Customers often praise Capucinne for handcrafted jewelry and attentive service. Reviews frequently mention quick production, careful packaging, and repeat purchases. A small number describe major delivery or carrier issues and surprise fees on receipt. Designs and fit usually match expectations, though some items look different from the photos.
Examples from available reviews (Nov 2021 – Feb 2026).
Thoughtful, attentive artists created a beautiful engagement ring and band.
“Beautiful work from very thoughtful and attentive artists.”
Artists communicate timely and are helpful throughout the process.
“The artists communicate with you in a timely fashion”
Did not receive order despite paying for express shipping.
“Have yet to receive order”
DHL held the package and demanded $300 for delivery.
“They just held my package and refused to ship it to me unless I sent 300$ to them.”
Reviews often mention attentive staff, helpful ordering guidance, and quick turnaround on custom work. Several customers say the team fixed sizing issues or offered discounted replacements after problems. A few accounts describe major carrier issues that needed intervention and delayed delivery.
Many buyers say the pieces felt worth the price and looked like what was shown online. Rush shipping and discounted replacements improved the sense of value for some customers. A few reports of unexpected delivery fees lowered value for those buyers.
Customers regularly describe an easy path from first questions to delivery and say the pieces worked well as gifts. Positive reviews often highlight packaging, on-time arrival for holidays, and repeat orders. A minority report that items never arrived despite paying for express shipping.
Many reviews point to strong craftsmanship, polished finishes, and sturdy build quality, especially for rings. Buyers often note fast production and that items matched the photos. One reviewer reported a necklace design that did not match; this comes up rarely.
Customers frequently mention quick, clear updates during custom work and while tracking orders. Responsiveness is often cited as making the purchase feel secure and well handled. A few buyers say delivery-related fees were not mentioned ahead of time, leading to surprise on arrival.
Most reviews describe high satisfaction with quality, responsive service, and fast delivery. The negative reports center on carrier delays and unexpected fees at delivery. Together, these themes suggest dependable studio work with occasional breakdowns in external shipping.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent advice, fast delivery, and top-notch ring quality.
“The advice was great, thanks again Vida 😉”
Rings matched photos and specifications and fit perfectly.
“they are absolutely gorgeous!”
Repeated purchases with great quality and excellent customer service.
“nothing but good experiences from Capucinne.”
Ring exceeded expectations and was more beautiful than imagined.
“more beautiful than I could’ve ever imagined”
Helpful service, early shipment, and a delicate, beautiful ring.
“So helpful and considerate”
Smooth ordering, clear communication, and easy EU-to-USA shipping.
“shipping here from EU was much smoother than I expected”
Exceptional customer service with prompt responses and matching rings.
“customer service is next level”
Did not receive order despite paying for express shipping.
“Have yet to receive order”
Wedding rings are amazing and the service was fantastic.
“our wedding rings are amazing and the service was fantastic”
Communicative staff, careful packaging, and very satisfied customer.
“The staff were very communicative through the entire process”
Stunning, unique moss agate ring with responsive, caring service.
“The ring is stunning- elegant, unique, and even more beautiful in person.”
Stunning ring with beautiful craftsmanship and quick, professional service.
“The ring was absolutely stunning!”
Excellent craftsmanship, responsive communication, and fast international delivery.
“the craftsmanship is second to none.”
Reviewer reports a generally great experience with the company.
“Just great.”
Necklace arrived timely in a beautiful box and met expectations.
“It arrived in a timely manner in a beautiful box.”
Great communication during custom work produced a stunning wedding band.
“Great communication with the company when creating the ring.”
Product arrived quickly and was beautiful.
“Fast and beautiful!”
Excellent online purchase experience, timely arrival, and high quality.
“This was the best experience I’ve ever had with an online purchase.”
DHL held the package and demanded $300 for delivery.
“They just held my package and refused to ship it to me unless I sent 300$ to them.”
Excellent service from video call through fast delivery of quality product.
“their service was amazing start to finish.”
Buying from Capucinne was a seamless process. The 14k white gold bracelet I purchased is beautiful and exactly what I was looking for!! The most exquisite quality & beautifully crafted piece. The signature is a perfect match! Above all, the bracelet arrived super fast, sooner than I expected it. Since then, I have ordered several times from this seller and I am very happy with her product.
Overall, I would recommend this seller to anyone wanting something with a personalized touch because Capucinne was more than helpful and replied to all my questions super fast. Excellent service and a beautiful product!! Thank you SO much!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Capucinne designs and makes fine jewelry, with an emphasis on engagement rings, wedding bands, necklaces, and bracelets. The studio also takes custom design requests and works in precious metals with various settings. Shoppers can browse and buy through the online store. Capucinne ships internationally and offers customer support for order questions and bespoke commissions.