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We Collect & Analyze Reviews

Caldera + Lab
Experiences & Reviews

Caldera + Lab is a skincare brand selling face cleansers, moisturizers, serums and other topical skincare items primarily through direct-to-consumer channels. The brand is positioned around clean-ingredient formulations and online retail, so consumers often research product efficacy, return policies and customer service before purchasing.

Overview & Key Metrics

Reviews Analyzed 3
Positive Sentiment 67%
Latest Review 12d
Overall Rating
3.5

Our Analysis

๐ŸŽฏ

Service quality

Service issues reported around payment and order handling: reviewers describe declined-card confusion and returns friction, though product fulfillment completed in one case.

Share of mentions
14%
Mixed
๐Ÿ’ฐ

Value for money

Few comments on value; one reviewer felt products fell short of influencer claims and sought a refund, reporting an unsatisfactory returns response.

Share of mentions
7%
Mixed
โšก

User experience

User experiences vary: one buyer was frustrated by checkout/contact issues, one reported poor results, and another reported strong results after a month.

Share of mentions
22%
Mixed
๐Ÿ”ง

Product quality

Product performance split: two reviewers praised results and timely delivery, while one reviewer said products did not meet expectations compared to claims.

Share of mentions
22%
Mixed
๐Ÿ“ž

Communication

Communication was a clear pain point: reviewers reported delayed or no responses about declined transactions and unhelpful replies during returns.

Share of mentions
14%
Weak
โญ

Overall experience

Overall impressions are mixed: some customers report noticeable benefits, others cite frustrating customer service or returns that sour the experience.

Share of mentions
21%
Mixed

Our Independent Methodology

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 3 reviews

All Customer Reviews

Sources: Trustpilot (2) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

J
Jason Konten
trustpilot.com Oct 01, 2025

Products are no where as good as theโ€ฆ

Products are no where as good as the influencers are stating, asked for my money back and they returned back asking me questions about what I am looki...

G
Guy Squillante
trustpilot.com Oct 01, 2025

I have been using all the products forโ€ฆ

I have been using all the products for a month...

W
Willa Newman
Collected.reviews Dec 09, 2021

The Clean Slate BALANCING CLEANSER

I really like the clean slate and I would like to buy it again, but I'm not sure if I should use Caldera + Lab again because of the trouble I had with my credit card. After I placed my order I received an email from the company saying that my card had been declined. I called my credit card company and they asked me to contact the merchant. I emailed the merchant and gave them the information that I had been given by my credit card company and asked for clarification, but after several days, there was no response. The transaction was never completed. I had to cancel the whole order so that I could reorder using my PayPal. It was a frustrating experience but Iโ€™m glad the product is great and it arrived on time.

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Conclusion

Reviews show a clear split: product efficacy is praised by some users who report noticeable improvements, while others say the products didnโ€™t meet expectations. Multiple reviewers raised problems with payment handling, returns and slow or unhelpful replies from support. If you research Caldera + Lab, check the latest return policy and payment options before ordering and consider sampling a single product first. For consumers prioritizing customer service clarity, these reviews suggest contacting support with payment or returns questions before purchase.