Reviews Analyzed
21
We Collect & Analyze Reviews
Chromeburner
Experiences & Reviews
Chromeburner is an online retailer focused on motorcycle helmets, accessories and replacement parts. Consumers researching Chromeburner typically look for information about product availability, delivery times, returns and import or VAT handling. Reviews often discuss customer service responsiveness and fees related to international shipping, so prospective buyers commonly compare prices and shipping policies before purchasing.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
22d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Mixed reports on service: several customers report fast, helpful support and problem resolution, while many others describe unresponsive or nonexistent service.
Share of mentions
Mixed
17%
💰
Value for money
Frequent complaints about unexpected import duties, large carrier fees and hidden costs; some reviewers note competitive prices but value concerns are common.
Share of mentions
Weak
11%
⚡
User experience
Ordering and delivery experiences vary: multiple reviewers report quick delivery and secure packaging, while others faced long waits, missing orders or difficult returns.
Share of mentions
Mixed
20%
🔧
Product quality
Product reports are mixed: many customers received items as advertised and in good condition, but some report faulty units, broken parts or poor fit requiring returns.
Share of mentions
Mixed
10%
📞
Communication
Many reviews describe delayed, sparse or nonexistent replies to emails; a subset of customers report prompt, effective communication that resolved issues.
Share of mentions
Weak
16%
⭐
Overall experience
Overall impressions are split: several reviewers recommend Chromeburner for price and delivery, while many warn about fees, communication problems or failed orders.
Share of mentions
Mixed
26%
Our Independent Methodology
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Data Collection
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
I had a part break on a Scorpion Helmet…
"I had a part break on a Scorpion Helmet I bought from Chromeburner, Daniel Kaiser was able to contact the manufacturer and get the parts I needed to r..."
Scott Weir
Trustpilot
Oct 01, 2025
Featured for: positive repair support
Huge hidden fees after transaction
"I just purchased an Airoh helmet ($340) from this site for approx. $365 total. I went to track the package, which states it’s expected tomorrow and th..."
Michael Valdez
Trustpilot
Oct 01, 2025
Featured for: hidden fees complaint
Order placed and not received
"Order placed and not received. The company has b..."
H B
Trustpilot
Oct 01, 2025
Featured for: non-delivery bankruptcy report
Vat charged
"Ordered a nolan crash helmet for £210 and have just received an email from FedEx demanding £50 duties for the helmet . I see from other reviews this i..."
Sean Pollock
Trustpilot
Oct 01, 2025
Featured for: VAT issue resolved
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Scott Weir
trustpilot.com
Oct 01, 2025
I had a part break on a Scorpion Helmet…
I had a part break on a Scorpion Helmet I bought from Chromeburner, Daniel Kaiser was able to contact the manufacturer and get the parts I needed to r...
l
lauren holden
trustpilot.com
Oct 01, 2025
Careful of customs charges if buying from UK
Great prices but that wasn't the case after being charged customs fees which weren't expected. Which also made delivery ve...
E
Eric Dalphond
trustpilot.com
Oct 01, 2025
non existing customer service
non existing customer service, they take your money but god help you is you reach out to them for anything but giving them money. They can't be bother...
A
Anton
trustpilot.com
Oct 01, 2025
Customer Service Non Existent! AVOID!
Ordered a helmet to the UK. Was slapped with VAT charges ECT. The UK does not charge VAT on motorcycle helmets, so the paperwork provided with the hel...
N
No Chance
trustpilot.com
Oct 01, 2025
Don't use!
Don't use! Had a problem with my cardo communication system, still under warranty, i've...
M
Michael Valdez
trustpilot.com
Oct 01, 2025
Huge hidden fees after transaction
I just purchased an Airoh helmet ($340) from this site for approx. $365 total. I went to track the package, which states it’s expected tomorrow and th...
D
Dean Begg
trustpilot.com
Oct 01, 2025
Terrible service
Terrible service, ordered sena 10r and the unit was faulty, wouldn't charge so sent back, got a refund but had to pay for shipping and wait until it w...
S
Samantha Biene
trustpilot.com
Oct 01, 2025
Good experience!
...
A
Artur Stencel
trustpilot.com
Oct 01, 2025
Fast delivery
...
L
Lucia
trustpilot.com
Oct 01, 2025
no return possible
no return possible, even though that’s clearly written in t...
H
H B
trustpilot.com
Oct 01, 2025
Order placed and not received
Order placed and not received. The company has b...
J
Jean Patrick
trustpilot.com
Oct 01, 2025
There website is down and I can't…
There website is down and I can't contact them as I have not received my order. Just read they ha...
S
Sean Downs
trustpilot.com
Oct 01, 2025
The ordering process is seamless
The ordering process is seamless, and I received my items in a timely manner. The packaging is secure, ensuring that my items arrive in perfect condit...
D
David Goyne
trustpilot.com
Oct 01, 2025
Chromeburner great!
Chromeburner always a very profess...
J
James Carter
trustpilot.com
Oct 01, 2025
They’re absolutely amazing!!
They’re absolutely amazing!!! Super lightweight...
P
Paul
trustpilot.com
Oct 01, 2025
Terrible customer service and …
Terrible customer service and communi...
G
Graham Muir
trustpilot.com
Oct 01, 2025
New Helmet Import VAT charges
I ordered a new helmet and when you order there is a statement you must agree to. The statement tells you that Helmets being shipped to the UK will no...
M
Martin Currie
trustpilot.com
Oct 01, 2025
Chromeburner have supplied me with two…
Chromeburner have supplied me with two scorpion Exo helmet over the last couple of years never had a problem from ordering and delivery gr...
M
Maggie K
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service, easy to get hold...
S
Sean Pollock
trustpilot.com
Oct 01, 2025
Vat charged
Ordered a nolan crash helmet for £210 and have just received an email from FedEx demanding £50 duties for the helmet . I see from other reviews this i...
Conclusion
Reviews of Chromeburner show consistent patterns buyers should weigh before purchasing. Several customers praise fast delivery, secure packaging and staff who resolved warranty or parts issues, indicating the retailer can handle replacements and support effectively. However, many reviews report unexpected import or carrier fees, delayed replies, difficult returns and, in some reports, failed deliveries or insolvency concerns. If you consider buying, check import/VAT rules for your country, confirm shipping and return policies up front, and document communications; for high-risk or time-sensitive purchases, comparing local options may reduce exposure to extra fees or communication delays.