Many reviewers compliment friendly store staff and attentive sales help. Several shoppers point to the appealing design and display of rings, necklaces, and earrings. Others describe major product failures and customer-service requests that never get resolved. Alongside the praise for the shopping experience, some reviews raise payment and order-fulfillment concerns.
Examples from available reviews (Dec 2022 – Mar 2026).
Excellent in-store service with free gift and quality packaging.
“I could not be happier with my purchase and the experience of their customer service.”
Necklace is beautiful and packaging impressive.
“Beautiful necklace. And packaging is impressive.”
Center stone fell out and company refused replacement.
“main center stone fell out”
Order delayed and oversold; no responses from customer service.
“Their customer service sucks and their product management is a joke.”
In-store staff often earn praise for being friendly and helpful. Multiple reviewers mention slow order processing and customer-service questions that go unanswered. Overall, experiences split between quick help in the shop and weak follow-through after the sale.
Many customers point to the look of the designs and perceived craftsmanship as reasons to buy. For others, reports of broken settings, missing stones, or items that don’t match the photos reduce the sense of value. Refused refunds or replacements added to negative views on value.
Shoppers describe enjoyable experiences choosing pieces for special occasions and say the presentation looks good online and in the store. Some reviewers report billing or account-charge problems and say checkout behavior on the site felt concerning. At least one person calls navigation straightforward, while phone follow-up varies.
Positive reviews highlight an attractive finish and repeat buys of pieces that hold up well. Recurring complaints cite items arriving damaged, stones coming loose or missing, and differences between listings and what shows up. Several reviewers asked for repairs or replacements and say the responses were unsatisfactory.
Some customers say staff communicate clearly and warmly during in-store visits. Others report emails and calls going unanswered and say the company didn’t leave messages even when it could be reached by phone. Communication consistency shifts between the purchase stage and after-sales support.
Reviews range from very positive in-store visits to problems that remain unresolved after purchase. Many highlight strong visuals and helpful on-site assistance, while others repeatedly point to defects, fulfillment issues, and limited support after the sale. As a result, feedback splits between celebratory buys and complaints that need follow-up from the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (18) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company is personable and ensures orders are entered correctly.
“The company is VERY personable and friendly.”
Great service and beautiful jewelry with a fabulous collection.
“Great service, beautiful jewelry and a fabulous collection”
Excellent in-store service with free gift and quality packaging.
“I could not be happier with my purchase and the experience of their customer service.”
Found a special birthday item at Celtic Knot.
“I wanted something special for myself to celebrate my birthday and Celtic Knot had just the thing!”
Necklace is beautiful and packaging impressive.
“Beautiful necklace. And packaging is impressive.”
Customer service was very helpful.
“Customer service was very helpful.”
Piece shines; reviewer ordered another and praises quality.
“True quality and beauty!”
Order delayed and oversold; no responses from customer service.
“Their customer service sucks and their product management is a joke.”
Earrings arrived not as pictured and company did not respond.
“they look nothing like the picture.”
Jewelry broke and company refused replacement or refund.
“prongs are broken and gone!”
Business account charged then reversed; site requested card digits.
“This is a scam operation to steal credit card numbers.”
Great customer support and amazing products.
“Great customer support, amazing products”
Order delayed by 3-5 day processing and poor communication.
“it takes them 3-5 days just to ship the item”
Received damaged jewelry and company did not respond helpfully.
“necklace chain was kinked,posts on earrings were too fat to fit into holes in ears”
Resale interactions are repeatedly bothersome.
“Bothersome all the time to resale”
Website is easy to navigate but calls lacked clarity.
“they don’t leave any messages!!”
Orders arrived timely and friends praised the quality.
“Friends and family were amazed at quality”
Center stone fell out and company refused replacement.
“main center stone fell out”
Business account charged then reversed; site requested card digits.
“This is a scam operation to steal credit card numbers.”
I recently purchased a beautiful Celtic Knot ring from Celtic Knot Jewelry & Co. and I must say, it was an amazing experience overall. The website is user-friendly and easy to navigate through, making the selection process comfortable even for someone who isn't tech-savvy.
The product arrived three days after placing the order, which was impressive because I selected standard shipping that takes 3-5 days according to their website. When I received my package, it was beautifully packaged with care instructions enclosed inside.
Now onto the ring itself - It's absolutely stunning! The quality of craftsmanship is evident in its intricate detailing and smooth finish - this definitely is a piece that will last me a long time when taken care of properly.
One thing that stands out about this company is their mission statement - 'One jewelry plants one tree'. As someone who values sustainable practices, purchasing from them sure did feel good knowing they are contributing to planting more trees!
In conclusion, If you're looking for authentic and well-crafted Celtic knot jewelry as a gift or just for yourself - look no further than Celtic Knot Jewelry & Co.!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Celtic Knot is a jewelry retailer focused on rings, necklaces, and earrings. It sells online and through a retail location where customers can see pieces in person. Product pages usually include photos and choices for metal and stone options. Designs draw on traditional motifs as well as modern styles. The website allows online ordering and customer account management.