Many shoppers like the site layout, simple ordering, and quick delivery on several items. A large group say what arrived didn’t match the descriptions and had poor fabric or build quality. Multiple customers describe support that feels blocked or bot-run, with refunds or returns refused. Experiences differ sharply by item type and how the order turned out.
Examples from available reviews (Nov 2021 – Mar 2026).
Received incorrect items and received only bot replies, refund problems.
“all I get are bot replies.”
Products inferior and unlike pictures; cannot reach customer service.
“do not look anything like the pictures advertised.”
Website was attractive and displayed quality product views.
“Attractive site which displayed many quality views of your products.”
Fast shipping and good quality; shoes look amazing.
“Fast shipping, good quality, the shoes look amazing!!”
Many complaints mention refunds being refused, being asked to ship returns to faraway addresses, and return parcels that went missing. Fewer reviews report fast shipping and helpful staff, including one named employee praised for quick replies.
Several reviewers say prices were good and the products matched what was described and expected. Others cite high shipping costs, discount codes that didn’t work, or items that felt not worth it because the materials were poor.
Most positive feedback centers on the site experience: easy to navigate, appealing product displays, and a simple checkout. A smaller group report orders that never arrived or payments taken without receiving goods, which ruined the experience.
Many reviews say items showed up in synthetic or cheap materials instead of the advertised cotton, linen, or virgin hair. Some buyers report accurate sizing and strong quality for certain garments and shoes, suggesting quality shifts by product line.
Many customers say support didn’t respond and that refund or return requests got automated or bot-style replies. A smaller number describe clear, prompt updates and useful help from specific staff members.
Reviews split sharply between smooth purchases with accurate items and strongly negative experiences tied to wrong materials and blocked refunds. Results seem to depend on the individual order rather than being consistent across the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received incorrect items and received only bot replies, refund problems.
“all I get are bot replies.”
Website/app easy to use with many choices.
“Easy to use, with many choices!”
Customer liked the selection of choices available.
“Nice choices”
Quality terrible, fabrics low quality, and customer service unresponsive.
“Quality is horrible.”
Products inferior and unlike pictures; cannot reach customer service.
“do not look anything like the pictures advertised.”
Received incorrect materials and sizes; company refused prepaid return label or full refund.
“They REFUSE to sent me a prepaid label or a full refund.”
Website was attractive and displayed quality product views.
“Attractive site which displayed many quality views of your products.”
Unable to use provided discount code.
“Did not get a chance to use my discount code”
Ordering was easy and selections were nice.
“Easy ordering”
Website was easy to shop on.
“Easy to shop”
Items arrived as polyester, returning to China lost shipment and extra cost.
“I had to return to China and it didn’t arrive.”
Product looked high quality online but arrived cheap and poor quality.
“couldn't believe it was so cheap and crappy.”
Seller unresponsive and refuses returns or refunds, reviewer calls it a scam.
“no, there is no more after-sales service team”
Received poor item differing from description and unresolved refund demand.
“I ordered a sweater cardigan for $70 but ended up with a piece of shedding cotton”
Ordered colourful cotton/linen tops but received nylon imitations instead.
“What I received were three horrible nylon imitations”
Website easy to navigate with helpful search features.
“Website easily navigatable.”
Received incorrect items and company stopped responding to refund requests.
“a scam and thieves site”
Glad to see and purchase this clothing style.
“I was glad to see and purchase this style of clothing.”
Items were cheap, sizing incorrect, and customer wants to return them.
“The purple and green rose embroidered denim jacket is NOT denim”
Loved the unique garment selection compared to other stores.
“I loved the selection of garments!”
Top was polyester, not cotton as advertised, causing disappointment.
“The top I received is not made of cotton, as described in the ad.”
Fast delivery and good prices, but shipping expensive and material quality lacking.
“shipping is too expensive”
Return policy requires returning to US, feels like a scam.
“you have to return it to the US”
Received order but at least one item lacked expected quality.
“at least one item is not the quality I expected.”
Could not contact company and still haven't received the order.
“I still haven't been able to contact these people at all.”
Money taken from account but customer never received the order.
“took my money from my account since 11/19/2021”
Delivery took long, satisfied overall but needs to return for larger size.
“It takes long for delivery.”
Item was great and size fit perfectly.
“Great item and the size are perfect”
Very satisfied and would purchase again.
“Would buy again”
Received synthetic wig instead of virgin hair; cannot use it and asks about return.
“I recieved a wig that was plastic hair material without a lace front.”
Customer praises Lori for excellent, fast service and quick delivery.
“Lori is an exceptional worker extremely efficient fast to respond.”
Happy with purchase and quick arrival.
“Very happy with my purchase .. arrived quickly .”
Fast shipping and good quality; shoes look amazing.
“Fast shipping, good quality, the shoes look amazing!!”
Delivery was on time and transaction was pleasant.
“It was on time and pleasure doing business with you”
Customer reports good service from the company.
“Good service”
All items were good quality and customer reordered.
“All items were of Good quality material”
Chanel shirt exceeded expectations, but beaded shirt was too small.
“I am IN LOVE with the Chanel shirt!!”
Product matched description and offered good value for money.
“It was exactly as described”
Shipping was fast and customer enjoys their clothes.
“The shipping was fast”
Top fits as hoped and was delivered within estimated timeframe.
“It fits just as I had hoped.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
CBRStyle runs an online fashion store selling women’s clothing and accessories. It offers tops, jackets, dresses, shoes, and wigs, with product pages showing photos and size details. Shoppers order through the site checkout and select shipping when they buy. The company provides online customer support and lists a returns policy for purchased items.