Reviews show a clear pattern: many customers praise Casadei products for style and, in some cases, longevity, but a substantial number report problems with the online ordering process, shipping and refunds. Multiple reviewers describe unprocessed or cancelled orders, delayed or partial refunds, and poor responsiveness from customer support. A smaller set of reviews highlights product issues such as bent heels or sizing inconsistencies. For online shoppers, consider buying from authorised third-party retailers or retaining proof of returns and payment, and verify refund timelines before purchasing directly from the brand.
Examples from available reviews (Nov 2021 – Feb 2026).
Fast shipping, good quality sneakers, and helpful returns service.
“The lady who dealt with my case was very kind and respectful.”
Shoes lasted years and customer support was excellent.
“customer support and care is incomparable!”
Returns were confirmed but refund was not issued despite follow-ups.
“Casadei confirmed they have received my returns.”
Metal heel bent after only two wears and customer service was unhelpful.
“the metal heel bent after only wearing twice inside the home!”
Most reviews describe poor after-sales service: slow or unhelpful responses, refusals for repair, and inconsistent resolution of order issues.
Several reviewers report unexpected charges, partial or missing refunds and money taken without resolution, reducing perceived value.
Online shopping issues are common: orders stuck 'processing', cancelled despite showing in-stock, delayed shipments and unclear tracking.
Product feedback is mixed: multiple customers praise design and longevity, while others report defects (bent heels, sizing problems, poor finishing).
Frequent complaints about unanswered emails, dropped calls and automated replies; occasional one-off phone apologies but little consistent follow-through.
Overall impressions split: a few long-term satisfied customers, but a larger group reports significant issues with refunds, shipping and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Website displayed a 50% discount but customer was charged full price.
“The item is listed for 50% OFF on the website, but the final payment was a full price.”
Multiple customer service attempts resulted in no response and partial refund.
“I received a refund for 7 of the 8 shoes I ordered.”
Brand refused to provide repair assistance and offered no solution.
“just a cold "no.”
Company charged €1253 but only refunded €993 to customer.
“They charged me a total of 1253 euros, but CASADEI only refunded me 993 euros.”
Online ordering lacked support and transparency, causing delayed shipment.
“the on-line shop on the other hand is lacking support and transparency.”
Paid for express shipping but order was delayed and then cancelled.
“the order is still being "processed”
Order cancelled multiple times despite website showing item in stock.
“cancelled an order for an item that I have now ordered 3 times.”
Customer service was very slow and provided unhelpful responses.
“the customer service team are an absolute disgrace.”
Packaging and customer service were poor despite attractive shoes.
“the packaging my shoes arrived in looked like it was kicked to my front door”
Payment was taken but no order confirmation or delivery followed.
“They took my money and never sent out the order”
Customer service was terrible and shipping charges seemed unfair.
“Worst customer service ever!”
Returns were confirmed but refund was not issued despite follow-ups.
“Casadei confirmed they have received my returns.”
Order and refund were not received one month later, causing a formal complaint.
“I placed an order on 27th January and stil not received the products nor the refund.”
Metal heel bent after only two wears and customer service was unhelpful.
“the metal heel bent after only wearing twice inside the home!”
Shoes lasted years and customer support was excellent.
“customer support and care is incomparable!”
Return was accepted but refund was not issued despite many contacts.
“I haven’ t received refund for order EU-00823412 which I returned in October 2023.”
Order was charged then cancelled and refund was delayed.
“Absolute fraud !”
Received shoes labeled size 41 that fit like size 38.
“Purchased a pair of shoes size 41, however after receiving them, they fit a person with size 38.”
Company refused to change delivery or extend return period after errors.
“they could not change the address after the order was placed.”
Reviewer left no comment or details about their experience.
“NO COMMENT! 👎”
Company refused returns or refunds and disconnected customer service calls.
“they sell cheap, poorly made shoes at a premium, refuse to accepts returns or refund.”
In love with the trendy and stylish shoes that this store stocks. The quality is good, appearing in different sizes and colors. One is guaranteed to get a shape for every occasion and season at low prices. I placed my order that was shipped so fast it took fewer days than I anticipated. Even though it had a problem as the sneakers failed to fit me, I contacted them and immediately planned on returning. The lady who dealt with my case was very kind and respectful. She displayed high levels of professionalism throughout the process. I will come back for more.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Casadei is an Italian luxury footwear brand known for designer women's shoes and sneakers sold through boutiques and an online store. The label is regularly referenced in fashion coverage for its high-heel silhouettes and seasonal collections. Consumers researching Casadei reviews typically look for information on product construction, sizing, return policies, and the brand’s direct-to-consumer online service.