Reviews Analyzed
3
We Collect & Analyze Reviews
Caldera + Lab
Experiences & Reviews
Caldera + Lab is a skincare brand selling face cleansers, moisturizers, serums and other topical skincare items primarily through direct-to-consumer channels. The brand is positioned around clean-ingredient formulations and online retail, so consumers often research product efficacy, return policies and customer service before purchasing.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
12d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Service issues reported around payment and order handling: reviewers describe declined-card confusion and returns friction, though product fulfillment completed in one case.
Share of mentions
Mixed
14%
💰
Value for money
Few comments on value; one reviewer felt products fell short of influencer claims and sought a refund, reporting an unsatisfactory returns response.
Share of mentions
Mixed
7%
⚡
User experience
User experiences vary: one buyer was frustrated by checkout/contact issues, one reported poor results, and another reported strong results after a month.
Share of mentions
Mixed
22%
🔧
Product quality
Product performance split: two reviewers praised results and timely delivery, while one reviewer said products did not meet expectations compared to claims.
Share of mentions
Mixed
22%
📞
Communication
Communication was a clear pain point: reviewers reported delayed or no responses about declined transactions and unhelpful replies during returns.
Share of mentions
Weak
14%
⭐
Overall experience
Overall impressions are mixed: some customers report noticeable benefits, others cite frustrating customer service or returns that sour the experience.
Share of mentions
Mixed
21%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (December 2021 – October 2025).
The Clean Slate BALANCING CLEANSER
"I really like the clean slate and I would like to buy it again, but I'm not sure if I should use Caldera + Lab again because of the trouble I had with my credit card. After I placed my order I received an email from the company saying that my card had been declined. I called my credit card company and they asked me to contact the merchant. I emailed the merchant and gave them the information that I had been given by my credit card company and asked for clarification, but after several days, there was no response. The transaction was never completed. I had to cancel the whole order so that I could reorder using my PayPal. It was a frustrating experience but I’m glad the product is great and it arrived on time.
"
Willa Newman
Collected.reviews
Dec 09, 2021
Featured for: positive product, checkout issue
Products are no where as good as the…
"Products are no where as good as the influencers are stating, asked for my money back and they returned back asking me questions about what I am looki..."
Jason Konten
Trustpilot
Oct 01, 2025
Featured for: detailed returns and communication failure
I have been using all the products for…
"I have been using all the products for a month..."
Guy Squillante
Trustpilot
Oct 01, 2025
Featured for: strong positive product result
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jason Konten
trustpilot.com
Oct 01, 2025
Products are no where as good as the…
Products are no where as good as the influencers are stating, asked for my money back and they returned back asking me questions about what I am looki...
G
Guy Squillante
trustpilot.com
Oct 01, 2025
I have been using all the products for…
I have been using all the products for a month...
W
Willa Newman
Collected.reviews
Dec 09, 2021
The Clean Slate BALANCING CLEANSER
I really like the clean slate and I would like to buy it again, but I'm not sure if I should use Caldera + Lab again because of the trouble I had with my credit card. After I placed my order I received an email from the company saying that my card had been declined. I called my credit card company and they asked me to contact the merchant. I emailed the merchant and gave them the information that I had been given by my credit card company and asked for clarification, but after several days, there was no response. The transaction was never completed. I had to cancel the whole order so that I could reorder using my PayPal. It was a frustrating experience but I’m glad the product is great and it arrived on time.
Conclusion
Reviews show a clear split: product efficacy is praised by some users who report noticeable improvements, while others say the products didn’t meet expectations. Multiple reviewers raised problems with payment handling, returns and slow or unhelpful replies from support. If you research Caldera + Lab, check the latest return policy and payment options before ordering and consider sampling a single product first. For consumers prioritizing customer service clarity, these reviews suggest contacting support with payment or returns questions before purchase.