Reviews Analyzed
21
We Collect & Analyze Reviews
Canada Pet Care
Experiences & Reviews
Canada Pet Care is an online pet products and medication retailer that markets flea/tick treatments, collars and other pet care items. Consumers researching this vendor should check prescription requirements, shipping and return policies, and verify product authenticity and credentials before ordering.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
25d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Many reviewers report inconsistent service: order holds, unresponsiveness, and refunds problems alongside a smaller set of longtime satisfied customers.
Share of mentions
Weak
18%
💰
Value for money
Several reviewers specifically cite low prices and competitive offers; a number of repeat customers report consistent savings.
Share of mentions
Strong
8%
⚡
User experience
Frequent complaints focus on shipping delays, tracking failures and transaction problems; a minority of customers report timely delivery.
Share of mentions
Weak
18%
🔧
Product quality
Multiple reports allege counterfeit or ineffective items (notably Seresto collars) and at least one reviewer described a serious adverse outcome.
Share of mentions
Weak
11%
📞
Communication
Many customers report poor or slow responses, confusing business details, refund difficulties and requests for sensitive documents; a few note helpful staff.
Share of mentions
Weak
15%
⭐
Overall experience
The review set is polarized: a group of repeat buyers praises price and reliability, but a larger number report delivery, authenticity and trust issues.
Share of mentions
Weak
29%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2021 – October 2025).
Pet Meds
"I have used the Canada Pet Care company severally to cater to all my pet needs and to keep them healthy. Since I started purchasing here, I never had any issues with them. The prices are friendly and super competitive, the service is excellent, and products are delivered on time. My experience is always a positive one, and I never had a problem getting what I ordered. I appreciate how the salespeople clarify any question regarding a product before placing an order. They also give you updates on arrival often. I have recommended them to many people and I always tell all my friends and family about them. "
Rachel Hooper
Collected.reviews
Oct 31, 2021
Featured for: Positive service, price, delivery
FAKE SERESTO COLLARS!
"I purchased quite a few seresto collars from Canada pet care. The collars should last for 8 months. It has been 5ish months and already they aren't wo..."
Brandy McDonald
External Source
Apr 26, 2025
Featured for: Detailed counterfeit and tracking complaint
Buyer beware
"While I understand that many have had “great success” with this company I have not. After reading so many positive reviews I decided to give the compa..."
Kristina St Clair
External Source
May 28, 2025
Featured for: Serious safety adverse event
phishing extortion scam
"This company is a phishing extortion scheme. If you order above a certain payment amount they hold your..."
Erika
External Source
Aug 20, 2025
Featured for: Allegation of phishing extortion
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
Pet Lovers
External Source
Sep 26, 2025
BUYER BEWARE
BUYER BEWARE! This site is a scam, they won't send out your order (confirmed as paid in full) and refund your p...
M
Mayrene Link
External Source
Sep 08, 2025
Ordered in plenty of time
Ordered in plenty of time, never received was send back to se...
T
Turn Towards The Horizon
External Source
Sep 08, 2025
Terrible
Terrible, web page says 10-15 deliveries. Hell, it’s been in customs for 10 days already. Ordered...
E
Erika
External Source
Aug 20, 2025
phishing extortion scam
This company is a phishing extortion scheme. If you order above a certain payment amount they hold your...
H
Huck Dunn
External Source
Jun 26, 2025
I have been getting dogs Nexgard here…
I have been getting dogs Nexgard here for several years and have never had a pr...
K
Kristina St Clair
External Source
May 28, 2025
Buyer beware
While I understand that many have had “great success” with this company I have not. After reading so many positive reviews I decided to give the compa...
E
Eve
External Source
May 15, 2025
Great trusted company
Have used them for a few years for flea and tick control for my dog, even took a package to my vet to look at with f...
t
twheavenz
External Source
May 03, 2025
FAKE PRODUCTS. DO NOT BUY.
I bought two Seresto flea collars off of this website, both ended up being counterfeit. The product came from Curacao, and I called an Elanco agent wh...
B
Brandy McDonald
External Source
Apr 26, 2025
FAKE SERESTO COLLARS!
I purchased quite a few seresto collars from Canada pet care. The collars should last for 8 months. It has been 5ish months and already they aren't wo...
G
Gayle ONeal
External Source
Apr 11, 2025
Seresto Collars
I ordered 3 Seresto Collars for large dogs. They arrived in a timely manner. Unfortunately, all 3 Seresto Collars...
W
Warren
External Source
Apr 03, 2025
Canadapetcare.com, BUYER BEWARE!
Canadapetcare.com appears to me to be a highly suspect business. I was looking for a picture of Bernie Madoff on their website, as their Ambassador, b...
M
Marianne Laski
External Source
Mar 27, 2025
Very sketchy
I tried placing an order 5 times and kept getting messages transaction failed. I tried calling just as many times and got no answer. Then a failed ord...
G
GeeMah
External Source
Mar 25, 2025
For several years I have ordered from…
For several years I have ordered from CanadaVet but placed an order with CanadaPetCare by accident. As soon as I placed the order, I received a pop up...
J
Jacob Murphy
External Source
Feb 27, 2025
Been using them for years
Been using them for years! Always reliable a...
C
Cynthia Hopper
External Source
Feb 06, 2025
I don't even bother shopping around for…
I don't even bother shopping around for my fur babies' meds anymore. I just go t...
M
Mickie Mickie
External Source
Jan 31, 2025
Is this company even in business?
Is this company...
A
AGO
External Source
Jan 25, 2025
Canadapetcare is a trusted online…
Canadapetcare is a trusted online store!!...
L
Lasina Carroll
External Source
Jan 23, 2025
Affordable Products for My Pet Baby
My pet baby products came, they were affordable and they came just in time. They have a faithful customer. I wil...
L
LUIS
External Source
Jan 21, 2025
Best Product to keep our Pets safe and…
Best Product to keep ou...
L
Lindsey Smith
External Source
Jan 21, 2025
I placed an order on 12/28 as of 1/20…
I placed an order on 12/28 as of 1/20 still have not received. The name made me believe i was getting medication from Canada. My tracking was not upda...
Conclusion
The reviews are mixed and polarized. Several long-term customers praise low prices and timely delivery for items such as NexGard, but a substantial portion of recent reviews allege counterfeit Seresto collars, shipping or tracking failures, and problematic refund or verification practices. Multiple reviewers also raised security and communication concerns, including requests for sensitive documents and slow or absent responses. If you consider purchasing, verify prescription and shipping terms, confirm tracking and return policies, consult your veterinarian about product authenticity, and use payment methods with buyer protection.