Reviews Analyzed
11
We Collect & Analyze Reviews
Celtic Knot
Experiences & Reviews
Celtic Knot is an online jewelry brand focused on Celtic-knot–inspired pieces such as rings, earrings and necklaces. The company operates a direct-to-consumer website where customers select designs and place orders. People researching Celtic Knot commonly look for information on product craftsmanship, shipping and returns, and customer support before purchasing.
Overview & Key Metrics
Positive Sentiment
36%
Latest Review
13d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Shipping and order handling are inconsistent: some customers received timely shipments, while others report overselling, long processing times, and orders stuck in warehouses.
Share of mentions
Weak
16%
💰
Value for money
Limited data: one reviewer reported no replacement or refund for damaged items, raising concerns about warranty and post-sale value.
Share of mentions
Mixed
3%
⚡
User experience
Website navigation is praised by some, but multiple buyers reported frustrating ordering, lack of tracking, and processing delays that harmed the purchase experience.
Share of mentions
Weak
16%
🔧
Product quality
Reports split: several buyers praised craftsmanship and packaging, while others received damaged items, broken prongs, or pieces that did not match listing photos.
Share of mentions
Mixed
18%
📞
Communication
Customer contact shows large variability: a few reviews praise support, but many describe unanswered queries, unhelpful agents, or suspicious billing requests.
Share of mentions
Weak
18%
⭐
Overall experience
Overall impressions are mixed-to-negative: some customers report positive purchases and on-time delivery, but more reviews describe unresolved issues and poor after-sales support.
Share of mentions
Weak
29%
Our Independent Methodology
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Featured Customer Experiences
Representative examples from 11 verified reviews (December 2022 – October 2025).
Authenticity meets Sustainability: My Experience with Celtic Know Jewelry & Co.
"I recently purchased a beautiful Celtic Knot ring from Celtic Knot Jewelry & Co. and I must say, it was an amazing experience overall. The website is user-friendly and easy to navigate through, making the selection process comfortable even for someone who isn't tech-savvy. The product arrived three days after placing the order, which was impressive because I selected standard shipping that takes 3-5 days according to their website. When I received my package, it was beautifully packaged with care instructions enclosed inside. Now onto the ring itself - It's absolutely stunning! The quality of craftsmanship is evident in its intricate detailing and smooth finish - this definitely is a piece that will last me a long time when taken care of properly. One thing that stands out about this company is their mission statement - 'One jewelry plants one tree'. As someone who values sustainable practices, purchasing from them sure did feel good knowing they are contributing to planting more trees! In conclusion, If you're looking for authentic and well-crafted Celtic knot jewelry as a gift or just for yourself - look no further than Celtic Knot Jewelry & Co.!"
Cathrine
Collected.reviews
Dec 26, 2022
Featured for: Positive: product, shipping, UX
A clear reason to not order from Celtic-Knot.
"I ordered earrings on December 8. On December 12, I was emailed they were ready to be shipped. On December 16, I was told they oversold and could not..."
Steven Warren
Trustpilot
Oct 01, 2025
Featured for: Negative: oversold, no responses
I ordered 18K earrings with a small…
"I ordered 18K earrings with a small emerald in the center and surrounded with small emeralds. the earrings finally arrived, and they look nothing like..."
Joyce Macon
Trustpilot
Oct 01, 2025
Featured for: Negative: item mismatch, no reply
Celtic Knot Inc at egstgmg.com charged my…
"egstgmg.com charged my business bank account and then reversed it. They want the first 6 and last 4 digi..."
Stephen Picardi
Trustpilot
Oct 01, 2025
Featured for: Trust concern: billing scam allegation
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 11 reviews
All Customer Reviews
Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Steven Warren
trustpilot.com
Oct 01, 2025
A clear reason to not order from Celtic-Knot.
I ordered earrings on December 8. On December 12, I was emailed they were ready to be shipped. On December 16, I was told they oversold and could not...
J
Joyce Macon
trustpilot.com
Oct 01, 2025
I ordered 18K earrings with a small…
I ordered 18K earrings with a small emerald in the center and surrounded with small emeralds. the earrings finally arrived, and they look nothing like...
k
kerry sullivan
trustpilot.com
Oct 01, 2025
Buyer Beware
Buyer Beware: they do not even offer a replacement never mind a refund - le...
S
Stephen Picardi
trustpilot.com
Oct 01, 2025
Celtic Knot Inc at egstgmg.com charged my…
egstgmg.com charged my business bank account and then reversed it. They want the first 6 and last 4 digi...
B
Bogdan Radu
trustpilot.com
Oct 01, 2025
Great customer support
Great customer suppo...
R
Robert Spencer
trustpilot.com
Oct 01, 2025
I ordered some items from them on…
I ordered some items from them on January 31st in time for Valentine’s Day. The 31st was a Monday when Wednesday came I noticed I did not receive any...
D
Dan Gardner
trustpilot.com
Oct 01, 2025
When I ordered the jewelry ,It was part…
When I ordered the jewelry ,It was part of our 50th wedding celebration so I ordered it plenty early and when it came I read on the outside of the pac...
M
Margaret Haennicke
trustpilot.com
Oct 01, 2025
Bothersome all the time to resale
Bothersome all t...
G
Glenn Thomas
trustpilot.com
Oct 01, 2025
Celtic Knot has beautiful products easy…
Celtic Knot has beautiful products easy to navigate their website! My only complaint is when the call a customer they don’t leave any messages!! I got...
N
Nicholas Gesa
trustpilot.com
Oct 01, 2025
All orders from you have arrived in a…
All orders from you have arrived in a very timely...
C
Cathrine
Collected.reviews
Dec 26, 2022
Authenticity meets Sustainability: My Experience with Celtic Know Jewelry & Co.
I recently purchased a beautiful Celtic Knot ring from Celtic Knot Jewelry & Co. and I must say, it was an amazing experience overall. The website is user-friendly and easy to navigate through, making the selection process comfortable even for someone who isn't tech-savvy.
The product arrived three days after placing the order, which was impressive because I selected standard shipping that takes 3-5 days according to their website. When I received my package, it was beautifully packaged with care instructions enclosed inside.
Now onto the ring itself - It's absolutely stunning! The quality of craftsmanship is evident in its intricate detailing and smooth finish - this definitely is a piece that will last me a long time when taken care of properly.
One thing that stands out about this company is their mission statement - 'One jewelry plants one tree'. As someone who values sustainable practices, purchasing from them sure did feel good knowing they are contributing to planting more trees!
In conclusion, If you're looking for authentic and well-crafted Celtic knot jewelry as a gift or just for yourself - look no further than Celtic Knot Jewelry & Co.!
Conclusion
Reviews for Celtic Knot show a mixture of satisfied buyers and multiple complaints about fulfillment and communication. Positive reports highlight attractive craftsmanship, careful packaging and some timely deliveries. However, many reviewers report oversold items, processing delays, damaged or mismatching products, unresponsive support, and at least one serious billing concern. If you consider buying, verify the seller’s current shipping and return policies, request tracking, document package openings, and use a secure payment method with buyer protection. Reading recent, date-stamped reviews and contacting support before purchase can help set expectations and reduce risk.