Reviews Analyzed
6
We Collect & Analyze Reviews
Citrus.com
Experiences & Reviews
Citrus.com is an online nursery that sells citrus trees and related plants through detailed product pages. The site typically lists variety descriptions, planting and care guidance, and prices for individual trees. Consumers researching Citrus.com often look for shipping policies, return/refund terms, and plant health information before buying live plants online.
Overview & Key Metrics
Positive Sentiment
17%
Latest Review
17d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Shipping and fulfillment are inconsistent: some customers report prompt, well-packaged deliveries, while others received damaged or mishandled plants.
Share of mentions
Weak
19%
💰
Value for money
Several buyers report plants arriving unhealthy or undersized relative to photos, leading to dissatisfaction with the price paid.
Share of mentions
Weak
11%
⚡
User experience
Some customers find the website and checkout easy, but multiple reviews cite misleading photos, canceled orders, or difficult refund processes.
Share of mentions
Weak
19%
🔧
Product quality
Multiple reviews describe arriving plants with disease, fungus, or poor vigor; a minority describe healthy, fruiting trees and helpful care instructions.
Share of mentions
Weak
19%
📞
Communication
Several reviewers report little or no response to damage or refund requests and repeated escalations without resolution.
Share of mentions
Weak
11%
⭐
Overall experience
Most recent reviews describe poor outcomes—unhealthy plants and unresolved issues—though at least one reviewer reports a highly positive buying experience.
Share of mentions
Weak
22%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 6 verified reviews (July 2022 – October 2025).
An Exceptional Experience Purchasing from Citrus.com
"I recently purchased a dwarf citrus tree from Citrus.com and I am thrilled with my experience. The selection of trees was impressive, and I appreciated the detailed descriptions for each variety. After selecting my tree, checkout was easy and shipping was prompt. Upon receiving my tree, I was pleased to find it in excellent condition - healthy, vibrant leaves and well-rooted in its pot. The instructions included were helpful for ensuring proper care during the acclimation process. It has been a few months since bringing home my new addition, and I am already seeing fruit beginning to form! The quality of this citrus tree is unmatched compared to those I have seen at big box stores or nurseries. Overall, my experience with Citrus.com has been fantastic. Their expertise in growing citrus trees is evident through their high-quality products and exceptional customer service. I highly recommend them to anyone looking for top-notch citrus trees for sale online."
Naomie Kunze
Collected.reviews
Jul 09, 2022
Featured for: Positive product and service example
Sick plant delivered by a bad company.
"So my wife ordered a couple trees from them and so far we had received only the banana tree. They use fed-ex so that was already a down side. Never tr..."
Baloney Poney
Trustpilot
Oct 01, 2025
Featured for: Damaged delivery and diseased plant
Unscrupulous and won't refund my money for a CANCELED ORDER
"I ordered a clementine tree on 12/31/21 and decided to wait until the spring to order after I read further about tree care. I canceled the order withi..."
Lala Crow
Trustpilot
Oct 01, 2025
Featured for: Refund cancellation communication failure
misled
"I was impressed with Citrus.com's website, the fact that the majority of their inventory of trees was sold out, and the glowing reviews. Sadly, the 2..."
regular joan
Trustpilot
Oct 01, 2025
Featured for: Misleading photos and poor value
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 6 reviews
All Customer Reviews
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Baloney Poney
trustpilot.com
Oct 01, 2025
Sick plant delivered by a bad company.
So my wife ordered a couple trees from them and so far we had received only the banana tree. They use fed-ex so that was already a down side. Never tr...
L
Lala Crow
trustpilot.com
Oct 01, 2025
Unscrupulous and won't refund my money for a CANCELED ORDER
I ordered a clementine tree on 12/31/21 and decided to wait until the spring to order after I read further about tree care. I canceled the order withi...
B
Bill Hoffman
trustpilot.com
Oct 01, 2025
Zero communication
Awful! We will never do business with Citrus.com again. Ordered plant-has citrus canker (Incurable disease). Have emailed 2x over 30 day...
r
regular joan
trustpilot.com
Oct 01, 2025
misled
I was impressed with Citrus.com's website, the fact that the majority of their inventory of trees was sold out, and the glowing reviews. Sadly, the 2...
T
Thomas Dailor
trustpilot.com
Oct 01, 2025
Received Unhealthy Dwarf Key Lime Tree
Purchased one gallon dwarf key lime tree online from citrus.com for $52.95 plus $18.95 for shipping. Upon unpackaging, many leaves had fallen often an...
N
Naomie Kunze
Collected.reviews
Jul 09, 2022
An Exceptional Experience Purchasing from Citrus.com
I recently purchased a dwarf citrus tree from Citrus.com and I am thrilled with my experience. The selection of trees was impressive, and I appreciated the detailed descriptions for each variety. After selecting my tree, checkout was easy and shipping was prompt.
Upon receiving my tree, I was pleased to find it in excellent condition - healthy, vibrant leaves and well-rooted in its pot. The instructions included were helpful for ensuring proper care during the acclimation process.
It has been a few months since bringing home my new addition, and I am already seeing fruit beginning to form! The quality of this citrus tree is unmatched compared to those I have seen at big box stores or nurseries.
Overall, my experience with Citrus.com has been fantastic. Their expertise in growing citrus trees is evident through their high-quality products and exceptional customer service. I highly recommend them to anyone looking for top-notch citrus trees for sale online.
Conclusion
Reviews show a split between a few customers who received healthy, well-described trees and multiple recent reports of unhealthy or diseased plants on arrival. Several reviewers describe slow or absent responses to refund and damage requests, and a few specifically cite problems with shipping handling. If you consider buying from Citrus.com, check the return and refund policy, document package condition on delivery, and inspect plants immediately. For fragile live plants, compare seller policies and consider local growers if rapid replacement or in-person inspection matters to you.