Reviews for Celtic Knot show a mixture of satisfied buyers and multiple complaints about fulfillment and communication. Positive reports highlight attractive craftsmanship, careful packaging and some timely deliveries. However, many reviewers report oversold items, processing delays, damaged or mismatching products, unresponsive support, and at least one serious billing concern. If you consider buying, verify the seller’s current shipping and return policies, request tracking, document package openings, and use a secure payment method with buyer protection. Reading recent, date-stamped reviews and contacting support before purchase can help set expectations and reduce risk.
Examples from available reviews (Dec 2022 – Feb 2026).
They received a well-crafted, attractively packaged ring quickly and sustainably.
“It's absolutely stunning!”
Order delayed and oversold; no responses from customer service.
“Their customer service sucks and their product management is a joke.”
Earrings arrived not as pictured and company did not respond.
“they look nothing like the picture.”
Business account charged then reversed; site requested card digits.
“This is a scam operation to steal credit card numbers.”
Shipping and order handling are inconsistent: some customers received timely shipments, while others report overselling, long processing times, and orders stuck in warehouses.
Limited data: one reviewer reported no replacement or refund for damaged items, raising concerns about warranty and post-sale value.
Website navigation is praised by some, but multiple buyers reported frustrating ordering, lack of tracking, and processing delays that harmed the purchase experience.
Reports split: several buyers praised craftsmanship and packaging, while others received damaged items, broken prongs, or pieces that did not match listing photos.
Customer contact shows large variability: a few reviews praise support, but many describe unanswered queries, unhelpful agents, or suspicious billing requests.
Overall impressions are mixed-to-negative: some customers report positive purchases and on-time delivery, but more reviews describe unresolved issues and poor after-sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (18) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company is personable and ensures orders are entered correctly.
“The company is VERY personable and friendly.”
Great service and beautiful jewelry with a fabulous collection.
“Great service, beautiful jewelry and a fabulous collection”
Excellent in-store service with free gift and quality packaging.
“I could not be happier with my purchase and the experience of their customer service.”
Found a special birthday item at Celtic Knot.
“I wanted something special for myself to celebrate my birthday and Celtic Knot had just the thing!”
Necklace is beautiful and packaging impressive.
“Beautiful necklace. And packaging is impressive.”
Customer service was very helpful.
“Customer service was very helpful.”
Piece shines; reviewer ordered another and praises quality.
“True quality and beauty!”
Order delayed and oversold; no responses from customer service.
“Their customer service sucks and their product management is a joke.”
Earrings arrived not as pictured and company did not respond.
“they look nothing like the picture.”
Jewelry broke and company refused replacement or refund.
“prongs are broken and gone!”
Business account charged then reversed; site requested card digits.
“This is a scam operation to steal credit card numbers.”
Great customer support and amazing products.
“Great customer support, amazing products”
Order delayed by 3-5 day processing and poor communication.
“it takes them 3-5 days just to ship the item”
Received damaged jewelry and company did not respond helpfully.
“necklace chain was kinked,posts on earrings were too fat to fit into holes in ears”
Resale interactions are repeatedly bothersome.
“Bothersome all the time to resale”
Website is easy to navigate but calls lacked clarity.
“they don’t leave any messages!!”
Orders arrived timely and friends praised the quality.
“Friends and family were amazed at quality”
Center stone fell out and company refused replacement.
“main center stone fell out”
Business account charged then reversed; site requested card digits.
“This is a scam operation to steal credit card numbers.”
I recently purchased a beautiful Celtic Knot ring from Celtic Knot Jewelry & Co. and I must say, it was an amazing experience overall. The website is user-friendly and easy to navigate through, making the selection process comfortable even for someone who isn't tech-savvy.
The product arrived three days after placing the order, which was impressive because I selected standard shipping that takes 3-5 days according to their website. When I received my package, it was beautifully packaged with care instructions enclosed inside.
Now onto the ring itself - It's absolutely stunning! The quality of craftsmanship is evident in its intricate detailing and smooth finish - this definitely is a piece that will last me a long time when taken care of properly.
One thing that stands out about this company is their mission statement - 'One jewelry plants one tree'. As someone who values sustainable practices, purchasing from them sure did feel good knowing they are contributing to planting more trees!
In conclusion, If you're looking for authentic and well-crafted Celtic knot jewelry as a gift or just for yourself - look no further than Celtic Knot Jewelry & Co.!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Celtic Knot is an online jewelry brand focused on Celtic-knot–inspired pieces such as rings, earrings and necklaces. The company operates a direct-to-consumer website where customers select designs and place orders. People researching Celtic Knot commonly look for information on product craftsmanship, shipping and returns, and customer support before purchasing.