Customers often praise Chupi staff for attentive, knowledgeable in-store help and easy, well-run appointments. Many reviewers also mention fast delivery and clear, proactive updates. Another set of reviews says jewelry failed within months or years and describes frustration with how repair or replacement requests were handled.
Examples from available reviews (May 2022 – Mar 2026).
Marianne thoughtfully helped pick the perfect ring and cared about the experience.
“Thank you so much to Marianne for being the best there is and helping my now Fiancé pick the perfect ring.”
Store visit was dreamy, staff (especially Katie) were helpful and attentive.
“The store is gorgeous, the staff , especially Katie was most helpful and attentive.”
Ring broke after four years and company refused full repair or replacement.
“my ring broke just four years after purchase.”
Luna Opal ring repeatedly broke and customer service refused responsibility.
“it chipped significantly within 3 months”
Many reviews mention specific staff members and describe them as calm, empathetic, and knowledgeable during appointments. Several customers say staff did more than expected, such as suggesting options, combining orders, and sending photos. Positive service feedback outweighs other themes.
For some customers, helpful service and careful craftsmanship make the purchase feel worthwhile. Several low-rating reviews, however, point to product failures and disputed repairs, which lowers value for those buyers. Few reviews comment directly on price or overall cost.
Customers often describe in-store visits as relaxed, special, and well staffed, and many leave happy. A small number mention limited seating or feeling slightly rushed during appointments. Online orders are often described as straightforward when delivery and tracking run smoothly.
A clear group of negative reviews describes rings, opals, and chains breaking or chipping within months or a few years. These reviewers also report being unable to get full repairs or replacements. A smaller set praises detailed craftsmanship, but durability complaints come up more often.
Reviewers often mention quick, friendly replies and proactive handling of delivery. Several highlight clear explanations, useful follow-up, and updates such as photos and shipping messages. Communication complaints appear rarely compared with positive mentions.
Most reviews rate the buying experience highly, driven by attentive staff and smooth appointments. The strongest negative accounts focus on product failures and dissatisfaction with repair results, creating a clear split in satisfaction. For many, the lasting view depends on durability after purchase and how issues are handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Marianne thoughtfully helped pick the perfect ring and cared about the experience.
“Thank you so much to Marianne for being the best there is and helping my now Fiancé pick the perfect ring.”
Marianne explained the process clearly and helped pick the perfect ring.
“Marianne was a brilliant help, very knowledgeable and thorough”
Ring broke after four years and company refused full repair or replacement.
“my ring broke just four years after purchase.”
Luna Opal ring repeatedly broke and customer service refused responsibility.
“it chipped significantly within 3 months”
Staff provided responsive, helpful service and beautifully engraved rings.
“She was so responsive, helpful, warm and talented.”
Cecilia provided calm, honest guidance and helped find the perfect ring.
“We loved how honest, kind and calm she was.”
Kim provided helpful, responsive service and quickly repaired the ring.
“always very responsive to messages.”
Store visit was dreamy, staff (especially Katie) were helpful and attentive.
“The store is gorgeous, the staff , especially Katie was most helpful and attentive.”
Cecilia was friendly and helpful, merging orders and advising well.
“I felt welcome and well advised.”
Cecilia patiently guided ring selection; the Moonlight ring exceeded expectations.
“Cecilia was so patient and helpful”
Helpful staff and beautiful rings, but seating made us feel rushed.
“it would be nice to have another seating area”
Isabel handled the online order efficiently and the ring arrived early.
“my beautiful Hawthorn Twig ring arrived well before the estimated date”
Cecilia was knowledgeable, friendly, and helped find rings during visit.
“Cecilia at Chupi was wonderful to work with during our visit.”
Relaxed, accommodating appointment with Cecilia; reviewer left with dream ring.
“It was completely relaxed and it was nice to feel special while there.”
Staff helped choose the perfect ruby pendant and sent photos.
“They kindly sent me photos of the different charms so we could find just the right color.”
From booking to store visit, Cecilia made choosing rings memorable.
“I had the best experience from the moment I contacted Chupi to book an appointment”
Necklace chain broke and store refused a free repair or replacement.
“Unfortunately the chain broke..”
Monica proactively handled delivery issues and ensured the Claddagh arrived safely.
“Monica's customer service was excellent when I was having issues with my order delivery.”
Monica provided supportive, helpful delivery management and pleasant service.
“I am really happy with the support that Monica gave me and managing the delivery.”
Repeat buyer praised Cecelia's helpful service and strong communication.
“She was so lovely, as everyone in Chupi always is.”
Chloe provided a welcoming, informative visit and they left with purchases.
“Chloe was fantastic!”
Kim and staff went above and beyond to help find the perfect ring.
“The staff truly go above and beyond!”
Cecilia provided empathetic, warm support and helped pick a meaningful ring.
“Cecilia helped me pick a ring that I can wear as a reminder of her beautiful soul”
Made-to-order ring arrived on time internationally; engraving added no delay.
“It arrived exactly 4 weeks after I ordered it which is impressive”
I recently had the pleasure of purchasing a piece of fine jewellery from Chupi and it was a truly extraordinary experience. As someone who doesn't know much about fine jewellery, I was impressed by their wide selection of solid gold, diamond and precious gemstone pieces. The staff were kind enough to walk me through different options and patiently answered all my questions.
What stood out to me was the attention to detail they put into each piece. It wasn't just simple designs with diamonds thrown in; instead, each item felt unique and special - as if it was made just for me. Everything from the delicate chain on their necklaces to the intricate engravings on their rings showed evidence of immense craftsmanship.
What's more is that they're not just limited to traditional wedding bands or engagement rings. I saw many items perfect for everyday wear or special events that would make excellent gifts for yourself or loved ones.
Overall, my experience at Chupi exceeded my expectations in every way possible. Their passion for quality jewellery shone through in both their products and customer service, making it an unforgettable purchase.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Chupi is a jewelry brand that designs and sells handcrafted fine jewelry, including rings, necklaces, and pendants. It offers made-to-order and bespoke pieces, along with services such as engraving and resizing. Chupi sells through an online store and physical boutiques and provides order tracking. Its collections include gemstone settings and personalized pieces for engagements and everyday wear.