Many reviews describe flimsy construction, a strong glue smell, and products that don’t match the online photos. Customers often say refunds were refused, return shipping abroad was too expensive, or support never replied. A few reviewers mention a quick full refund or say the shoes are comfortable and well made. Overall, feedback is sharply split between frequent complaints about service and quality and a handful of positive experiences.
Examples from available reviews (Nov 2021 – Mar 2026).
Slippers had a very strong glue smell and were poor quality.
“the overpowering smell of glue”
Never received order and company stopped responding to refund requests.
“I ordered $100 worth of shoes from this company and never received them.”
Found a working email and received a prompt full refund.
“processed the refund quickly and I was paid back in full”
Shoes fit well, are comfortable, high-quality, and versatile.
“They're super comfortable and very high quality.”
Many reviewers say refunds were denied, return postage wasn’t covered, and contact options didn’t work. Several describe orders that never arrived, followed by the company stopping replies. One isolated complaint alleges unauthorized charges on a customer account.
Multiple reviewers call the products overpriced for the build and materials, likening them to market-stall quality. Some say they were offered only small partial refunds or were told to pay expensive return shipping themselves. One review goes against this trend, describing the product as high quality and comfortable.
Fit issues come up often, including shoes that feel extremely narrow or stiff. Several reviewers say items arrived with a glue smell or felt flimsy compared with the photos. A few use strong language and describe the experience as a scam or misrepresentation.
Many reviews mention weak construction, strong chemical or glue smells, and cheap-feeling materials. Multiple customers say they received replica items or goods shipped from manufacturing locations outside the advertised origin. One reviewer separately praises comfortable, high-quality shoes.
Several reviewers report phone numbers that don’t work and support that doesn’t respond. One review describes finding a working email and getting a prompt full refund, which stands out as an exception. Multiple reports also mention delivery delays and unclear origin details.
Most reviews are low-rated and focus on quality problems and refund issues. A small number describe good outcomes, highlighting the gap between frequent negative experiences and isolated positive ones. Many customers express ongoing frustration with returns and unmet product expectations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: March 2026
Shoes were stiff, poor quality, and returns were not allowed.
“Horrible shoes and even worse customer service!!”
Shoes were stiff, poor quality, and returns were not allowed.
“Horrible shoes and even worse customer service!!”
Slippers had a very strong glue smell and were poor quality.
“the overpowering smell of glue”
Slippers had a very strong glue smell and were poor quality.
“the overpowering smell of glue”
Items didn't fit, phone number didn't work, refund unavailable.
“you cannot get your money back.”
Could not contact support and believes they were scammed out of money.
“The number they have is bulls*it.”
Shoes were cheaply made, unsafe, and misrepresented in pictures.
“Cheaply made unsafe shoes.”
Reviewer asserts the company is a scam.
“This is a scam”
Poor quality item and company refused to reimburse return shipping costs.
“they wont refund me the costs or go 50/50 at least.”
Never received order and company stopped responding to refund requests.
“I ordered $100 worth of shoes from this company and never received them.”
Company misrepresented origin and refused refund for flimsy slippers.
“won't refund me £40 for Slippers that are flimsy crap”
Reviewer reports very poor product quality and inadequate customer service.
“Absolute sh*te quality and customer service.”
Shoes smelled of glue and returns required customers to pay shipping.
“they won’t cover any return costs and they are outside the uk”
Quality likened to a cheap market stall and overpriced.
“Quality is at best that of a cheap market stall”
Found a working email and received a prompt full refund.
“processed the refund quickly and I was paid back in full”
Shoes were low quality and company offered only a 10% refund.
“they have offered me a 10% refund.”
Company misrepresents being US-based and sells low-quality products from China.
“It is a Chinese company masquerading as an American one.”
Delivery was delayed and the received item was a replica from China.
“it was not the original item I had ordered. Instead, it was a replica from China”
Company ships from China and returns require expensive international postage.
“you have to return to China or Canada, so it cost you a fortune.”
Shoes were extremely narrow and returns required costly shipping to Canada.
“the shoes being extremely narrow.”
Products were very cheap and flimsy and shipped from China.
“Very cheap and flimsy product, barely worth a quarter of the price.”
Company required return postage while offering only a small refund.
“I would be refunded only $15.00”
Return postage to Canada was expensive and refund was small.
“return postage is to Canada so upwards of £20 just for a pair of slippers.”
Reviewer alleges account theft and an unauthorized $699 charge occurred.
“stole our PayPal account password and charged $699 to our credit card.”
Returns were difficult and the product felt like a ripoff.
“return difficult at best to do.”
I was a little skeptical about ordering shoes online but these are great. I am a size 7 and ordered a 7.5 just to be safe and it was a good call. The fit is perfect. These shoes are even better looking in person. I get compliments on them every time I wear them. They're super comfortable and very high quality. They're not just for walking or running either. They go with a lot of different styles of clothing. I couldn't be happier with this purchase! I would definitely recommend these shoes and this site to my friends and family. I will be ordering more in the future. Thank you for the great product.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Calceus sells shoes and slippers online. Its website shows product photos, sizes, and prices, then ships orders to customers. Shoppers place orders online and pay through standard checkout methods. Support is offered by email and phone for order and return questions.