Reviews Analyzed
21
We Collect & Analyze Reviews
Casely
Experiences & Reviews
Casely is a direct-to-consumer brand selling decorative and protective smartphone cases and small mobile accessories through its online store. It offers designs for multiple phone models and some MagSafe-compatible options, with promotions and direct web checkout targeted at retail customers.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
43d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Mixed reports: several customers praise helpful support and replacements, but a larger share describe unresponsive or unhelpful customer service and denied claims.
Share of mentions
Weak
14%
💰
Value for money
Many reviewers highlight good prices and promotions (BOGO, sales) and say cases provide perceived value; a minority question durability relative to price.
Share of mentions
Strong
12%
⚡
User experience
Some customers report an easy checkout and straightforward shopping; a few mention split shipments, odd fulfillment timing, or lack of phone support.
Share of mentions
Mixed
3%
🔧
Product quality
Design and protection are praised by many, including MagSafe compatibility; others report fit issues, staining, chipping, removal problems and limited durability.
Share of mentions
Mixed
25%
📞
Communication
Recurring complaints about delayed shipments, incorrect or stalled tracking, and refusal to resolve shipping problems; some reviews note timely delivery and reshipments.
Share of mentions
Weak
16%
⭐
Overall experience
Overall experiences vary: multiple reviewers are very satisfied with cases and service, while many report shipping, quality, or support failures that sour the purchase.
Share of mentions
Mixed
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
5+ stars
"I want to give them at least like 7 stars. Every interaction has been great. Amazing products that last and really protect your phone. I drop mine a L..."
Skylar Hoover
Trustpilot
Oct 01, 2025
Featured for: Positive product and service
Scam Buyer Beware!!
"I made a purchase last week and their payment system said the payment didn’t process. I made a 2nd attempt and two payments were processed. I reached..."
Chad
Trustpilot
Oct 01, 2025
Featured for: Double payment, service denial
The case fits great...USPS shipping delayed (of course)
"The case fits great. I ordered two for the price of one! Great deal....that made them less than $16 each. Another note is the case is hard and slipper..."
Chris
Trustpilot
Oct 01, 2025
Featured for: Good fit, shipping delays
Lack durability
"I purchased one of their phone cases during a BOGO sale and initially loved the design. The case has a fun aesthetic and thoughtful grip on the sides..."
Sheng Lor
Trustpilot
Oct 01, 2025
Featured for: Durability issues and transparency
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Annette Graves
trustpilot.com
Oct 01, 2025
Casely phone cases are terrible
Caley phone cases are terrible. I have tried multiple cases. Most cases will not charge my iPhone with my Apple iPhone wireless charger so I have to t...
J
JP
trustpilot.com
Oct 01, 2025
super easy, great deal!!
My experience was great. I got two cases during the BOGO free sale and free shipping, so I got two cases for the price of one. I got the MagSafe cases...
M
Mary Gurganus
trustpilot.com
Oct 01, 2025
Casely makes is easy to find fun
Casely makes is easy to find fun, fashionable cases and the late...
J
Jess Alexson
trustpilot.com
Oct 01, 2025
Delayed order
Price and product are great but my order was delayed multiple times. Leading to an extra 4 day...
L
Linda Marie Johnson
trustpilot.com
Oct 01, 2025
Great cases
Great cases! Got 3 on sale....
C
Chad
trustpilot.com
Oct 01, 2025
Scam Buyer Beware!!
I made a purchase last week and their payment system said the payment didn’t process. I made a 2nd attempt and two payments were processed. I reached...
T
Tee
trustpilot.com
Oct 01, 2025
Over 2 weeks after ordering still…
Over 2 weeks after ordering still haven’t received my case. Contacted the company bu...
J
Jess
trustpilot.com
Oct 01, 2025
Casely is a lazy, lying brand that should be ashamed.
If I could give zero stars, I would. Casely is a clown show masquerading as a business. I ordered two simple cases. Not custom. Not engraved. Just two...
C
Chris
trustpilot.com
Oct 01, 2025
The case fits great...USPS shipping delayed (of course)
The case fits great. I ordered two for the price of one! Great deal....that made them less than $16 each. Another note is the case is hard and slipper...
S
Sandy
trustpilot.com
Oct 01, 2025
Airpod Pro 2 Case BAD
I love Casely cases, but their airpod case is IMPOSSIBLE to remove. I tried the marker, knife and heat met...
S
Skylar Hoover
trustpilot.com
Oct 01, 2025
5+ stars
I want to give them at least like 7 stars. Every interaction has been great. Amazing products that last and really protect your phone. I drop mine a L...
J
Jenny Hamilton
trustpilot.com
Oct 01, 2025
Wow best customer service I have…
Wow best customer service I have encountered in a long time. They are quick to reply and remedy any issue at hand which I feel confident ordering from...
S
Sheng Lor
trustpilot.com
Oct 01, 2025
Lack durability
I purchased one of their phone cases during a BOGO sale and initially loved the design. The case has a fun aesthetic and thoughtful grip on the sides...
J
Julie Lowery
trustpilot.com
Oct 01, 2025
Zero help when an issue arises due to…
Zero help when an issue arises due to lack of customer service options and zero shipping options. You cannot reach anyone by phone and t...
I
Ian Thompson
trustpilot.com
Oct 01, 2025
Beatles case
I got a Beatles Abbey Road case for my iPhone 16. I’m in the UK and the first case got lost in transit, the support I received was amazing and I was s...
V
Vadym
trustpilot.com
Oct 01, 2025
Great Value
It has great prices, good packaging, excellent cases, a...
B
Brittany
trustpilot.com
Oct 01, 2025
They have super cute cases but wish…
They have super cute cases but wish they were fingerprint and scratch proof. Every case I've gotten already had fingerprints/some scratches on it. I h...
S
Shashi Persaud
trustpilot.com
Oct 01, 2025
Fingerprints all over it permanently in super glue
Case showed up with super glue finger prints all over it, with back coming off. Ver...
A
Ariya Coxs
trustpilot.com
Oct 01, 2025
I absolutely love this case and the…
I absolutely love this case and the fact that the brand had options for my phone; however, I would really appreciate i...
M
Marlee Lin
trustpilot.com
Oct 01, 2025
love the new cases
love the new cases! great quality...
Conclusion
Reviews show a clear pattern: many customers appreciate Casely’s design-focused cases, perceived protection, and promotional value (BOGO, sales). However, recurring negative reports focus on shipping delays, incorrect tracking, and inconsistent customer service responses. Product quality feedback is mixed—several users report long-lasting protection and MagSafe compatibility, while others report chipping, staining, fit problems, or difficult removals. Prospective buyers should weigh positive design and deal-related comments against frequent service and shipping complaints and decide based on tolerance for possible fulfillment issues.