Reviewers often highlight responsive, personable customer service and clear communication. Many say products matched what they ordered and arrived on time. Some reviews describe major delivery issues, including late shipments, missing or partial orders, deliveries to the wrong address, and one shipment exposed to unsafe temperatures. A few also mention errors in website listings.
Examples from available reviews (Mar 2023 – Mar 2026).
Shara provided excellent, responsive customer service for over ten years.
“Shara provides excellent customer service”
Order had no updates for two weeks and uncertain delivery status.
“It's been two weeks since the original order, and no updates.”
Dysport arrived late and at an unsafe temperature.
“My dysport was delivered late, 7/7/2025, and at 29.2°C / 85°F.”
Order was incomplete; only three of eight filler vials were received.
“so far only received 3 vials of filler the juvederm .”
Reviews frequently mention quick, friendly help and often name specific representatives. Several customers describe fast fixes and long-running relationships with the same staff. Positive service feedback outweighs negative comments.
Few reviewers talk about price or value. When they do, they say items matched the advertised quality or arrived in good condition. The sample shows no widespread complaints about pricing.
Some customers describe smooth ordering with steady updates, while others report disrupted deliveries with no tracking or status notes. Several mention missing items, deliveries to the wrong address, or long gaps with no word on order status. Some also say the company sends replacements when shipments fail.
Most reviewers say products arrived authentic and of acceptable quality. One review describes a delivery at an unsafe temperature, raising concerns for temperature-sensitive items. A few complaints focus on incomplete shipments rather than product problems.
Many reviewers point to timely notifications and helpful replies from staff. A smaller group reports long stretches with no updates and incorrect website listings. Overall communication reads as strong, with occasional lapses.
Reviews show a clear split: dependable customer support alongside uneven delivery performance. High ratings for accurate, on-time orders sit next to low ratings tied to delays, missing items, and misdeliveries. The pattern suggests steady account support but inconsistent shipping execution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Shara provided excellent, responsive customer service for over ten years.
“Shara provides excellent customer service”
Customer service was responsive to the customer's needs and questions.
“Great products, customer service..always responsive to my needs and questions.”
Customer service quickly resolves issues and concerns.
“they are quick to make it right.”
Company is reliable and easy to work with.
“Very reliable and always easy to work with.”
Communication was perfect and product received as expected.
“Communication was perfect.”
Staff and communication were excellent; products arrived on time.
“Excellent staff and communication.”
Customer service was great but shipping requires patience.
“Great customer service if you’re willing to wait a little for shipping.”
Ordering process and updates were perfect and customer service efficient.
“The ordering process and constant updates are perfect”
Website listings and ordering processes were inaccurate and unresolved.
“There was no indication on website of this.”
Order had no updates for two weeks and uncertain delivery status.
“It's been two weeks since the original order, and no updates.”
Dysport arrived late and at an unsafe temperature.
“My dysport was delivered late, 7/7/2025, and at 29.2°C / 85°F.”
They always have a great experience with the company.
“Always a great experience”
Delivery was perfect according to the reviewer.
“Perfect delivery!”
Has sourced products from company for over fifteen years with excellent service.
“EXCELLENT customer service and authentic, quality products.”
Experience is excellent; company ships replacements and provides tracking updates.
“When our shipment is delayed, the company never hesitates to ship a replacement.”
Order was incomplete; only three of eight filler vials were received.
“so far only received 3 vials of filler the juvederm .”
Package was delivered to the wrong address and not received.
“Delivered to wrong address.”
Kim provided amazing service according to the reviewer.
“Kim is amazing”
Customer service, particularly Andy, was helpful, friendly, and reliable.
“The customer service is always excellent.”
Company is personable with fast, friendly service and prompt problem resolution.
“Any problems are fixed immediately.”
I recently made a purchase from CanMed Supply and I must say that I am very impressed with their service. Their website was easy to navigate, and finding the products I needed was straightforward. The product range is extensive, covering everything from covers, nitrile gloves, hand sanitizers, disinfectants and more. The checkout process was quick and seamless.
The shipping of my order was prompt; it arrived earlier than expected in excellent condition. All items were great quality - exactly as advertised online. Another positive point worth mentioning is that customer support services are exceptional! They are responsive, knowledgeable about their products and always available to answer any questions you may have.
Overall, based on my experience at CanMed Supply , it's a trustworthy company providing Canadians with access to high-quality medical supplies efficiently - especially during challenging times when proper precautions should be safeguarded at all times!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
CanMed Supply sells medical and aesthetic supplies to clinics and healthcare practitioners. Customers order through its online platform and can browse detailed product catalogs. The company provides account management and customer support for ordering and post-purchase help. It also shares supplier and compliance details to support procurement and regulatory needs.