Canada Pet Care
Experiences & Reviews
Canada Pet Care is an online pet products and medication retailer that markets flea/tick treatments, collars and other pet care items. Consumers researching this vendor should check prescription requirements, shipping and return policies, and verify product authenticity and credentials before ordering.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report inconsistent service: order holds, unresponsiveness, and refunds problems alongside a smaller set of longtime satisfied customers.
Value for money
Several reviewers specifically cite low prices and competitive offers; a number of repeat customers report consistent savings.
User experience
Frequent complaints focus on shipping delays, tracking failures and transaction problems; a minority of customers report timely delivery.
Product quality
Multiple reports allege counterfeit or ineffective items (notably Seresto collars) and at least one reviewer described a serious adverse outcome.
Communication
Many customers report poor or slow responses, confusing business details, refund difficulties and requests for sensitive documents; a few note helpful staff.
Overall experience
The review set is polarized: a group of repeat buyers praises price and reliability, but a larger number report delivery, authenticity and trust issues.
Our Independent Methodology
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Data Collection
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AI Analysis
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2021 โ October 2025).
Pet Meds
"I have used the Canada Pet Care company severally to cater to all my pet needs and to keep them healthy. Since I started purchasing here, I never had any issues with them. The prices are friendly and super competitive, the service is excellent, and products are delivered on time. My experience is always a positive one, and I never had a problem getting what I ordered. I appreciate how the salespeople clarify any question regarding a product before placing an order. They also give you updates on arrival often. I have recommended them to many people and I always tell all my friends and family about them. "
FAKE SERESTO COLLARS!
"I purchased quite a few seresto collars from Canada pet care. The collars should last for 8 months. It has been 5ish months and already they aren't wo..."
Buyer beware
"While I understand that many have had โgreat successโ with this company I have not. After reading so many positive reviews I decided to give the compa..."
phishing extortion scam
"This company is a phishing extortion scheme. If you order above a certain payment amount they hold your..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: External Source (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
BUYER BEWARE
BUYER BEWARE! This site is a scam, they won't send out your order (confirmed as paid in full) and refund your p...
Ordered in plenty of time
Ordered in plenty of time, never received was send back to se...
Terrible
Terrible, web page says 10-15 deliveries. Hell, itโs been in customs for 10 days already. Ordered...
phishing extortion scam
This company is a phishing extortion scheme. If you order above a certain payment amount they hold your...
I have been getting dogs Nexgard hereโฆ
I have been getting dogs Nexgard here for several years and have never had a pr...
Buyer beware
While I understand that many have had โgreat successโ with this company I have not. After reading so many positive reviews I decided to give the compa...
Great trusted company
Have used them for a few years for flea and tick control for my dog, even took a package to my vet to look at with f...
FAKE PRODUCTS. DO NOT BUY.
I bought two Seresto flea collars off of this website, both ended up being counterfeit. The product came from Curacao, and I called an Elanco agent wh...
FAKE SERESTO COLLARS!
I purchased quite a few seresto collars from Canada pet care. The collars should last for 8 months. It has been 5ish months and already they aren't wo...
Seresto Collars
I ordered 3 Seresto Collars for large dogs. They arrived in a timely manner. Unfortunately, all 3 Seresto Collars...
Canadapetcare.com, BUYER BEWARE!
Canadapetcare.com appears to me to be a highly suspect business. I was looking for a picture of Bernie Madoff on their website, as their Ambassador, b...
Very sketchy
I tried placing an order 5 times and kept getting messages transaction failed. I tried calling just as many times and got no answer. Then a failed ord...
For several years I have ordered fromโฆ
For several years I have ordered from CanadaVet but placed an order with CanadaPetCare by accident. As soon as I placed the order, I received a pop up...
Been using them for years
Been using them for years! Always reliable a...
I don't even bother shopping around forโฆ
I don't even bother shopping around for my fur babies' meds anymore. I just go t...
Is this company even in business?
Is this company...
Canadapetcare is a trusted onlineโฆ
Canadapetcare is a trusted online store!!...
Affordable Products for My Pet Baby
My pet baby products came, they were affordable and they came just in time. They have a faithful customer. I wil...
Best Product to keep our Pets safe andโฆ
Best Product to keep ou...
I placed an order on 12/28 as of 1/20โฆ
I placed an order on 12/28 as of 1/20 still have not received. The name made me believe i was getting medication from Canada. My tracking was not upda...
Conclusion
The reviews are mixed and polarized. Several long-term customers praise low prices and timely delivery for items such as NexGard, but a substantial portion of recent reviews allege counterfeit Seresto collars, shipping or tracking failures, and problematic refund or verification practices. Multiple reviewers also raised security and communication concerns, including requests for sensitive documents and slow or absent responses. If you consider purchasing, verify prescription and shipping terms, confirm tracking and return policies, consult your veterinarian about product authenticity, and use payment methods with buyer protection.