Reviewers most often highlight good product quality and accurate photos, with many repeat buyers praising materials and fit. Customer service is frequently described as responsive and helpful, including named representatives and timely updates. However, multiple UK customers report frustrating returns: inaccurate on-site return info, required returns to the USA/Hong Kong, and notable customs or postage costs. If you are in the UK or another market with duties, check Chicwish’s current return and customs terms before ordering and consider contacting customer service about return options in advance.
Examples from available reviews (Oct 2025 – Feb 2026).
UK customer encountered misleading returns info and unacceptable return demands.
“directed to send the items to a USA address - no returns slip or information on customs.”
Longtime customer praises high-quality, comfortable clothing and good service.
“Chicwish offers wonderful clothes of high quality and comfort.”
Stunning clothing and prompt customer service with helpful follow-ups.
“customer service has always returned my email in less than 24 hours.”
Satisfied with clothing quality but found customer service slow to resolve.
“The customer service can seem daunting and long-winded;”
Most reviewers report responsive, helpful customer service and fast replies; a small subset report problematic returns handling, especially for UK buyers.
Many reviewers praise the price-to-quality balance, but several UK customers report unexpected costs (returns/customs) that reduce perceived value.
Ordering and delivery are described as smooth and fast by many; multiple reviewers note confusing returns flows and delayed or fragmented shipping for some orders.
Widespread positive comments on materials, construction and match-to-photos; a minority mention sizing or fit inconsistencies on specific items.
Frequent praise for prompt, named customer-service contacts and timely updates; a few reviewers report misleading online return information.
Overall experiences are mostly positive with many repeat buyers praising style and quality; a few UK customers report serious returns issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Order arrived quickly; customer service helped with returns despite sizing.
“their customer service was amazing and they helped me through every step.”
Exchange was smooth with great communication ensuring timely delivery.
“Communication with Vicky was great and she followed up”
Customer support responded quickly and was great.
“Customer support was great and response was quick”
Delivery problem resolved by Chicwish's great customer service.
“Chicwish gave me great customer service.”
Cardigan matched website, soft, superb quality, and versatile.
“it came and it is beautiful, so soft, superb quality and will go with so many outfits.”
Elderly customer impressed by responsive service and fast delivery.
“Customer service has been impressive - very responsive.”
Customer praises collection, fitting, designs, and prompt customer service.
“Their fitting and designs will never disappoint.”
Good service with quick responses and refund; will buy again.
“Very good service and quick response”
Return process was easy and a gift item was accepted.
“I asked about the return policy and it was very easy.”
Company promptly replaced a lost shipment and was responsive.
“Chicwish was very responsive when my package got lost in the mail.”
High-fashion, good quality clothing offered at affordable prices with responsive service.
“It is high fashion, great quality, at an affordable price.”
Skirt quality pleased customer; nicely lined and swung well.
“I was pleased with the quality of the skirt I ordered.”
Skirts were pretty, fit well, true to size, and received compliments.
“They fit really well and true to size.”
Purchasing and returns were easy with prompt customer service.
“Easy to purchase. Easy to return. Prompt customer service”
Dress matched website description but didn't suit customer; service aided returns.
“Such a pretty dress and I was not disappointed.”
Dress was great and team successfully changed delivery address before shipment.
“The turtleneck sweater dress I got is great & pretty.”
Customer found the cloth beautiful and praised the staff.
“Beautiful cloth. Great staff”
Customer says they love Chicwish's clothes.
“Love their clothes!”
Questions were answered timely and received great-quality pieces.
“They answered my questions in a timely manner and the quality of the pieces I received was great.”
Customer service was easy and responsive; prices good and items unique.
“Easy customer service. Great Prices and really unique items.”
First-time order was positive; item was beautiful and satisfying.
“I had a great experience!!”
UK customer encountered misleading returns info and unacceptable return demands.
“directed to send the items to a USA address - no returns slip or information on customs.”
Repeat customer pleased with a cute top and elegant maxi dress.
“The pleated maxi dress is elegant and classy.”
Return process required posting to US address, making returns costly.
“all returns needed to be posted back to their US address.”
Longtime customer praises high-quality, comfortable clothing and good service.
“Chicwish offers wonderful clothes of high quality and comfort.”
UK buyer found returns policy misleading and return shipping expensive.
“it only came up with a USA address.”
Clothes stay beautiful long-term; material quality praised and customs refunded.
“It stay’s beautiful for a very long time.”
Customer reports responsive support and quick credit for returns.
“They have always taken care of me.”
Customer service quickly resolved sizing issue and replacement items fit perfectly.
“they helped me resolve me issue quickly and efficiently.”
Received quick, excellent communication; items were beautifully made.
“excellent communication with Fanya from ChicWish customer service”
Stunning clothing and prompt customer service with helpful follow-ups.
“customer service has always returned my email in less than 24 hours.”
Customer loves multiple items and praises consistent quality.
“The quality is always great.”
Two tops were beautiful with good quality; one was slightly small.
“Both are beautiful. The quality is definitely there.”
Customer had a small issue that Chicwish resolved.
“Had a small issue which they were able to solve.”
Fast delivery and items matched photos; customer loved the sweaters.
“Fast delivery and everything was just like in the photos.”
Longtime customer praises design, quality, fast delivery, and prompt service.
“delivery is fast and customer service always promptly responds”
Customer praises helpful, respectful staff and efficient customer care.
“team at customer care super efficient with advice”
Satisfied with clothing quality but found customer service slow to resolve.
“The customer service can seem daunting and long-winded;”
Items are beautiful; returns slower but customer service responsive.
“The pieces I've ordered from Chicwish are beautiful.”
Items fit perfectly, received compliments, and matched pictures.
“All items are great quality and just like the pictures.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Chicwish is an online direct-to-consumer fashion retailer focused on women’s apparel and accessories. The brand sells dresses, skirts, tops and related items through its e-commerce site and ships internationally. Consumers researching Chicwish commonly look for product quality, sizing, returns and customer-service experiences.