Customer feedback splits in two. Longtime buyers cite fast shipping, low prices, and medications that work. Others report counterfeit or near-expired items and say orders failed or shipments were held back. Several customers also mention unusual verification requests and unexpected foreign charges.
Examples from available reviews (Oct 2021 – Feb 2026).
Longtime customer reports excellent service and timely deliveries.
“Always get what I ordered in a timely manner”
Received Bravecto promptly, well packaged, and effective against fleas.
“Five stars for Bravecto! FLEAS GONE”
Received counterfeit Seresto collars and faced poor refund policy.
“both ended up being counterfeit”
Multiple failed orders, poor phone response, and suspicious verification requests.
“requested I submit a photo of my debit card.”
Longtime customers describe on-time delivery and reliable fulfillment. Other reviews mention shipments that failed, orders returned, or delays tied to customs. A few people say a transaction looked failed even though money was taken.
Many reviewers point to low prices and keep coming back for the savings. Some customers report sudden price jumps and say a newer discount wasn’t honored. Most positive price remarks come from repeat buyers.
Repeat customers say ordering is straightforward and receipts arrive on time. Several reviewers describe confusing tracking and packages sent back to the sender. A small group wondered if the site was still operating after repeated order failures.
Multiple reviews claim counterfeit products, items that failed early, and shipments that were near-expired or expired. Others say the medications worked and they used them for years without issues. Reports of serious harm to pets show up in a few isolated but intense complaints.
Several reviewers mention unanswered calls and refunds that arrived late or only in part. Multiple complaints describe requests for ID and card photos, plus unexpected foreign billing that raised trust concerns. In a few cases, customers received refunds after reporting counterfeit items.
Feedback splits between high-rated repeat buyers and low-rated complaint experiences. Negative reviews often focus on trust, especially product authenticity and payment verification. Positive reviews center on pricing and dependable delivery.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Products are knockoffs and ship from China, not Canada.
“These are 100% knockoff products.”
Products are knockoffs and ship from China, not Canada.
“These are 100% knockoff products.”
Received mislabelled or near-expired products and poor resolution from seller.
“The products are close to expiration or even expired”
Received mislabelled or near-expired products and poor resolution from seller.
“The products are close to expiration or even expired”
Longtime customer reports excellent service and timely deliveries.
“Always get what I ordered in a timely manner”
Longtime customer reports excellent service and timely deliveries.
“Always get what I ordered in a timely manner”
Company changed prices and refused to honor a recent lower discount.
“THEY WILL NOT GIVE YOU THE UPDATED DISCOUNT!!!”
Company changed prices and refused to honor a recent lower discount.
“THEY WILL NOT GIVE YOU THE UPDATED DISCOUNT!!!”
Received Bravecto promptly, well packaged, and effective against fleas.
“Five stars for Bravecto! FLEAS GONE”
Received Bravecto promptly, well packaged, and effective against fleas.
“Five stars for Bravecto! FLEAS GONE”
Site didn't ship the order and issued a partial refund.
“they won't send out your order”
Order was returned and did not arrive; not suitable for RX.
“never received was send back to sender”
Order delayed in customs and not delivered after two weeks.
“it’s been in customs for 10 days already.”
Company demanded ID and card information and withheld shipments.
“This company is a phishing extortion scheme.”
Has reliably received Nexgard with good prices and timely delivery.
“The product works and prices are good.”
Believes medication from company harmed her dog seriously.
“now my dog is likely going to be euthanized.”
Used for years; vet approved products and no problems.
“Have never had a problem with them or fleas.”
Received counterfeit Seresto collars and faced poor refund policy.
“both ended up being counterfeit”
Received counterfeit Seresto collars that failed early and tracked from Curaco.
“the ones from Canada pet supply are clearly fake!”
Three Seresto collars were counterfeit though refunded by customer service.
“all 3 Seresto Collars were counterfeit!”
Order raised trust concerns due to overseas charges and poor communication.
“I cancelled our order, and shut down my credit card.”
Multiple failed orders, poor phone response, and suspicious verification requests.
“requested I submit a photo of my debit card.”
Order showed transaction failed but funds were taken and no email received.
“the funds came out of my banking account.”
Longtime customer finds them reliable with great prices.
“Always reliable and the best prices around!”
Buys meds there because they offer the best deal consistently.
“I know I'm getting the best deal out there!”
Reviewer questions whether the company is still operating.
“Is this company even in business?”
Reviewer considers the store trusted and offering good prices.
“Canadapetcare is a trusted online store!!”
Products were affordable and delivered on time; satisfied repeat buyer.
“they were affordable and they came just in time.”
Believes product keeps pets safe and healthy.
“Best Product to keep our Pets safe and healthy”
Order delayed with confusing tracking showing France and no explanation.
“it stated it was in France?!?! Why??”
I have used the Canada Pet Care company severally to cater to all my pet needs and to keep them healthy. Since I started purchasing here, I never had any issues with them. The prices are friendly and super competitive, the service is excellent, and products are delivered on time. My experience is always a positive one, and I never had a problem getting what I ordered. I appreciate how the salespeople clarify any question regarding a product before placing an order. They also give you updates on arrival often. I have recommended them to many people and I always tell all my friends and family about them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Canada Pet Care runs an online store selling pet medications and pet care supplies. The site shows product information, prices, and shipping choices. Customers can place orders online and pay electronically. Support is available by email and phone for order and shipping questions. Product descriptions and usage details aim to help shoppers pick the right items.