Citrus.com
Experiences & Reviews
Citrus.com is an online nursery that sells citrus trees and related plants through detailed product pages. The site typically lists variety descriptions, planting and care guidance, and prices for individual trees. Consumers researching Citrus.com often look for shipping policies, return/refund terms, and plant health information before buying live plants online.
Overview & Key Metrics
Our Analysis
Service quality
Shipping and fulfillment are inconsistent: some customers report prompt, well-packaged deliveries, while others received damaged or mishandled plants.
Value for money
Several buyers report plants arriving unhealthy or undersized relative to photos, leading to dissatisfaction with the price paid.
User experience
Some customers find the website and checkout easy, but multiple reviews cite misleading photos, canceled orders, or difficult refund processes.
Product quality
Multiple reviews describe arriving plants with disease, fungus, or poor vigor; a minority describe healthy, fruiting trees and helpful care instructions.
Communication
Several reviewers report little or no response to damage or refund requests and repeated escalations without resolution.
Overall experience
Most recent reviews describe poor outcomesโunhealthy plants and unresolved issuesโthough at least one reviewer reports a highly positive buying experience.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 6 verified reviews (July 2022 โ October 2025).
An Exceptional Experience Purchasing from Citrus.com
"I recently purchased a dwarf citrus tree from Citrus.com and I am thrilled with my experience. The selection of trees was impressive, and I appreciated the detailed descriptions for each variety. After selecting my tree, checkout was easy and shipping was prompt. Upon receiving my tree, I was pleased to find it in excellent condition - healthy, vibrant leaves and well-rooted in its pot. The instructions included were helpful for ensuring proper care during the acclimation process. It has been a few months since bringing home my new addition, and I am already seeing fruit beginning to form! The quality of this citrus tree is unmatched compared to those I have seen at big box stores or nurseries. Overall, my experience with Citrus.com has been fantastic. Their expertise in growing citrus trees is evident through their high-quality products and exceptional customer service. I highly recommend them to anyone looking for top-notch citrus trees for sale online."
Sick plant delivered by a bad company.
"So my wife ordered a couple trees from them and so far we had received only the banana tree. They use fed-ex so that was already a down side. Never tr..."
Unscrupulous and won't refund my money for a CANCELED ORDER
"I ordered a clementine tree on 12/31/21 and decided to wait until the spring to order after I read further about tree care. I canceled the order withi..."
misled
"I was impressed with Citrus.com's website, the fact that the majority of their inventory of trees was sold out, and the glowing reviews. Sadly, the 2..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (5) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Sick plant delivered by a bad company.
So my wife ordered a couple trees from them and so far we had received only the banana tree. They use fed-ex so that was already a down side. Never tr...
Unscrupulous and won't refund my money for a CANCELED ORDER
I ordered a clementine tree on 12/31/21 and decided to wait until the spring to order after I read further about tree care. I canceled the order withi...
Zero communication
Awful! We will never do business with Citrus.com again. Ordered plant-has citrus canker (Incurable disease). Have emailed 2x over 30 day...
misled
I was impressed with Citrus.com's website, the fact that the majority of their inventory of trees was sold out, and the glowing reviews. Sadly, the 2...
Received Unhealthy Dwarf Key Lime Tree
Purchased one gallon dwarf key lime tree online from citrus.com for $52.95 plus $18.95 for shipping. Upon unpackaging, many leaves had fallen often an...
An Exceptional Experience Purchasing from Citrus.com
I recently purchased a dwarf citrus tree from Citrus.com and I am thrilled with my experience. The selection of trees was impressive, and I appreciated the detailed descriptions for each variety. After selecting my tree, checkout was easy and shipping was prompt.
Upon receiving my tree, I was pleased to find it in excellent condition - healthy, vibrant leaves and well-rooted in its pot. The instructions included were helpful for ensuring proper care during the acclimation process.
It has been a few months since bringing home my new addition, and I am already seeing fruit beginning to form! The quality of this citrus tree is unmatched compared to those I have seen at big box stores or nurseries.
Overall, my experience with Citrus.com has been fantastic. Their expertise in growing citrus trees is evident through their high-quality products and exceptional customer service. I highly recommend them to anyone looking for top-notch citrus trees for sale online.
Conclusion
Reviews show a split between a few customers who received healthy, well-described trees and multiple recent reports of unhealthy or diseased plants on arrival. Several reviewers describe slow or absent responses to refund and damage requests, and a few specifically cite problems with shipping handling. If you consider buying from Citrus.com, check the return and refund policy, document package condition on delivery, and inspect plants immediately. For fragile live plants, compare seller policies and consider local growers if rapid replacement or in-person inspection matters to you.