund for flimsy slippers.
“won't refund me £40 for Slippers that are flimsy crap”
Reviewer reports very poor product quality and inadequate customer service.
“Absolute sh*te quality and customer service.”
Shoes smelled of glue and returns required customers to pay shipping.
“they won’t cover any return costs and they are outside the uk”
Quality likened to a cheap market stall and overpriced.
“Quality is at best that of a cheap market stall”
Found a working email and received a prompt full refund.
“processed the refund quickly and I was paid back in full”
Shoes were low quality and company offered only a 10% refund.
“they have offered me a 10% refund.”
Company misrepresents being US-based and sells low-quality products from China.
“It is a Chinese company masquerading as an American one.”
Delivery was delayed and the received item was a replica from China.
“it was not the original item I had ordered. Instead, it was a replica from China”
Company ships from China and returns require expensive international postage.
“you have to return to China or Canada, so it cost you a fortune.”
Shoes were extremely narrow and returns required costly shipping to Canada.
“the shoes being extremely narrow.”
Products were very cheap and flimsy and shipped from China.
“Very cheap and flimsy product, barely worth a quarter of the price.”
Company required return postage while offering only a small refund.
“I would be refunded only $15.00”
Return postage to Canada was expensive and refund was small.
“return postage is to Canada so upwards of £20 just for a pair of slippers.”
Reviewer alleges account theft and an unauthorized $699 charge occurred.
“stole our PayPal account password and charged $699 to our credit card.”
Returns were difficult and the product felt like a ripoff.
“return difficult at best to do.”
I was a little skeptical about ordering shoes online but these are great. I am a size 7 and ordered a 7.5 just to be safe and it was a good call. The fit is perfect. These shoes are even better looking in person. I get compliments on them every time I wear them. They're super comfortable and very high quality. They're not just for walking or running either. They go with a lot of different styles of clothing. I couldn't be happier with this purchase! I would definitely recommend these shoes and this site to my friends and family. I will be ordering more in the future. Thank you for the great product.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Calceus presents itself as an online footwear retailer selling shoes and slippers via an e-commerce website. Consumers researching the brand typically look for product photos, sizing guidance, contact details, and the company’s returns and refund terms. When evaluating Calceus, check independent review platforms, confirm payment protections, and verify contact and returns policies before purchase.