Reviews show Cinco is primarily experienced by customers as a jewelry seller with distinctive designs and frequent praise for product aesthetics. Many buyers report positive interactions: fast shipping, clear order updates and generally helpful customer support. However, several reviewers note inconsistent quality on some items and a few serious issues with delivery handling and unexpected duties. Consumers researching Cinco should read product‑specific reviews for closure durability and finish, and be prepared to check shipping/duty policies before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Delivery instructions were ignored and Cinco refused to take responsibility.
“they showed absolutely no concern and refused to take any responsibility”
Bracelet tarnished quickly and had a hazardous metal protrusion.
“It’s like a needle which is a hazard.”
Website shopping is pleasurable with excellent dispatch, communication, and packaging.
“The dispatch and communication services are excellent.”
Buyer praised Cinco's handcrafted quality, helpful service, and affordable pricing.
“Such a great experience I had with the Cinco company.”
Reviewers often praise polite, responsive customer service and helpful after‑sales support; a small number report ignored delivery instructions and lack of accountability.
Opinions split: some reviewers note affordable prices, discounts and good sale offers; others describe items as overpriced or flag unexpected duties and extra costs.
Many customers describe a smooth online shopping experience: well‑organized website, easy ordering, frequent updates and generally fast delivery or in‑store pickup options.
Most reviewers praise design and build quality, calling pieces beautiful and long‑lasting; a minority report inconsistent finishes, fragile closures, sharp edges or early tarnishing.
Many reviews note clear order updates, fast dispatch and helpful replies; a few customers report missed delivery instructions, ignored messages or no contact about duties.
The majority describe a seamless, repeatable purchase experience and recommend the brand; some reviews report disappointing items, delivery failures or unresolved service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Products are high quality and customer service is good.
“High quality of the products and also the costumer service ☺️”
Shopping at Cinco provides modern designs, excellent quality, and fast delivery.
“It's always such a great experience shopping from CINCO!”
Purchased two earrings on sale and found them high quality.
“Great purchase and high quality”
Bracelet tarnished quickly and had a hazardous metal protrusion.
“It’s like a needle which is a hazard.”
Everything purchased was amazing and the experience was seamless.
“the entire experience from start to finish was so seamless.”
Delivery instructions were ignored and Cinco refused to take responsibility.
“they showed absolutely no concern and refused to take any responsibility”
Ordered many items and describes the quality as fantastic.
“the quality is fantastic”
Purchasing from Cinco is always a lovely experience with beautiful jewellery.
“It’s always a lovely experience purchasing from cinco”
Loved ordered pieces; products exceeded expectations and customer service helped.
“Absolutely loved the pieces I ordered”
Customer didn't receive help and had to pay unexpected duty notifications.
“I had to pay the duty payment within 5 days to receive the merchandise.”
After-sales support is prompt, friendly, and consistently provides solutions.
“Responses are always prompt, friendly, and solutions are consistently provided for every situation.”
Website replenishes sold-out items and delivery is usually quick.
“Items are usually delivered really quickly.”
Design, quality, and customer care are praised; pieces remain in great condition.
“Amazing design, quality and customer care :)”
Designs liked but quality inconsistent with unsafe and poorly closing mechanisms.
“The quality is very inconsistent.”
Longtime client praises quality, fast shipping, and great client support.
“Amazing and quality pieces, fast shipping, even better client support”
Customer support is excellent with very fast shipping and beautiful pieces.
“Excellent customer support, very fast shipping, and the most beautiful and select pieces.”
Website shopping is pleasurable with excellent dispatch, communication, and packaging.
“The dispatch and communication services are excellent.”
Delivery was very fast and order updates were prompt.
“the delivery was very fast”
Reviewer praises Cinco's quality, unique designs, and respect for customers.
“I love the quality, their designs, they are truly unique.”
Pieces look stylish with premium quality and purchases are quick.
“everything looks stylish and with premium quality.”
Such a great experience I had with the Cinco company. Was looking for a handcrafted brown necklace and they said their jewelers crafted them in the way I wanted it. Even the prices were affordable.They are verily good at what they do and knowledgeable on their products.I picked up a beautiful white gold handcrafted smooth and high quality diamond tennis bracelet at Cinco's online store. It was $999.99 and then I found out that they are giving an extra 10% off this bracelet if you pay with a Mastercard cash advance. Plus, they also have free shipping to store if you want to collect in store. The customer service team is very polite and helpful.. I highly recommend them as the best place to shop for a necklace or anything else
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Cinco appears in these reviews as a jewelry retailer selling earrings, necklaces, bracelets and other jewelry through an online store. Reviewers reference handcrafted designs, white gold and diamond pieces, site dispatch and in‑store pickup options. Many comments focus on product design, shipping and customer support.