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We Collect & Analyze Reviews

Casadei
Experiences & Reviews

Casadei is an Italian luxury footwear brand known for designer women's shoes and sneakers sold through boutiques and an online store. The label is regularly referenced in fashion coverage for its high-heel silhouettes and seasonal collections. Consumers researching Casadei reviews typically look for information on product construction, sizing, return policies, and the brand’s direct-to-consumer online service.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 19%
Latest Review 24d
Overall Rating
1.6

Our Analysis

🎯

Service quality

Most reviews describe poor after-sales service: slow or unhelpful responses, refusals for repair, and inconsistent resolution of order issues.

Share of mentions
24%
Weak
💰

Value for money

Several reviewers report unexpected charges, partial or missing refunds and money taken without resolution, reducing perceived value.

Share of mentions
8%
Weak
⚡

User experience

Online shopping issues are common: orders stuck 'processing', cancelled despite showing in-stock, delayed shipments and unclear tracking.

Share of mentions
10%
Weak
🔧

Product quality

Product feedback is mixed: multiple customers praise design and longevity, while others report defects (bent heels, sizing problems, poor finishing).

Share of mentions
10%
Mixed
📞

Communication

Frequent complaints about unanswered emails, dropped calls and automated replies; occasional one-off phone apologies but little consistent follow-through.

Share of mentions
24%
Weak
⭐

Overall experience

Overall impressions split: a few long-term satisfied customers, but a larger group reports significant issues with refunds, shipping and service.

Share of mentions
24%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

S
Sam
trustpilot.com Oct 01, 2025

Awful customer service

Awful customer service - the shoes never made it to me as they were stuck at customs. I received a refund for 7 of the 8 shoes I ordered. I’ve contact...

J
Justyna Nowak
trustpilot.com Oct 01, 2025

Beautiful shoes terrible customer service

Beautiful shoes, but terrible customer service – very disappointed I bought a pair of Casadei heels 8 years ago. Yes, I understand that it’s been a wh...

I
Isabel Xiao
trustpilot.com Oct 01, 2025

Everyone, do not buy any products from the CASADEI website. They charged me a total of 1253 euros, but CASADEI only refunded me 993 euros. I will never buy their shoes again. Furthermore, CASADEI is a scam website.

Everyone, do not buy any products from the CASADEI website. They charged me a total of 1253 euros, but CASADEI only refunded me 993 euros. I will neve...

Y
Yiota
trustpilot.com Oct 01, 2025

Online Shopping Experience

This has been by far the most disappointing online experience I’ve had. Their products are amazing so is their in-store shopping experience. The on-li...

E
Elisabeth Kodusaar
trustpilot.com Oct 01, 2025

I'm not sure if my Casadei order will ever be shipped

I made an order on the 7th of Dec and I paid for express shipping (53€!!! never paid so much in any other shop) to receive my things in 2-3 working da...

G
Gareth Jones
trustpilot.com Oct 01, 2025

Order for in-stock item cancelled 3 times for being "out of stock"

Following on from my previous review beloe, Casadei have just cancelled an order for an item that I have now ordered 3 times. Each time their website...

J
John Smith
trustpilot.com Oct 01, 2025

Products are nice but staff are incompetent

The products are nice enough but the customer service team are an absolute disgrace. They take ages to respond and when they do, the response is usele...

R
Rusica Munzwaba
trustpilot.com Oct 01, 2025

Just trash!

I wish I had read the reviews before I actually purchased the shoes, initially I would have purchased from an outlet like Outnet or YOOX as they sell...

E
Elisabeth
trustpilot.com Oct 01, 2025

They took my money and never sent out the order

I order a pair of expensive boots on 14.10.2024, still today I have not received an order confirmation, no email nothing from them, the money is reser...

I
Ivn
trustpilot.com Oct 01, 2025

Worst customer service ever!

Worst customer service ever! Never experienced this from other brands. As one reviewer wrote: "These guys are a bunch of morons. No one ever reads mes...

S
Sharon Cordon
trustpilot.com Oct 01, 2025

If this company are still trading, I don't know how.

I ordered two pairs of shoes from Casadei, I returned two pairs of shoes to Casadei. FedEx delivered two pairs of shoes to Casadei - proof of delivery...

S
Sintu Larisa
trustpilot.com Oct 01, 2025

Order/refund not received after 1 month

I placed an order on 27th January and stil not received the products nor the refund. Due to an error from their online department and their refuse to...

L
L. Campbell
trustpilot.com Oct 01, 2025

Bought casadei blades and the metal…

Bought casadei blades and the metal heel bent after only wearing twice inside the home! I'm a size 12 so certainly not a heavy woman. Even so they sho...

A
Angela Paulo
trustpilot.com Oct 01, 2025

Excellent customer care

They are by far my favorite luxury shoes. They’ve lasted me years wi...

V
Violetta
trustpilot.com Oct 01, 2025

I haven’ t received refund for order…

I haven’ t received refund for order EU-00823412 which I returned in October 2023. Return has been accepted on 06.11.2023 (after it has been delivered...

M
Maria Hughes
trustpilot.com Oct 01, 2025

Absolute fraud

Absolute fraud ! Do not touch this company , it’s pure authentic italian fraud! I placed an online order , got charged for it and after 5 days having...

C
Catalin Berariu
trustpilot.com Oct 01, 2025

Shocking

Shocking! Purchased a pair of shoes size 41, however after receiving them, they fit a person with size 38. I have shoes made by different...

M
MR ANDREW NEWMAN
trustpilot.com Oct 01, 2025

Terrible company never buy from them

I placed an order for boots as a gift to a friend and it and we arranged to meet up to give her the gift then. However we have had to cancel the meeti...

G
Gloria D.
trustpilot.com Oct 01, 2025

NO COMMENT

...

U
UK buyer
trustpilot.com Oct 01, 2025

An absolute joke of a company

An absolute joke of a company - they sell cheap, poorly made shoes at a premium, refuse to accepts returns or refund. I tried contacting their custome...

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Conclusion

Reviews show a clear pattern: many customers praise Casadei products for style and, in some cases, longevity, but a substantial number report problems with the online ordering process, shipping and refunds. Multiple reviewers describe unprocessed or cancelled orders, delayed or partial refunds, and poor responsiveness from customer support. A smaller set of reviews highlights product issues such as bent heels or sizing inconsistencies. For online shoppers, consider buying from authorised third-party retailers or retaining proof of returns and payment, and verify refund timelines before purchasing directly from the brand.