Carbon38
Experiences & Reviews
Carbon38 is an online retailer focused on womenโs activewear and athleisure, selling leggings, tops, footwear and accessories. The site offers higher-priced items including private-label and third-party brands and operates primarily direct-to-consumer with online ordering, shipping and return services. Consumers researching Carbon38 reviews commonly look for information on product durability, sizing, shipping reliability, returns and customer service.
Overview & Key Metrics
Our Analysis
Service quality
Reviewers frequently describe slow or unhelpful customer service, denied or delayed refunds, inconsistent return handling and disputed return outcomes.
Value for money
Many reviewers say prices are high relative to perceived quality; a minority report items feel durable and worth buying on sale.
User experience
Order experience is inconsistent: some customers report fast shipping and easy exchanges, while others report long delays, lost packages or wrong items.
Product quality
Product reports vary: several reviewers cite defects, pulled threads, sizing or material issues; some customers praise durable leggings and long wear.
Communication
Frequent complaints about unclear or missing communication: conflicting policy information, lack of updates on returns or shipments, and inconsistent responses.
Overall experience
Overall impressions tilt negative due to returns, service and fulfillment problems, though a smaller group reports consistently positive purchases and easy returns.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
They Steal From You
"I ordered $710 worth of items from Carbon38 and returned all as I was not satisfied with the fit or fabric quality. They wrote me saying they would on..."
Great High Quality Leggings
"I've never had an issue returning anything to this company. On the rare occasion I was sent the wrong size or item, I was given a free postage label a..."
Carbon 38 often advertises they haveโฆ
"Carbon 38 often advertises they have Nike Dunks available in certain colors that are typically hard to get. I placed an order for a pair of black and..."
Fraudulent Carbon 38 Website
"Beware of a fraudent website that looks just like Carbon 38. I "bought" some jogger pants from the fraudulent site and am now trying to get my $11..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Not worth the hype or the expense!
The delivery time and packaging were fine. However, the quality of the material is really unexpected considering how expensive their apparel is. The T...
Fraudulent Carbon 38 Website
Beware of a fraudent website that looks just like Carbon 38. I "bought" some jogger pants from the fraudulent site and am now trying to get my $11...
Not sure why this company gets such lowโฆ
Not sure why this company gets such low reviews. The quality of their clothes is fantastic, fast shipping, an...
I am shocked at the low rating
I am shocked at the low rating. I have ordered from Carbon 38 about 3-4 times with a return basically every time. I always get refunded right away. Th...
Poor quality product, wonโt accept return
I paid $120 for a pair of sweatpants. There was a pulled thread and runner (no fault of my own) upon first wear. They wouldnโt a...
Even though the website looksโฆ
Even though the website looks impressive, the 2 items took months to...
A. total. scam
impossible they want u to pick another item no return......
Terrible Customer Service and Policy
It's really a shame when your interaction with a company is so disregarded by them, that you have to find alternative ways to address the situation. I...
Horrible customer service
I ordered a legging which was supposed to be Snow White but got one that was more like a pink than white. I returned it but was charged for return fee...
terrible customer service
terrible customer service, took over a week to get an answer afte...
Great High Quality Leggings
I've never had an issue returning anything to this company. On the rare occasion I was sent the wrong size or item, I was given a free postage label a...
This company is a scam
This company is a scam. I bought a Melt Jogger and it was the wrong size. I promptly returned it and simultaneously ordered a size up. I was just told...
Company claims items are damaged and canโt be returned
Similar to many other reviewers, I returned items that I didnโt like for a refund only to see that they gave me a partial refund. I emailed the compan...
If I could give zero stars I would
If I could give zero stars I would! I have ordered 3 pieces and tried them once and sent back the very same day I received it. Only got refund for 1 o...
They Steal From You
I ordered $710 worth of items from Carbon38 and returned all as I was not satisfied with the fit or fabric quality. They wrote me saying they would on...
Below zero
Below zero! A day after I placed an order, the products went on sale, so I wrote to the customer service and they responded they were not going to adj...
Carbon 38 often advertises they haveโฆ
Carbon 38 often advertises they have Nike Dunks available in certain colors that are typically hard to get. I placed an order for a pair of black and...
If I could put ZERO Star I would ..
If I could put ZERO Star I would ... That's what happens when a company uses a subcontractor to take care of their returns. To be clear : if you buy,...
Wrong items - no good fix
Iโve never sought out a way to leave a negative review before. I ordered 10 items, received 9 items, and only one of them was something Iโd actually o...
Terrible company
I placed an order last week for a top, and pair of pants that were on sale. I received an email that The top had shipped out but I noticed that the pa...
Conclusion
Review patterns for Carbon38 show frequent customer complaints about returns, refund handling and customer service responsiveness, alongside many reports of order fulfillment problems. At the same time a subset of customers report durable leggings and straightforward free returns. If you plan to buy, consider ordering a single item first, keep photos and tracking as proof, and use a payment method that offers dispute protections. Shopping during sales or confirming return and shipping policies before purchase may reduce risk given the mixed experiences reported.