Reviews often point to repeat problems with returns and refunds. Many customers mention missing items, incorrect shipments, and limited tracking updates. Several reviewers praise Takara Shine leggings for fit and durability. Comments on materials swing widely, from “high quality” to “cardboard.”
Examples from available reviews (Nov 2021 – Feb 2026).
Returned full order but company refunded only part, alleging returns violated policy.
“They are thieves.”
Received mostly incorrect items and company required returns before sending correct replacements.
“I ordered 10 items, received 9 items, and only one of them was something I’d actually ordered.”
Reviewer praises clothing quality, fast shipping, and easy returns.
“The quality of their clothes is fantastic”
Order pending over three weeks with no tracking or customer communication.
“no tracking info or communication from customer service for days.”
Several reviews describe refunds being denied or only partly issued after returns. Customers also mention unexpected return fees, refunds that arrive late or not at all, and repeat mistakes with incorrect items. These service issues show up as the most common negative theme.
Some customers say high-priced items feel low quality, pointing to thin or cardboard-like fabric. Others say the leggings earn their price, creating a clear split in value perceptions. Price complaints largely come down to expectations versus the actual material and fit.
Reviewers mention slow deliveries, lost packages, and orders stuck as pending without updates. One review flags a fraudulent lookalike website, an uncommon but serious claim. A few people report easy returns and quick refunds, though these comments appear less often.
Reviews split between strong praise for durable, high-quality Takara Shine leggings and complaints about fabric that feels see-through or poor. Multiple shoppers report pulled threads or disappointment on the first wear. Positive feedback sits alongside recurring reports of defects.
Customers often describe little or no tracking and minimal replies from customer service. Some reviews say the site showed items as available even when warehouses were out of stock. Communication problems come up repeatedly around shipping and returns.
Most negative accounts focus on fulfillment and returns, not just product design. Positive experiences tend to center on fit, plus occasional fast refunds or deliveries. Overall, the picture stays split between dependable product satisfaction and frequent service problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order pending over three weeks with no tracking or customer communication.
“no tracking info or communication from customer service for days.”
Order pending over three weeks with no tracking or customer communication.
“no tracking info or communication from customer service for days.”
Most Black Friday items undelivered and customer service unresponsive.
“Only one item has been delivered”
Most Black Friday items undelivered and customer service unresponsive.
“Only one item has been delivered”
Takara Shine looks nice but is see-through and lacks pockets.
“you can see straight through them”
Takara Shine looks nice but is see-through and lacks pockets.
“you can see straight through them”
Material quality disappointed given the high price of the leggings.
“the quality of the material is really unexpected”
Customer used a fraudulent lookalike site and is disputing the $118 charge.
“Beware of a fraudent website that looks just like Carbon 38.”
Reviewer praises clothing quality, fast shipping, and easy returns.
“The quality of their clothes is fantastic”
Customer experienced easy free returns and prompt refunds repeatedly.
“The returns are also free which is great.”
Pulled thread appeared on first wear and return was refused.
“They wouldn’t accept a return.”
Two items took months to arrive and one was lost.
“they lost one of them, never ordering from them again!!”
Customer says material was poor and return not allowed, calling it a scam.
“material is like cardboard”
Company issued a $40 gift card instead of replacing defective leggings past return window.
“they sent a $40 gift card”
Customer charged return fee despite site stating free returns; customer service refused reimbursement.
“The site clearly stated free returns.”
Customer experienced delayed response and lack of help after cancelling order.
“terrible customer service”
Reviewer praises high-quality, durable Takara Shine leggings and good returns.
“The Takara Shine is high quality, and durable”
Returned item marked damaged and initially denied refund, later refunded after complaint.
“This company is a scam”
Company claimed returned items were damaged and issued only partial refunds.
“This company scams its customers.”
Returned several items but received refund for only one and no explanation.
“Only got refund for 1 of the items and crickets”
Returned full order but company refunded only part, alleging returns violated policy.
“They are thieves.”
Company refused price adjustment and charged an unauthorized $14 return fee.
“they charged me $14, without my consent and against their policy!”
Received wrong shoe sizes twice and experienced slow refunds and poor service.
“it was a size 6.5 again!!!”
Return process failed due to subcontractor not providing QRC code and missing item.
“if you buy, you can not return the clothes”
Received mostly incorrect items and company required returns before sending correct replacements.
“I ordered 10 items, received 9 items, and only one of them was something I’d actually ordered.”
Item sold out without notice and company failed to communicate the issue.
“Their website isn’t in sync with their warehouse.”
First off, Carbon38 has the horrible customer service I’ve ever come across. I placed an order on August 12. It shipped quickly and the delivery was done on August 25. Great! That is a plus. But then, the quality of the leggings I had ordered was not great at all. They looked awful. They were so expensive, so it was a surprise to receive such a horrible product. The seams weren't even intact when I bought them and the measurements given were not right either. I contacted customer service to demand a refund and was told to wait until the end of the week of August. I did so, and when I didn't receive any update from them, I contacted customer service again. Once again, I was told to wait until the end of the next week. Not helpful at all. I'm pretty sure this package is lost, and I won’t get my money back. Buyer beware!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Carbon38 is an online retailer focused on women’s activewear and athleisure. It sells leggings, sports bras, tops, outerwear, and footwear from its own labels and selected brands. Product pages list materials, sizing details, and care instructions. Customers order online and can reach support through the company’s listed customer service channels.