Reviews show a split between a few customers who received healthy, well-described trees and multiple recent reports of unhealthy or diseased plants on arrival. Several reviewers describe slow or absent responses to refund and damage requests, and a few specifically cite problems with shipping handling. If you consider buying from Citrus.com, check the return and refund policy, document package condition on delivery, and inspect plants immediately. For fragile live plants, compare seller policies and consider local growers if rapid replacement or in-person inspection matters to you.
Examples from available reviews (Jul 2022 – Feb 2026).
The customer received a healthy, well-rooted citrus tree and positive service.
“I am thrilled with my experience.”
They delivered a diseased, damaged tree that likely would have died.
“the tree was sick with a disease that would have killed it anyway.”
They canceled my order but have not processed my refund.
“I have now emailed 3 times about getting my refund back on the credit card”
The two olive trees arrived sparse, undersized, and not as pictured.
“the 2 olive trees I received seem half dead with sparse leaves (some yellowing)”
Shipping and fulfillment are inconsistent: some customers report prompt, well-packaged deliveries, while others received damaged or mishandled plants.
Several buyers report plants arriving unhealthy or undersized relative to photos, leading to dissatisfaction with the price paid.
Some customers find the website and checkout easy, but multiple reviews cite misleading photos, canceled orders, or difficult refund processes.
Multiple reviews describe arriving plants with disease, fungus, or poor vigor; a minority describe healthy, fruiting trees and helpful care instructions.
Several reviewers report little or no response to damage or refund requests and repeated escalations without resolution.
Most recent reviews describe poor outcomes—unhealthy plants and unresolved issues—though at least one reviewer reports a highly positive buying experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They delivered a diseased, damaged tree that likely would have died.
“the tree was sick with a disease that would have killed it anyway.”
They canceled my order but have not processed my refund.
“I have now emailed 3 times about getting my refund back on the credit card”
They did not respond to multiple emails about a diseased plant.
“Ordered plant-has citrus canker (Incurable disease).”
The two olive trees arrived sparse, undersized, and not as pictured.
“the 2 olive trees I received seem half dead with sparse leaves (some yellowing)”
The dwarf key lime tree arrived diseased with fungal issues and leaf loss.
“All lower leaves were covered with white fungus which eventually turned black.”
I recently purchased a dwarf citrus tree from Citrus.com and I am thrilled with my experience. The selection of trees was impressive, and I appreciated the detailed descriptions for each variety. After selecting my tree, checkout was easy and shipping was prompt.
Upon receiving my tree, I was pleased to find it in excellent condition - healthy, vibrant leaves and well-rooted in its pot. The instructions included were helpful for ensuring proper care during the acclimation process.
It has been a few months since bringing home my new addition, and I am already seeing fruit beginning to form! The quality of this citrus tree is unmatched compared to those I have seen at big box stores or nurseries.
Overall, my experience with Citrus.com has been fantastic. Their expertise in growing citrus trees is evident through their high-quality products and exceptional customer service. I highly recommend them to anyone looking for top-notch citrus trees for sale online.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Citrus.com is an online nursery that sells citrus trees and related plants through detailed product pages. The site typically lists variety descriptions, planting and care guidance, and prices for individual trees. Consumers researching Citrus.com often look for shipping policies, return/refund terms, and plant health information before buying live plants online.