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We Collect & Analyze Reviews

Chupi
Experiences & Reviews

Chupi is a fine jewelry designer and retailer offering gold, diamond and gemstone jewelry across retail and online channels. The brand is associated with rings, necklaces and pendants commonly chosen for engagements and special occasions. Consumers searching reviews typically look for details on in-store appointments, ordering, delivery and after-sales support.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 95%
Latest Review 26d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Most reviewers describe attentive, knowledgeable staff who guide purchases, handle repairs and follow up; only a small minority reported poor after‑sales handling.

Share of mentions
20%
Strong
💰

Value for money

A few customers say pieces feel worth the price, but one detailed complaint about a fragile chain and costly replacement reduced perceived value for some buyers.

Share of mentions
4%
Mixed
⚡

User experience

Customers report relaxed, personalised in-store and online experiences, with helpful staff; occasional comments note feeling rushed or limited seating during appointments.

Share of mentions
19%
Strong
🔧

Product quality

Most reviewers praise craftsmanship, finish and fit of rings and pendants; a single recurring issue concerns a chain that broke and limited repair options.

Share of mentions
19%
Strong
📞

Communication

Reviewers frequently mention prompt, clear communication, responsiveness to messages and useful order updates from named staff members during ordering and delivery.

Share of mentions
19%
Strong
⭐

Overall experience

Majority of reviewers report positive, memorable purchases and repeat buying; a lone detailed negative review about a chain and repair policy lowered some overall confidence.

Share of mentions
19%
Strong

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

E
Eimear Chambers-Duff
trustpilot.com Oct 01, 2025

Sparkly Wonderland

I picked up my wedding and engagement rings today from the wonderful Cecilia, who guided me through my journey of illuminating my love story with Chup...

T
Tom Walsh
trustpilot.com Oct 01, 2025

Would highly recommend Chupi!

Such a fab experience picking out our engagement ring with Cecilia in Chupi. We loved how honest, kind and calm she was. She made us feel really comfo...

C
Conor
trustpilot.com Oct 01, 2025

Expert service and always with a smile…

We recently had to visit Chupi to have my wife’s engagement ring repaired. Kim couldn’t have been more helpful, taking time to carefully talk us throu...

D
Debbie McMenamy
trustpilot.com Oct 01, 2025

Dreams do come true

It was a dream to visit the Chupi store in Dublin . I’ve been a huge admirer of the brand for years . I’ve gifted my daughters with rings and was fina...

J
Jacqueline A.
trustpilot.com Oct 01, 2025

Great shopping experience, lovely jewelery pieces

I knew the brand thx to social media and always thought buying a ring when in Dublin. Yesterday was the day! Spend a night in Dublin before flying bac...

J
Jennifer
trustpilot.com Oct 01, 2025

1.5ct Moonlight ring

I recently got engaged and Cecilia was so patient and helpful and she guided us while selecting my ring which was the 1.5ct Moonlight ring 💍 we totall...

L
Louise Moran
trustpilot.com Oct 01, 2025

Beautiful rings

We went to look for a number of rings which my partner had emailed ahead to give them the details. Isabel had them to hand when arrived and nothing wa...

E
Elizabeth Quinn
trustpilot.com Oct 01, 2025

Great service from Chupi

Great service from Chupi, my online order was dealt with by Isabel, with great efficiency and warmth. My beautifu...

K
Katie Coyne
trustpilot.com Oct 01, 2025

Cecilia at Chupi was wonderful…

Cecilia at Chupi was wonderful to work with during our visit. She was knowledgeable, friendly, and extremely personable...

S
Sarah Delaney
trustpilot.com Oct 01, 2025

I had a great appointment with Cecilia…

I had a great appointment with Cecilia for an engagement ring last weekend. She was so lovely and helpful when choosing my ring, and so accommodating...

A
Anna
trustpilot.com Oct 01, 2025

Lovely experience

I picked out a ruby Lucky Star pendant for a best friend for her birthday. The Chupi team were so wonderful in helping me pick out the perfect dark r...

V
Victoria
trustpilot.com Oct 01, 2025

I fell in love with Chupi jewellery…

I fell in love with Chupi jewellery when I came across the brand a few years ago and always knew I wanted my first Chupi piece to mark a special momen...

C
Claire Fitzgerald
trustpilot.com Oct 01, 2025

I purchased the North Star neclace…

I purchased the North Star neclace which is very much marketed as an heirloom piece . Unfortunately the chain broke.. When I went to the store to see...

L
Lindsey Cruickshank
trustpilot.com Oct 01, 2025

Monica's customer service was excellent…

Monica's customer service was excellent when I was having issues with my order delivery. The issues were entirely DHL Canada's fault, but Monica was g...

P
P J Kavanagh
trustpilot.com Oct 01, 2025

I am really happy with the support that…

I am really happy with the support that Monica gave me and managing the delivery. She was very supportiv...

L
Laura
trustpilot.com Oct 01, 2025

Repeat customer, excellent customer service

I've just purchased my 5th ring with chupi today, with Cecelia, who arranged to call me after I emailed with a question about ring sizing after having...

A
Alicia
trustpilot.com Oct 01, 2025

Beautiful pieces and Chloe is wonderful!

Chloe was fantastic! From the moment we walked in she was so welcoming, helpful, and took the time to walk us through the jew...

A
Andy
trustpilot.com Oct 01, 2025

Our experience at Chupi was fantastic…

Our experience at Chupi was fantastic from the first moment. We met Chupi early on and worked with K...

C
Catherine
trustpilot.com Oct 01, 2025

I had a fantastic experience purchasing…

I had a fantastic experience purchasing my first piece from Chupi, with the help of Cecilia. I have admired the jewellery for years and knew I wanted...

X
Xiana Russell
trustpilot.com Oct 01, 2025

Great experience and great team

I was visiting Dublin and happened to walk into Chupi to look for a wedding band. The sales associates were very kind and patient. I ordered my ring o...

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Conclusion

Reviews indicate Chupi is consistently praised for personalised, attentive in-store service and clear communication during ordering and delivery. Many customers report high satisfaction with the craftsmanship of rings and pendants and repeat purchases. A recurring negative report involves a broken chain and a costly replacement option that affected after‑sales confidence for at least one buyer. Prospective buyers should ask about chain construction, repair and warranty policies and consider an in‑store appointment to inspect pieces before purchasing.