Reviews of Chromeburner show consistent patterns buyers should weigh before purchasing. Several customers praise fast delivery, secure packaging and staff who resolved warranty or parts issues, indicating the retailer can handle replacements and support effectively. However, many reviews report unexpected import or carrier fees, delayed replies, difficult returns and, in some reports, failed deliveries or insolvency concerns. If you consider buying, check import/VAT rules for your country, confirm shipping and return policies up front, and document communications; for high-risk or time-sensitive purchases, comparing local options may reduce exposure to extra fees or communication delays.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service arranged replacement parts and sent an extra.
“provided excellent customer service.”
Unexpected massive UPS fees appeared after purchase.
“it lists $537 additional due.”
Order placed but not received due to company bankruptcy.
“Order placed and not received.”
Company efficiently paid unexpected FedEx duties and resolved issue.
“Chromeburner have now paid the vat for me very efficiently”
Mixed reports on service: several customers report fast, helpful support and problem resolution, while many others describe unresponsive or nonexistent service.
Frequent complaints about unexpected import duties, large carrier fees and hidden costs; some reviewers note competitive prices but value concerns are common.
Ordering and delivery experiences vary: multiple reviewers report quick delivery and secure packaging, while others faced long waits, missing orders or difficult returns.
Product reports are mixed: many customers received items as advertised and in good condition, but some report faulty units, broken parts or poor fit requiring returns.
Many reviews describe delayed, sparse or nonexistent replies to emails; a subset of customers report prompt, effective communication that resolved issues.
Overall impressions are split: several reviewers recommend Chromeburner for price and delivery, while many warn about fees, communication problems or failed orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Wide helmet selection and fast delivery to Australia.
“delivery to Australia was amazingly fast—only 6 working days!”
Wide helmet selection and fast delivery to Australia.
“delivery to Australia was amazingly fast—only 6 working days!”
Pants delivered missing the thermal lining and seller unresponsive.
“Received pants without thermal lining that comes as part of the pants.”
Pants delivered missing the thermal lining and seller unresponsive.
“Received pants without thermal lining that comes as part of the pants.”
Company failed to deliver orders and won't reimburse due to bankruptcy.
“Customer service doesn’t work and left me without any product after ordering.”
Company failed to deliver orders and won't reimburse due to bankruptcy.
“Customer service doesn’t work and left me without any product after ordering.”
Customer service arranged replacement parts and sent an extra.
“provided excellent customer service.”
Unexpected customs fees and slow customer service response.
“Customer service did take a while to reply (11 days)”
Customer service unresponsive and unexpected UPS fees added at delivery.
“non existing customer service”
Unexpected VAT charges and no response from customer service.
“Impossible to get replies from chromeburner”
Ignored warranty repair emails; no response from seller.
“i've emailed them 3 times for a repair/replacement”
Unexpected massive UPS fees appeared after purchase.
“it lists $537 additional due.”
Faulty product return required paying shipping and delayed refund.
“got a refund but had to pay for shipping”
Reviewer reported a good overall experience.
“Good experience!”
Fast delivery and product was acceptable.
“Fast delivery. Product ok”
No returns allowed despite ill-fitting trousers.
“no return possible”
Order placed but not received due to company bankruptcy.
“Order placed and not received.”
Website down, unable to contact company, and shipment not received.
“There website is down and I can't contact them”
Seamless ordering, timely delivery, secure packaging, responsive customer service.
“The ordering process is seamless”
Consistently professional service and competitive pricing.
“very professional service & competitive prices”
Reviewer praised product's lightweight feel and comfort while riding.
“Super lightweight and they feel incredible on me feet while riding!”
Poor customer service and communication lost the reviewer as customer.
“Terrible customer service and communication skills.”
Paid import VAT despite website statement; seller then stopped responding.
“now the email chain has went dead.”
Repeat purchases with reliable delivery and great customer service.
“never had a problem”
Responsive customer service with fast delivery and everything promised.
“Great customer service, easy to get hold of.”
Company efficiently paid unexpected FedEx duties and resolved issue.
“Chromeburner have now paid the vat for me very efficiently”
Bad service by Chromeburner! Poor customer service. I would never order from Chromeburner again. I felt the length of time to receive the filter was totally out of line. They took 10 days to notify me of back order. ***** the reply info is wrong! My orig order was finally cancelled and the NEW order shipped out in 2 days as stated in your reply. The first order took 10 days to let me know it was on back order. They are not accountable at all. The only reason I’ll give them a star is because the 2 order was shipped on time even though I am yet to receive it. I just hope it turns out well!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Chromeburner is an online retailer focused on motorcycle helmets, accessories and replacement parts. Consumers researching Chromeburner typically look for information about product availability, delivery times, returns and import or VAT handling. Reviews often discuss customer service responsiveness and fees related to international shipping, so prospective buyers commonly compare prices and shipping policies before purchasing.