Many customers describe fast delivery and helpful support that arranges replacements and handles order changes. A noticeable group reports missing parts, damaged items, and repeat delivery failures. Several shoppers compliment sturdy build quality and premium finishes on sofas, tables, and desks. Some reviewers say refunds take too long and point to restocking fees and slow timelines to resolve issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Support team responded and smoothly arranged a replacement for misaligned table.
“The support team was responsive, friendly, and arranged a replacement smoothly.”
Solid, well-finished walnut table delivered on time and packaged well.
“This table is exactly that, solid, good quality with a smooth finish.”
Paid over $7k and still awaiting delivery with no updates.
“We paid +$7k for some pieces of furniture that were not delivered.”
Partial bed deliveries and poor communication from support team.
“I ordered a bed for over £2k and only half of it got delivered (no metal frame or slates).”
Several reviews applaud on-time white-glove crews and quick, tidy assembly. A substantial cluster points to third-party delivery breakdowns that left orders incomplete or unusable. Some customers also mention long waits for inspections and slow fixes.
Many buyers feel the finished product is worth the price, citing sturdy materials and good finishes. Several reviews tie poor value to being charged without delivery, restocking fees, and promotions that were later cancelled. A limited number say the refund and rebate terms feel inflexible.
Some shoppers report a smooth start-to-finish experience, with helpful showroom staff and careful movers. Others describe repeated failed delivery attempts and daily follow-ups just to reschedule. A few reviews touch on day-to-day use, such as textured tabletops that take extra effort to clean.
Numerous reviews point to solid construction, smooth finishes, and desks, tables, and sofas that arrive mostly pre-assembled. Multiple customers report items arriving damaged or defective, followed by slow replacement. A smaller set highlights configurable modular sofas and premium surfaces like marble and walnut.
Customers sometimes name specific reps who reach out early and resolve issues quickly. Several complaints cite high-value orders with no updates, damage claims that went unanswered, and reschedule instructions that were ignored. A few reviewers say they were charged for missed deliveries after trying to reschedule.
Reviews split between many smooth, high-rated purchases and multiple serious service breakdowns. Positive feedback focuses on professional delivery and responsive staff. Negative accounts emphasize incomplete shipments, missing parts, and long-running disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company uses poor third-party delivery and refuses to escalate.
“They want to charge a 20% restocking fee for orders that havent even shipped.”
Defective bed frame and long delays awaiting inspection and resolution.
“the earliest inspection appointment would be more than two additional weeks away.”
Paid over $7k and still awaiting delivery with no updates.
“We paid +$7k for some pieces of furniture that were not delivered.”
Bench arrived damaged and claim submitted received no response.
“when I opened the package the top corner was cracked and there was a broken piece”
Wrong parts were sent, components dirty, and no quick resolution.
“their team arrived and immediately informed us the wrong parts were sent”
Product good but frustrating promotions and refund cancellation policies.
“The product itself is genuinely impressive.”
Multiple delivery and assembly problems with poor customer support responses.
“processed payment lickety split and nothing but problems since”
Bed arrived missing parts and replacement process has been slow.
“The bed arrived missing parts, and the delivery team couldnt put it together.”
Second sofa arrived damaged, unlevel, and replacement unresolved.
“the right end section was not only unlevel vertically and missing an alligator .”
Delivery and assembly were efficient with great support.
“Very efficient delivery and assembly.”
Delivery failed repeatedly and required daily follow-ups for rescheduling.
“be prepared to be reaching out and following up daily”
Castlery ignored reschedule instructions and charged for a missed delivery.
“Castlery simply pushes the burden onto the customer.”
Angel proactively reached out regarding my contact information after ordering.
“Angel was wonderful about reaching out regarding my contact info.”
Couch was perfect, configurable, and delivery went great.
“Couch is absolutely perfect!”
Customer service responded promptly and resolved shipping; furniture quality excellent.
“customer service at Castlery were Excellent”
Customer service was top tier and attentive during exchange.
“The customer service team is truly top tier.”
Exchange policies were inflexible and forfeited my customer rebate.
“The terms n conditions is absolutely ridiculously inflexible”
Service was fast and smooth and satisfactory.
“Fast n smooth service 👍🏻👍🏻”
Lisha was patient and helpful with my delivery issue.
“Lisha has been very helpful in assisting me in my delivery”
Delivery was seamless and movers were gentle and helpful.
“The delivery was seamless”
Customer service promptly replaced splitting cushions for outdoor set.
“They immediately responded and started the process to replace the cushions.”
Jireo responded quickly and helped with checkout issues.
“He was very fast in response and helpful”
Delivery was fast, free, and done very well.
“The delivery is fast free and done very well.”
Professional, respectful staff and timely delivery with good communication.
“Delivery was at the time and day as scheduled.”
Staff were very punctual and professional.
“Very punctual and professional”
Products were high quality and delivery was easy.
“High-quality pieces and easy delivery”
Customer service finally communicated and helped resolve lost-in-transit issue.
“Finally working with a customer service representative who communicated/ follow up with me”
Evita was very helpful and understanding during the interaction.
“Evita was very helpful and understanding!”
Reviewer requested a callback and provided a phone number.
“I would like a call back at 407-669-5885.”
Received a stained chair and rough table; refund unresolved.
“We realized within days that one chair had a stain.”
I shopped from them back in January and due to the Holiday delays, the item arrived a bit later, but it was intact and perfectly packed. The customer support was also very helpful in providing assistance in the parcel tracking. I also ordered Hudson nightstand in August and this round the delivery was done very quickly. Was quite worried but the parcel was delivered 1 week later in perfect condition. I think they have changed a lot, especially on delivery. I was happy with the last purchase so I’ll give them 4.5 stars but still, I’ll try them again to prove it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Castlery sells sofas, beds, dining tables, storage furniture, and home accessories through its website and in showrooms. The range leans modern and contemporary, with options such as modular sofas and walnut or marble-topped pieces, and many items arrive mostly pre-assembled. Delivery choices include standard shipping and white-glove service with assembly. Product pages include specifications, care guidance, and warranty details to help shoppers decide.