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We Collect & Analyze Reviews

Catbird
Experiences & Reviews

Catbird is a jewelry brand and retailer that sells rings, necklaces, earrings and bracelets through an online store and brick-and-mortar shops. The company offers a range of fashion and fine-jewelry pieces, online product listings, and customer service channels for orders, returns and repairs. Consumers researching Catbird reviews typically look for information on product materials, sizing, repair services and responsiveness from support teams.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 19%
Latest Review 15d
Overall Rating
1.8

Our Analysis

🎯

Service quality

Many reviewers report delayed repairs, resizing and shipping problems; a minority describe prompt, helpful support resolving issues.

Share of mentions
21%
Weak
💰

Value for money

Several customers say items do not match price expectations or feel overpriced; a few earlier purchases were seen as good value.

Share of mentions
8%
Weak
⚡

User experience

Customers cite site and UX issues: hidden policies, disabled product reviews, grayed-out return buttons, and unclear international rules.

Share of mentions
6%
Weak
🔧

Product quality

Frequent reports of damaged, mis-sized, tarnishing or poorly assembled pieces; some reviewers explicitly praise material and workmanship.

Share of mentions
21%
Weak
📞

Communication

Many reviewers complain about no responses, slow follow-up and inconsistent staff replies; several note attentive, timely communication as exceptions.

Share of mentions
19%
Weak
⭐

Overall experience

Overall impressions in the sample trend negative: repeated service and product failures, with isolated positive resolutions reported.

Share of mentions
25%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

B
Brittany Clem
trustpilot.com Oct 01, 2025

I had a truly horrific experience with…

I had a truly horrific experience with a pair or earrings from Catbird. One of the clasps was defective, and as a result, the earring became stuck in...

B
Betsy
trustpilot.com Oct 01, 2025

Do NOT trust them with your precious wedding rings

I previously loved catbird, used them multiple times, and prefer to not leave bad reviews. But after my latest experience with their customer service...

F
Fred Flintlock
trustpilot.com Oct 01, 2025

If you need a engagement ring, go elsewhere

Up until this year I have had a good experience at Catbird. Well the run is over. I ordered a beautiful engagement ring. Unfortunately it was the wron...

C
Carly
trustpilot.com Oct 01, 2025

Sweet Nothing Ring - not the same.

I’m a 10 year catbird customer and a sweet nothing and threadbare loyalist. I have had several sweet nothing rings over the years because the sad trut...

m
mm
trustpilot.com Oct 01, 2025

Scam!

Scam!! ordered a ring and arrived damaged. Trying to get the repairs completed after retu...

E
El
trustpilot.com Oct 01, 2025

Scam

Scam. Made me ear get crazy scab and had to get removed by urgent care with...

M
Mv
trustpilot.com Oct 01, 2025

Non existent customer service

Non existent customer service. My order was not delivered, and despite complaining, I never receive...

S
Sofia Harwood
trustpilot.com Oct 01, 2025

bad customer service

ok i am annoyed. i have emailed twice now about a bracelet i ordered from them… i ha...

A
Alexandra Bramley
trustpilot.com Oct 01, 2025

Don’t buy Knuckle Rings from Catbird!!!

Don’t buy Knuckle Rings from Catbird!!! Very disappointed in the customer service response I’ve received from catbird today. Let me start out by sayin...

K
Kayleigh B
trustpilot.com Oct 01, 2025

One stud was missing from my order and they made it right

I had been eyeing the Sylvie tourmaline studs for a while because they're so unique, and I like snake designs (but not the squiggle snakes one that ar...

A
Amelia
trustpilot.com Oct 01, 2025

Their "14k gold" jewelry tarnishes

Their "14k gold" jewelry tarnishes. It is magnetic. It tangles ridiculously easy. I...

S
S MacMillan
trustpilot.com Oct 01, 2025

Great online service

Had fantastic customer service after purchasing a ring online from Catbird. Super helpful,...

J
Janice
trustpilot.com Oct 01, 2025

Black and White cookie charm

I waited to order the black and white cookie charm. It was out of stock for a long time. When it finally became available I ordered quickly. I had a h...

L
Lara McLean
trustpilot.com Oct 01, 2025

Passive aggressive customer service

Passive aggressive customer service. Ri...

M
MY
trustpilot.com Oct 01, 2025

I have never been more disappointed in…

I have never been more disappointed in an online store’s experience. I purchased 2 solid gold pieces for my fiancee from this store as our wedding gif...

S
Susan Bosch
trustpilot.com Oct 01, 2025

Terrible experience

Terrible experience, order items on a promotional offer, two rings and two braclets for 85.00.. received the two rings, cheap, thin as wire… contacted...

M
Margaret J. Shaw
trustpilot.com Oct 01, 2025

Terrible place!

Terrible place. What did NOT go wrong? Promised one thing. Got another. Hard to contact them. Given wrong customer service number, wrong website, and...

R
Robin
trustpilot.com Oct 01, 2025

Honestly could not be worse experience

Honestly could not be worse. I have been looking at their jewelry for several years and decided to finally pull the trigger. I got 2 chokers and 4 rin...

A
Anoniem Pje
trustpilot.com Oct 01, 2025

I order from the Netherlands and they…

I order from the Netherlands and they are always so helpful with great service. It breaks my he...

S
Smcm
trustpilot.com Oct 01, 2025

Terrible experience

Terrible experience. I ordered a pair of pearls earrings and they’re cute but definitely poor quality. The pearls were barely attached. The earring br...

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Conclusion

Reviews show a mix of positive and negative experiences but a larger share report service and product problems. Common issues include long repair or resizing delays, damaged or inconsistent items, and difficulties getting timely responses. Some customers note good outcomes when customer service steps in quickly, and a few reviewers describe consistently positive purchases. If you consider buying, keep order records, verify sizing carefully for rings (especially wedding or engagement pieces), and document communications for repairs or returns. For international purchases, confirm return and exchange policies before ordering.