Reviews show a mixed experience. Many buyers praise fast international shipping and occasional quick, effective fixes. A sizable group, however, reports silent support, orders that never arrived, and surprise import charges. Product comments range from high-quality, lightweight gear to occasional missing parts. Overall, the feedback includes both strong recoveries and serious delivery or communication breakdowns.
Examples from available reviews (Dec 2021 – Mar 2026).
Wide helmet selection and fast delivery to Australia.
“delivery to Australia was amazingly fast—only 6 working days!”
Pants delivered missing the thermal lining and seller unresponsive.
“Received pants without thermal lining that comes as part of the pants.”
Company failed to deliver orders and won't reimburse due to bankruptcy.
“Customer service doesn’t work and left me without any product after ordering.”
Company efficiently paid unexpected FedEx duties and resolved issue.
“Chromeburner have now paid the vat for me very efficiently”
Several reviewers describe fast, professional help that solved problems, including sending replacement parts and paying duties. Others report slow refunds, having to pay return shipping, and lengthy backorder notices that reduced satisfaction. Strong service stories sit next to clear service failures.
A repeated complaint involves unexpected import fees (VAT, UPS duties) charged on delivery, which pushed total costs up sharply. Some buyers point to competitive prices and good value before those charges appeared. Mentions of these fees come up often and heavily shape value opinions.
Many customers report quick shipping and an easy ordering process, including several five-star delivery experiences. Another group cites non-delivery, a website outage, or orders disrupted by company insolvency. Feedback tends to land at two extremes rather than in the middle.
Some reviews mention defects and missing parts that required a return or repair. Others highlight comfort, low weight, and acceptable build quality. Quality varies by purchase, with clear positives and negatives.
Poor responsiveness stands out: multiple reviewers say emails were ignored, warranty requests went nowhere, or replies arrived very late. A smaller number describe reachable, helpful support that fixed issues quickly. Overall, communication reads as uneven, often absent.
The reviews are polarized, with many five-star accounts of smooth purchases and many one-star accounts tied to non-delivery or unresolved fee issues. That split shows up across service, communication, and value, not just in one area.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Wide helmet selection and fast delivery to Australia.
“delivery to Australia was amazingly fast—only 6 working days!”
Wide helmet selection and fast delivery to Australia.
“delivery to Australia was amazingly fast—only 6 working days!”
Pants delivered missing the thermal lining and seller unresponsive.
“Received pants without thermal lining that comes as part of the pants.”
Pants delivered missing the thermal lining and seller unresponsive.
“Received pants without thermal lining that comes as part of the pants.”
Company failed to deliver orders and won't reimburse due to bankruptcy.
“Customer service doesn’t work and left me without any product after ordering.”
Company failed to deliver orders and won't reimburse due to bankruptcy.
“Customer service doesn’t work and left me without any product after ordering.”
Customer service arranged replacement parts and sent an extra.
“provided excellent customer service.”
Unexpected customs fees and slow customer service response.
“Customer service did take a while to reply (11 days)”
Customer service unresponsive and unexpected UPS fees added at delivery.
“non existing customer service”
Unexpected VAT charges and no response from customer service.
“Impossible to get replies from chromeburner”
Ignored warranty repair emails; no response from seller.
“i've emailed them 3 times for a repair/replacement”
Unexpected massive UPS fees appeared after purchase.
“it lists $537 additional due.”
Faulty product return required paying shipping and delayed refund.
“got a refund but had to pay for shipping”
Reviewer reported a good overall experience.
“Good experience!”
Fast delivery and product was acceptable.
“Fast delivery. Product ok”
No returns allowed despite ill-fitting trousers.
“no return possible”
Order placed but not received due to company bankruptcy.
“Order placed and not received.”
Website down, unable to contact company, and shipment not received.
“There website is down and I can't contact them”
Seamless ordering, timely delivery, secure packaging, responsive customer service.
“The ordering process is seamless”
Consistently professional service and competitive pricing.
“very professional service & competitive prices”
Reviewer praised product's lightweight feel and comfort while riding.
“Super lightweight and they feel incredible on me feet while riding!”
Poor customer service and communication lost the reviewer as customer.
“Terrible customer service and communication skills.”
Paid import VAT despite website statement; seller then stopped responding.
“now the email chain has went dead.”
Repeat purchases with reliable delivery and great customer service.
“never had a problem”
Responsive customer service with fast delivery and everything promised.
“Great customer service, easy to get hold of.”
Company efficiently paid unexpected FedEx duties and resolved issue.
“Chromeburner have now paid the vat for me very efficiently”
Bad service by Chromeburner! Poor customer service. I would never order from Chromeburner again. I felt the length of time to receive the filter was totally out of line. They took 10 days to notify me of back order. ***** the reply info is wrong! My orig order was finally cancelled and the NEW order shipped out in 2 days as stated in your reply. The first order took 10 days to let me know it was on back order. They are not accountable at all. The only reason I’ll give them a star is because the 2 order was shipped on time even though I am yet to receive it. I just hope it turns out well!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Chromeburner runs an online store selling motorcycle clothing and protective gear. Listings include helmets, jackets, gloves, and riding trousers, along with size charts and product details. The shop takes common online payment methods and ships internationally. It also offers warranty and repair handling and posts shipping and returns details on its website.