Reviews Analyzed
1
We Collect & Analyze Reviews
Calcutta Outdoors
Experiences & Reviews
Calcutta Outdoors (Calcutta) is an American outdoor brand and retailer focused on fishing and outdoor lifestyle gear, including apparel, headwear, coolers and accessories. The company distributes products through its website and authorized dealers, targeting anglers and outdoor enthusiasts. Consumers searching reviews typically look for product durability, customer service experiences, returns and warranty handling.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1425d
Overall Rating
4.5
Our Analysis
🎯
Service quality
The single review criticizes customer service for stalling on a promised refund, calling the support approach archaic and leaving a returned item unresolved.
Share of mentions
Weak
20%
💰
Value for money
Reviewer notes attractive pricing but concludes the potential savings do not justify the hassle when post‑purchase issues arise, lowering perceived value.
Share of mentions
Weak
20%
⚡
User experience
No specific comments on website, app, or purchase flow were provided in the available review, so user interface experience is not assessable.
Share of mentions
Mixed
0%
🔧
Product quality
The reviewer received a defective cooler and returned it, indicating at least one instance of product quality issues in this sample.
Share of mentions
Weak
20%
📞
Communication
Review describes multiple email exchanges and promises unmet within stated timelines, portraying communication as slow and ineffective for resolution.
Share of mentions
Weak
20%
⭐
Overall experience
Overall recommendation is negative: despite quick delivery, the unresolved refund and defective item led the reviewer to advise against purchasing.
Share of mentions
Weak
20%
Our Independent Methodology
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Data Collection
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Renogade Cooler
"This company actually deserves zero for their deliberate stalling when it comes to providing a refund. They seem to manage a fast delivery but, it appears they have an aged attitude to customer service and adhering to their promises. I returned the defective cooler I received but After several back and forward emails I am still waiting to be fully refunded despite claiming to refund in 7-10 days; the refund has fallen outside of that.
I am sure Calcutta Outdoors thinks they are entitled to treat people however they wish but that kind of archaic attitude to customers will eventually leave them with none so I would urge anyone thinking of buying from them to reconsider and purchase elsewhere, no matter how appealing the price seems. It's just not worth the hassle if you have an issue to deal with.
"
Nicolas B.
Collected.reviews
Nov 21, 2021
Featured for: Reviewer advises against purchasing
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
N
Nicolas B.
Collected.reviews
Nov 21, 2021
Renogade Cooler
This company actually deserves zero for their deliberate stalling when it comes to providing a refund. They seem to manage a fast delivery but, it appears they have an aged attitude to customer service and adhering to their promises. I returned the defective cooler I received but After several back and forward emails I am still waiting to be fully refunded despite claiming to refund in 7-10 days; the refund has fallen outside of that.
I am sure Calcutta Outdoors thinks they are entitled to treat people however they wish but that kind of archaic attitude to customers will eventually leave them with none so I would urge anyone thinking of buying from them to reconsider and purchase elsewhere, no matter how appealing the price seems. It's just not worth the hassle if you have an issue to deal with.
Conclusion
This dataset contains a single detailed review that flags issues with refunds, communication and a defective cooler despite prompt delivery. Prospective buyers should check Calcutta Outdoors’ published return, refund and warranty policies and keep shipment and correspondence documentation. If post‑purchase support is a priority, consider confirming customer‑service response times or purchasing from a retailer with a clear return process. The review suggests verifying product condition on arrival and acting quickly if a defect is found.