Reviews Analyzed
20
We Collect & Analyze Reviews
Chicwish
Experiences & Reviews
Chicwish is an online direct-to-consumer fashion retailer focused on women’s apparel and accessories. The brand sells dresses, skirts, tops and related items through its e-commerce site and ships internationally. Consumers researching Chicwish commonly look for product quality, sizing, returns and customer-service experiences.
Overview & Key Metrics
Positive Sentiment
85%
Latest Review
17d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers report responsive, helpful customer service and fast replies; a small subset report problematic returns handling, especially for UK buyers.
Share of mentions
Strong
18%
💰
Value for money
Many reviewers praise the price-to-quality balance, but several UK customers report unexpected costs (returns/customs) that reduce perceived value.
Share of mentions
Mixed
10%
⚡
User experience
Ordering and delivery are described as smooth and fast by many; multiple reviewers note confusing returns flows and delayed or fragmented shipping for some orders.
Share of mentions
Mixed
11%
🔧
Product quality
Widespread positive comments on materials, construction and match-to-photos; a minority mention sizing or fit inconsistencies on specific items.
Share of mentions
Strong
21%
📞
Communication
Frequent praise for prompt, named customer-service contacts and timely updates; a few reviewers report misleading online return information.
Share of mentions
Strong
17%
⭐
Overall experience
Overall experiences are mostly positive with many repeat buyers praising style and quality; a few UK customers report serious returns issues.
Share of mentions
Strong
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Warning to UK customers
"Warning to UK customers - the website shows false information for UK returns! I checked the returns policy before buying and saw that, although there..."
Jess W
Trustpilot
Oct 01, 2025
Featured for: UK returns and policy warning
Wonderful, quality, comfortable clothes
"Chicwish offers wonderful clothes of high quality and comfort. I've been ordering from their website for years n..."
Janneke
Trustpilot
Oct 01, 2025
Featured for: Long-term customer, praises service
Beautiful clothing and great customer service
"I have been purchasing from ChicWish since this summer. The clothing is absolutely stunning and a great price. I’ve been happy with everything I’ve or..."
MW
Trustpilot
Oct 01, 2025
Featured for: Detailed praise: fast CS, pricing
Balanced Appraisal - Postive with learning - Good Clothing
"Critical Balance - I remain pleased with the clothing—great Styles and Combinations. The quality is good. The customer service can seem daunting and l..."
Janet Willicott
Trustpilot
Oct 01, 2025
Featured for: Balanced review: resolved after delay
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
S
S Z
trustpilot.com
Oct 01, 2025
Happy first time costumer
It was my first time ordering with chicwish and I had a great experience!! At first I was scared it was a scam because the prices were so great and th...
J
Jess W
trustpilot.com
Oct 01, 2025
Warning to UK customers
Warning to UK customers - the website shows false information for UK returns! I checked the returns policy before buying and saw that, although there...
S
Sanchita Mondal
trustpilot.com
Oct 01, 2025
This is my 3rd purchase from Chicwish.I…
This is my 3rd purchase from Chicwish.I bought one blue knit tank top and a pleated maxi dress.The top is really cute and a great way to add...
H
HD
trustpilot.com
Oct 01, 2025
Returns process - dismal!
Ordered a dress for an upcoming wedding, however it didn’t fit. I checked the returns information before I bought the dress, which stated: Refund to o...
J
Janneke
trustpilot.com
Oct 01, 2025
Wonderful, quality, comfortable clothes
Chicwish offers wonderful clothes of high quality and comfort. I've been ordering from their website for years n...
A
Annette
trustpilot.com
Oct 01, 2025
UK Customers - Beware Returns Experience
I want to make UK customers aware that the returns policy is a poor experience as you are only able to return goods via the USA or Hong Kong which you...
J
Joyce Willy
trustpilot.com
Oct 01, 2025
I love the clothes from Chicwish
I love the clothes from Chicwish. It stay’s beautiful for a very long time. Recently I ordered a lot of clothes in one time. Which resulted in paying...
C
Cristy Bennett
trustpilot.com
Oct 01, 2025
They have always taken care of me
They have always taken care of me. When I have a return, th...
D
Drea Bekemeyer
trustpilot.com
Oct 01, 2025
Beautiful, Quality Clothing! Fantastic Customer Service!
Recently I ordered a skirt and shirt for fall. Both arrived larger than I expected. MY FAULT! 3 years ago I lost 50 pounds and I still struggle with s...
C
Consumer
trustpilot.com
Oct 01, 2025
Hello Fanya
Hello, I received excellent communication with Fanya from ChicWish customer service, I had a query which was answered very quickly. The item I ordered...
M
MW
trustpilot.com
Oct 01, 2025
Beautiful clothing and great customer service
I have been purchasing from ChicWish since this summer. The clothing is absolutely stunning and a great price. I’ve been happy with everything I’ve or...
A
A Lowden
trustpilot.com
Oct 01, 2025
Love this store!
I have ordered several items and love them all! The quality is alway...
V
Victoria J OHara
trustpilot.com
Oct 01, 2025
Ordered two tops
Ordered two tops. Both are beautiful. The quality is definitely there. I kept one of them, the...
A
Aleena
trustpilot.com
Oct 01, 2025
Helpful
Helpful. Had a small issue w...
T
Thea
trustpilot.com
Oct 01, 2025
Fast delivery and everything was just…
Fast delivery and everything was just like in the photos. I ordere...
S
S. Bolton
trustpilot.com
Oct 01, 2025
Loyal and Happy customer
Love Chicwish! Their pieces are beautifully designed, powerfully feminine and of great quality. I always receive compliments. Having ordered from them...
d
donna
trustpilot.com
Oct 01, 2025
to all staff at chicWish
to all staff at chicWish thank you for advice and handling customer with respect and upto date information beautiful dresses super cool cardigans what...
J
Janet Willicott
trustpilot.com
Oct 01, 2025
Balanced Appraisal - Postive with learning - Good Clothing
Critical Balance - I remain pleased with the clothing—great Styles and Combinations. The quality is good. The customer service can seem daunting and l...
B
BLG
trustpilot.com
Oct 01, 2025
Chicwish experience
The pieces I've ordered from Chicwish are beautiful. The return process is not as quick as some re...
B
Brigitta Robinson
trustpilot.com
Oct 01, 2025
Great clothing. Very stylish
I bought two items. I received so many compliments for this outfit. It fit me perfectly. Any concerns I had along the way...
Conclusion
Reviewers most often highlight good product quality and accurate photos, with many repeat buyers praising materials and fit. Customer service is frequently described as responsive and helpful, including named representatives and timely updates. However, multiple UK customers report frustrating returns: inaccurate on-site return info, required returns to the USA/Hong Kong, and notable customs or postage costs. If you are in the UK or another market with duties, check Chicwish’s current return and customs terms before ordering and consider contacting customer service about return options in advance.