Catbird
Experiences & Reviews
Catbird is a jewelry brand and retailer that sells rings, necklaces, earrings and bracelets through an online store and brick-and-mortar shops. The company offers a range of fashion and fine-jewelry pieces, online product listings, and customer service channels for orders, returns and repairs. Consumers researching Catbird reviews typically look for information on product materials, sizing, repair services and responsiveness from support teams.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report delayed repairs, resizing and shipping problems; a minority describe prompt, helpful support resolving issues.
Value for money
Several customers say items do not match price expectations or feel overpriced; a few earlier purchases were seen as good value.
User experience
Customers cite site and UX issues: hidden policies, disabled product reviews, grayed-out return buttons, and unclear international rules.
Product quality
Frequent reports of damaged, mis-sized, tarnishing or poorly assembled pieces; some reviewers explicitly praise material and workmanship.
Communication
Many reviewers complain about no responses, slow follow-up and inconsistent staff replies; several note attentive, timely communication as exceptions.
Overall experience
Overall impressions in the sample trend negative: repeated service and product failures, with isolated positive resolutions reported.
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
I had a truly horrific experience withโฆ
"I had a truly horrific experience with a pair or earrings from Catbird. One of the clasps was defective, and as a result, the earring became stuck in..."
Do NOT trust them with your precious wedding rings
"I previously loved catbird, used them multiple times, and prefer to not leave bad reviews. But after my latest experience with their customer service..."
One stud was missing from my order and they made it right
"I had been eyeing the Sylvie tourmaline studs for a while because they're so unique, and I like snake designs (but not the squiggle snakes one that ar..."
Great online service
"Had fantastic customer service after purchasing a ring online from Catbird. Super helpful,..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
I had a truly horrific experience withโฆ
I had a truly horrific experience with a pair or earrings from Catbird. One of the clasps was defective, and as a result, the earring became stuck in...
Do NOT trust them with your precious wedding rings
I previously loved catbird, used them multiple times, and prefer to not leave bad reviews. But after my latest experience with their customer service...
If you need a engagement ring, go elsewhere
Up until this year I have had a good experience at Catbird. Well the run is over. I ordered a beautiful engagement ring. Unfortunately it was the wron...
Sweet Nothing Ring - not the same.
Iโm a 10 year catbird customer and a sweet nothing and threadbare loyalist. I have had several sweet nothing rings over the years because the sad trut...
Scam!
Scam!! ordered a ring and arrived damaged. Trying to get the repairs completed after retu...
Scam
Scam. Made me ear get crazy scab and had to get removed by urgent care with...
Non existent customer service
Non existent customer service. My order was not delivered, and despite complaining, I never receive...
bad customer service
ok i am annoyed. i have emailed twice now about a bracelet i ordered from themโฆ i ha...
Donโt buy Knuckle Rings from Catbird!!!
Donโt buy Knuckle Rings from Catbird!!! Very disappointed in the customer service response Iโve received from catbird today. Let me start out by sayin...
One stud was missing from my order and they made it right
I had been eyeing the Sylvie tourmaline studs for a while because they're so unique, and I like snake designs (but not the squiggle snakes one that ar...
Their "14k gold" jewelry tarnishes
Their "14k gold" jewelry tarnishes. It is magnetic. It tangles ridiculously easy. I...
Great online service
Had fantastic customer service after purchasing a ring online from Catbird. Super helpful,...
Black and White cookie charm
I waited to order the black and white cookie charm. It was out of stock for a long time. When it finally became available I ordered quickly. I had a h...
Passive aggressive customer service
Passive aggressive customer service. Ri...
I have never been more disappointed inโฆ
I have never been more disappointed in an online storeโs experience. I purchased 2 solid gold pieces for my fiancee from this store as our wedding gif...
Terrible experience
Terrible experience, order items on a promotional offer, two rings and two braclets for 85.00.. received the two rings, cheap, thin as wireโฆ contacted...
Terrible place!
Terrible place. What did NOT go wrong? Promised one thing. Got another. Hard to contact them. Given wrong customer service number, wrong website, and...
Honestly could not be worse experience
Honestly could not be worse. I have been looking at their jewelry for several years and decided to finally pull the trigger. I got 2 chokers and 4 rin...
I order from the Netherlands and theyโฆ
I order from the Netherlands and they are always so helpful with great service. It breaks my he...
Terrible experience
Terrible experience. I ordered a pair of pearls earrings and theyโre cute but definitely poor quality. The pearls were barely attached. The earring br...
Conclusion
Reviews show a mix of positive and negative experiences but a larger share report service and product problems. Common issues include long repair or resizing delays, damaged or inconsistent items, and difficulties getting timely responses. Some customers note good outcomes when customer service steps in quickly, and a few reviewers describe consistently positive purchases. If you consider buying, keep order records, verify sizing carefully for rings (especially wedding or engagement pieces), and document communications for repairs or returns. For international purchases, confirm return and exchange policies before ordering.