One reviewer said their refund was delayed after returning a defective cooler. That same person still gave a high numeric rating. With no other reviews, it’s unclear if the problem happens often. The feedback includes just this one specific complaint about the product and service.
Examples from available reviews (Mar 2026).
Returned a defective cooler; refund promised in 7-10 days was delayed.
“I am still waiting to be fully refunded despite claiming to refund in 7-10 days”
The only service concern involves refund timing. The reviewer said a refund promised in 7–10 days did not arrive within that window. Since this comes from one review, it can’t be confirmed as a common issue.
The review does not mention price or value. It includes no comments on discounts, price fairness, or comparisons to other options. As a result, this area is not covered.
The return process for a defective cooler caused problems. The reviewer waited past the promised refund timeframe, yet still left a positive rating. Only one review describes the post-purchase experience.
The sample includes one product complaint: a defective cooler. The reviewer returned it rather than describing minor wear or personal preference. With only this single mention, broader reliability can’t be judged.
The company told the customer to expect a refund in 7–10 days. The customer said the refund took longer than that. This mismatch appears once, with no other reviews to back it up.
Despite the refund delay, the reviewer gave a relatively high rating. With only one review, overall satisfaction can’t be generalized. That lone review pairs a product defect with a positive numeric score.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: March 2026
This company actually deserves zero for their deliberate stalling when it comes to providing a refund. They seem to manage a fast delivery but, it appears they have an aged attitude to customer service and adhering to their promises. I returned the defective cooler I received but After several back and forward emails I am still waiting to be fully refunded despite claiming to refund in 7-10 days; the refund has fallen outside of that.
I am sure Calcutta Outdoors thinks they are entitled to treat people however they wish but that kind of archaic attitude to customers will eventually leave them with none so I would urge anyone thinking of buying from them to reconsider and purchase elsewhere, no matter how appealing the price seems. It's just not worth the hassle if you have an issue to deal with.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Calcutta Outdoors sells outdoor apparel and gear focused on fishing and coastal use. Its lineup includes performance shirts, hats, outerwear, and hard goods like coolers and accessories. The company sells through its online store and also through third-party retailers and dealers. Product pages include details on materials, features, and sizing guides to help shoppers choose.