This dataset contains a single detailed review that flags issues with refunds, communication and a defective cooler despite prompt delivery. Prospective buyers should check Calcutta Outdoors’ published return, refund and warranty policies and keep shipment and correspondence documentation. If post‑purchase support is a priority, consider confirming customer‑service response times or purchasing from a retailer with a clear return process. The review suggests verifying product condition on arrival and acting quickly if a defect is found.
Examples from available reviews (Feb 2026).
Returned a defective cooler; refund promised in 7-10 days was delayed.
“I am still waiting to be fully refunded despite claiming to refund in 7-10 days”
The single review criticizes customer service for stalling on a promised refund, calling the support approach archaic and leaving a returned item unresolved.
Reviewer notes attractive pricing but concludes the potential savings do not justify the hassle when post‑purchase issues arise, lowering perceived value.
No specific comments on website, app, or purchase flow were provided in the available review, so user interface experience is not assessable.
The reviewer received a defective cooler and returned it, indicating at least one instance of product quality issues in this sample.
Review describes multiple email exchanges and promises unmet within stated timelines, portraying communication as slow and ineffective for resolution.
Overall recommendation is negative: despite quick delivery, the unresolved refund and defective item led the reviewer to advise against purchasing.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
This company actually deserves zero for their deliberate stalling when it comes to providing a refund. They seem to manage a fast delivery but, it appears they have an aged attitude to customer service and adhering to their promises. I returned the defective cooler I received but After several back and forward emails I am still waiting to be fully refunded despite claiming to refund in 7-10 days; the refund has fallen outside of that.
I am sure Calcutta Outdoors thinks they are entitled to treat people however they wish but that kind of archaic attitude to customers will eventually leave them with none so I would urge anyone thinking of buying from them to reconsider and purchase elsewhere, no matter how appealing the price seems. It's just not worth the hassle if you have an issue to deal with.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Calcutta Outdoors (Calcutta) is an American outdoor brand and retailer focused on fishing and outdoor lifestyle gear, including apparel, headwear, coolers and accessories. The company distributes products through its website and authorized dealers, targeting anglers and outdoor enthusiasts. Consumers searching reviews typically look for product durability, customer service experiences, returns and warranty handling.