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We Collect & Analyze Reviews

Carbon38
Experiences & Reviews

Carbon38 is an online retailer focused on womenโ€™s activewear and athleisure, selling leggings, tops, footwear and accessories. The site offers higher-priced items including private-label and third-party brands and operates primarily direct-to-consumer with online ordering, shipping and return services. Consumers researching Carbon38 reviews commonly look for information on product durability, sizing, shipping reliability, returns and customer service.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 24%
Latest Review 14d
Overall Rating
1.9

Our Analysis

๐ŸŽฏ

Service quality

Reviewers frequently describe slow or unhelpful customer service, denied or delayed refunds, inconsistent return handling and disputed return outcomes.

Share of mentions
21%
Weak
๐Ÿ’ฐ

Value for money

Many reviewers say prices are high relative to perceived quality; a minority report items feel durable and worth buying on sale.

Share of mentions
16%
Weak
โšก

User experience

Order experience is inconsistent: some customers report fast shipping and easy exchanges, while others report long delays, lost packages or wrong items.

Share of mentions
12%
Mixed
๐Ÿ”ง

Product quality

Product reports vary: several reviewers cite defects, pulled threads, sizing or material issues; some customers praise durable leggings and long wear.

Share of mentions
13%
Weak
๐Ÿ“ž

Communication

Frequent complaints about unclear or missing communication: conflicting policy information, lack of updates on returns or shipments, and inconsistent responses.

Share of mentions
14%
Weak
โญ

Overall experience

Overall impressions tilt negative due to returns, service and fulfillment problems, though a smaller group reports consistently positive purchases and easy returns.

Share of mentions
23%
Weak

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

N
Natalie Mierczak
trustpilot.com Oct 01, 2025

Not worth the hype or the expense!

The delivery time and packaging were fine. However, the quality of the material is really unexpected considering how expensive their apparel is. The T...

B
Becky McGeehan
trustpilot.com Oct 01, 2025

Fraudulent Carbon 38 Website

Beware of a fraudent website that looks just like Carbon 38. I "bought" some jogger pants from the fraudulent site and am now trying to get my $11...

S
Samantha R
trustpilot.com Oct 01, 2025

Not sure why this company gets such lowโ€ฆ

Not sure why this company gets such low reviews. The quality of their clothes is fantastic, fast shipping, an...

d
diane florynski
trustpilot.com Oct 01, 2025

I am shocked at the low rating

I am shocked at the low rating. I have ordered from Carbon 38 about 3-4 times with a return basically every time. I always get refunded right away. Th...

J
Jennifer
trustpilot.com Oct 01, 2025

Poor quality product, wonโ€™t accept return

I paid $120 for a pair of sweatpants. There was a pulled thread and runner (no fault of my own) upon first wear. They wouldnโ€™t a...

A
Aimee Hombach
trustpilot.com Oct 01, 2025

Even though the website looksโ€ฆ

Even though the website looks impressive, the 2 items took months to...

J
Juliana Taylor
trustpilot.com Oct 01, 2025

A. total. scam

impossible they want u to pick another item no return......

A
Ally
trustpilot.com Oct 01, 2025

Terrible Customer Service and Policy

It's really a shame when your interaction with a company is so disregarded by them, that you have to find alternative ways to address the situation. I...

K
Karine Shaw
trustpilot.com Oct 01, 2025

Horrible customer service

I ordered a legging which was supposed to be Snow White but got one that was more like a pink than white. I returned it but was charged for return fee...

J
Jamie Irby
trustpilot.com Oct 01, 2025

terrible customer service

terrible customer service, took over a week to get an answer afte...

D
David
trustpilot.com Oct 01, 2025

Great High Quality Leggings

I've never had an issue returning anything to this company. On the rare occasion I was sent the wrong size or item, I was given a free postage label a...

M
Margaret
trustpilot.com Oct 01, 2025

This company is a scam

This company is a scam. I bought a Melt Jogger and it was the wrong size. I promptly returned it and simultaneously ordered a size up. I was just told...

M
Michelle
trustpilot.com Oct 01, 2025

Company claims items are damaged and canโ€™t be returned

Similar to many other reviewers, I returned items that I didnโ€™t like for a refund only to see that they gave me a partial refund. I emailed the compan...

A
Alla Prokhorova
trustpilot.com Oct 01, 2025

If I could give zero stars I would

If I could give zero stars I would! I have ordered 3 pieces and tried them once and sent back the very same day I received it. Only got refund for 1 o...

J
Jana Crandal
trustpilot.com Oct 01, 2025

They Steal From You

I ordered $710 worth of items from Carbon38 and returned all as I was not satisfied with the fit or fabric quality. They wrote me saying they would on...

S
Sepi Nasseri
trustpilot.com Oct 01, 2025

Below zero

Below zero! A day after I placed an order, the products went on sale, so I wrote to the customer service and they responded they were not going to adj...

S
Stacey
trustpilot.com Oct 01, 2025

Carbon 38 often advertises they haveโ€ฆ

Carbon 38 often advertises they have Nike Dunks available in certain colors that are typically hard to get. I placed an order for a pair of black and...

A
Ash
trustpilot.com Oct 01, 2025

If I could put ZERO Star I would ..

If I could put ZERO Star I would ... That's what happens when a company uses a subcontractor to take care of their returns. To be clear : if you buy,...

K
Kimberly
trustpilot.com Oct 01, 2025

Wrong items - no good fix

Iโ€™ve never sought out a way to leave a negative review before. I ordered 10 items, received 9 items, and only one of them was something Iโ€™d actually o...

S
Sonja
trustpilot.com Oct 01, 2025

Terrible company

I placed an order last week for a top, and pair of pants that were on sale. I received an email that The top had shipped out but I noticed that the pa...

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Conclusion

Review patterns for Carbon38 show frequent customer complaints about returns, refund handling and customer service responsiveness, alongside many reports of order fulfillment problems. At the same time a subset of customers report durable leggings and straightforward free returns. If you plan to buy, consider ordering a single item first, keep photos and tracking as proof, and use a payment method that offers dispute protections. Shopping during sales or confirming return and shipping policies before purchase may reduce risk given the mixed experiences reported.