Reviews show a mix of positive and negative experiences but a larger share report service and product problems. Common issues include long repair or resizing delays, damaged or inconsistent items, and difficulties getting timely responses. Some customers note good outcomes when customer service steps in quickly, and a few reviewers describe consistently positive purchases. If you consider buying, keep order records, verify sizing carefully for rings (especially wedding or engagement pieces), and document communications for repairs or returns. For international purchases, confirm return and exchange policies before ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
Defective earring clasp caused injury and poor customer service response.
“One of the clasps was defective, and as a result, the earring became stuck”
Resizing delays and poor customer service left wedding rings unavailable.
“They gave us a 4-6 week timeline for our wedding rings to be returned to us after needed resizing”
Only one stud was delivered and customer service promptly resolved it.
“only one was delivered to me”
Helpful, responsive customer service and excellent ring quality.
“Super helpful, responsive, and proactive.”
Many reviewers report delayed repairs, resizing and shipping problems; a minority describe prompt, helpful support resolving issues.
Several customers say items do not match price expectations or feel overpriced; a few earlier purchases were seen as good value.
Customers cite site and UX issues: hidden policies, disabled product reviews, grayed-out return buttons, and unclear international rules.
Frequent reports of damaged, mis-sized, tarnishing or poorly assembled pieces; some reviewers explicitly praise material and workmanship.
Many reviewers complain about no responses, slow follow-up and inconsistent staff replies; several note attentive, timely communication as exceptions.
Overall impressions in the sample trend negative: repeated service and product failures, with isolated positive resolutions reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Charm ordered Jan 18 never arrived and no refund issued.
“I bought a charm on 1/18 and never received it.”
Charm ordered Jan 18 never arrived and no refund issued.
“I bought a charm on 1/18 and never received it.”
Holiday order missed deadline and arrived two months late without communication.
“Finally received my items a full two months later”
Holiday order missed deadline and arrived two months late without communication.
“Finally received my items a full two months later”
Promised holiday delivery never arrived and company gave no updates.
“I purchased an expensive ring for my daughter with a Dec. 24 delivery date.”
Promised holiday delivery never arrived and company gave no updates.
“I purchased an expensive ring for my daughter with a Dec. 24 delivery date.”
Cute designs and beautiful chains, but pendants scratch easily.
“the gold on pendants scratches a bit easier than I would like it to”
Cute designs and beautiful chains, but pendants scratch easily.
“the gold on pendants scratches a bit easier than I would like it to”
Defective earring clasp caused injury and poor customer service response.
“One of the clasps was defective, and as a result, the earring became stuck”
Resizing delays and poor customer service left wedding rings unavailable.
“They gave us a 4-6 week timeline for our wedding rings to be returned to us after needed resizing”
Replacement ring delayed and company failed to respond to inquiries.
“Crickets....no response.”
New Sweet Nothing ring differs in color, finish, and assembly quality.
“My new sweet nothing ring, however, is light gold, a bit dull, and has a noticeable jump ring”
Returned damaged ring and still waiting four months for repairs.
“It’s been 4 months now since I made the purchase. still no ring.”
Ear reaction from cheap jewelry caused scab and required urgent care.
“Made me ear get crazy scab and had to get removed by urgent care with a needle.”
Order not delivered and customer service did not respond.
“Non existent customer service.”
Bracelet clasp broke and company stopped replying to emails.
“the clasp already broke. no one is now replying to me”
Knuckle ring slipped off despite sales assurance; poor customer service.
“I realized that one of my knuckle ring had fallen off!”
Only one stud was delivered and customer service promptly resolved it.
“only one was delivered to me”
Their 14k gold jewelry tarnished, discolored, and caused skin reactions.
“Their "14k gold" jewelry tarnishes.”
Helpful, responsive customer service and excellent ring quality.
“Super helpful, responsive, and proactive.”
Charm was much smaller than expected and returned for disappointment.
“It was extremely small.”
Customer service was passive-aggressive and jewelry was small and overpriced.
“Passive aggressive customer service.”
Company refused promised international exchange and provided poor customer service.
“there is no exchanges for international purchases”
Promotional order delivered only cheap rings and customer service gave conflicting answers.
“cheap, thin as wire...”
Multiple service failures and poor-quality ring; return process unusable.
“Now I can't print a return label o send it back.”
Size issues, refused exchanges, and refused to honor sale; poor service.
“They said no exchanges.”
Orders from Netherlands were handled with consistently helpful service.
“they are always so helpful with great service.”
Pearl earrings were poor quality and broke within one month.
“The pearls were barely attached.”
I ordered an emerald raindrop necklace as a gift for my friend's birthday present, but I'm thinking of keeping it for myself because I like it so much better than any of the other necklaces that I own. It shipped very quickly and arrived in perfect condition. The quality of the necklace is great, and the price was unbeatable. The customer service was also great, they helped me to choose the size of the necklace. I would definitely recommend this store! I would highly recommend this necklace to anyone looking for an exquisite piece of jewelry at an amazing price. You will not be disappointed! A satisfied customer.
Thanks
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Catbird is a jewelry brand and retailer that sells rings, necklaces, earrings and bracelets through an online store and brick-and-mortar shops. The company offers a range of fashion and fine-jewelry pieces, online product listings, and customer service channels for orders, returns and repairs. Consumers researching Catbird reviews typically look for information on product materials, sizing, repair services and responsiveness from support teams.