Reviews show a clear pattern: many customers appreciate Casely’s design-focused cases, perceived protection, and promotional value (BOGO, sales). However, recurring negative reports focus on shipping delays, incorrect tracking, and inconsistent customer service responses. Product quality feedback is mixed—several users report long-lasting protection and MagSafe compatibility, while others report chipping, staining, fit problems, or difficult removals. Prospective buyers should weigh positive design and deal-related comments against frequent service and shipping complaints and decide based on tolerance for possible fulfillment issues.
Examples from available reviews (Dec 2021 – Feb 2026).
Products protect phones well and customer service has been stellar.
“Amazing products that last and really protect your phone.”
Double payment processed but company denied refund and provided poor service.
“two payments were processed”
Case fits well but shipping routed oddly and caused delivery delay.
“The case fits great.”
Case is stylish but not durable and failed to protect phone.
“the case itself chipped when it fell out of my pocket”
Mixed reports: several customers praise helpful support and replacements, but a larger share describe unresponsive or unhelpful customer service and denied claims.
Many reviewers highlight good prices and promotions (BOGO, sales) and say cases provide perceived value; a minority question durability relative to price.
Some customers report an easy checkout and straightforward shopping; a few mention split shipments, odd fulfillment timing, or lack of phone support.
Design and protection are praised by many, including MagSafe compatibility; others report fit issues, staining, chipping, removal problems and limited durability.
Recurring complaints about delayed shipments, incorrect or stalled tracking, and refusal to resolve shipping problems; some reviews note timely delivery and reshipments.
Overall experiences vary: multiple reviewers are very satisfied with cases and service, while many report shipping, quality, or support failures that sour the purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Comfortable grip and protection feel worth the money.
“The grip & protection on the Casely cases have served me well”
Cute dessert-themed design and excellent case quality.
“excellent quality Casely!”
Case is protective, attractive, and easy to install.
“it is thick and protective but also so cute!”
Cute patterned, heavy-duty case with good grip and protection.
“It's a heavy duty case and I feel confident it will protect my phone!”
Shipping took 14 days and customer service offer didn't satisfy.
“I’m at 14 days with no case delivered yet.”
Camera window showcases phone color and previous case lasted well.
“Loooove how the window for the camera shows off the orange color”
Beautiful floral case that feels protective and praised customer service.
“This case is so beautiful I am obsessed”
Light, sturdy, non-slip case with attractive graphics and great deal.
“so light but sturdy and doesn't slip out of my hands.”
Feels durable and protective, and is aesthetically pleasing.
“definitely feels long-lasting and will protect my phone case!”
Cute, slim case fits snugly and stays secure.
“my phone fits snug in it so im not worried”
Ordered many cases; quality was great and company corrected ordering mistake.
“their quality is amazing.”
Premium feel and protective case absorbed impacts repeatedly.
“offers excellent protection.”
Support quickly replaced lost gifts and delivered replacements before Christmas.
“They replied quickly, sent new ones, and they arrived before Christmas!”
Worth the price because the case protects the phone and looks adorable.
“my phone is very protected in my Casely”
Cute case fits well, slim for bag, and discreetly magnetic.
“it is magnetic without the obvious circle on the back of the cover.”
Tracking stuck and no resolution or refund from customer service.
“tracking is stuck since jan 14th saying package acceptance is still pending”
Removable loop allows wireless charging and product meets expectations.
“Being able to just remove the loop and charge my case on my cars charging pad”
Colors more vibrant than expected and case protected phone from drops.
“the colors are much more vibrant in person”
Slim yet sturdy case protected phone from concrete and remains like new.
“there wasn’t a single scratch.”
Case performs as advertised, images switch and is sturdy.
“the case is sturdy.”
Cases block wireless charging and leaked dye, showing poor quality.
“Most cases will not charge my iPhone”
Bought two cases on BOGO; MagSafe works and cases protect.
“I got two cases for the price of one.”
Easy to find fashionable cases and simple checkout process.
“One stop shopping and easy check-out process.”
Good price and product, but multiple shipping delays and wrong tracking.
“order was delayed multiple times.”
Bought three sale cases that were delivered on time.
“Great cases!”
Double payment processed but company denied refund and provided poor service.
“two payments were processed”
Order stalled in shipping over two weeks and company refused action.
“still haven’t received my case.”
Order not shipped despite promised timeframe; tracking shows only label created.
“fake-ass tracking number”
Case fits well but shipping routed oddly and caused delivery delay.
“The case fits great.”
AirPod Pro case was impossible to remove and had to be cut off.
“IMPOSSIBLE to remove.”
Products protect phones well and customer service has been stellar.
“Amazing products that last and really protect your phone.”
Quick, helpful customer service and a satisfying product experience.
“best customer service I have encountered”
Case is stylish but not durable and failed to protect phone.
“the case itself chipped when it fell out of my pocket”
No phone support and long fulfillment times, causing disappointment.
“You cannot reach anyone by phone”
Support quickly replaced a lost case and replacement arrived promptly.
“support I received was amazing”
Good prices, packaging, and protective cases provide nice value.
“great prices, good packaging, excellent cases”
Cases attractive but show fingerprints and scratches easily.
“Every case I've gotten already had fingerprints/some scratches on it.”
Case arrived with glue fingerprints and back detaching, indicating poor quality.
“super glue finger prints all over it”
Loves the case but would like designs offered for Samsung phones.
“I would really appreciate if you extend some of the iphone designs to samsung.”
New cases are great quality, cute, and recommendable.
“great quality and super cute.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Casely is a direct-to-consumer brand selling decorative and protective smartphone cases and small mobile accessories through its online store. It offers designs for multiple phone models and some MagSafe-compatible options, with promotions and direct web checkout targeted at retail customers.