Most feedback focuses on plant condition and how the company responds after the sale. Several buyers say their trees arrived diseased, undersized, or damaged. Some report refunds that were delayed or never received, plus follow-up emails that went unanswered. One reviewer received a healthy, well-rooted citrus tree and describes a good service experience.
Examples from available reviews (Jul 2022 – Mar 2026).
They delivered a diseased, damaged tree that likely would have died.
“the tree was sick with a disease that would have killed it anyway.”
They canceled my order but have not processed my refund.
“I have now emailed 3 times about getting my refund back on the credit card”
The dwarf key lime tree arrived diseased with fungal issues and leaf loss.
“All lower leaves were covered with white fungus which eventually turned black.”
The customer received a healthy, well-rooted citrus tree and positive service.
“I am thrilled with my experience.”
Most service complaints start with the condition of the delivery. Several reviews say plants arrived diseased, damaged, or thin. One review describes good service alongside a healthy, well-rooted tree.
Value feels worse when trees arrive unhealthy or too small. Only one review ties the purchase to acceptable value, and it was tied to a healthy tree. Price and direct cost comparisons rarely come up.
Some reviewers mention canceled orders and refunds still pending. Several say they sent repeated emails and never got a reply. Few comments mention the ordering or checkout experience.
Plant quality is the main negative theme. Reviews mention disease (citrus canker, fungal infections), leaf drop, and trees arriving half-dead or undersized. One reviewer says they received a healthy plant.
Communication concerns center on refunds that weren’t processed and emails that went unanswered. Two reviews specifically say they received no response after multiple attempts to reach the company. No one describes proactive or prompt outreach.
Reviews draw a sharp line between low ratings tied to poor plant condition and weak support, and at least one positive experience. Most complaints focus on how the trees arrived and what happened afterward, not on long-term growth.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They delivered a diseased, damaged tree that likely would have died.
“the tree was sick with a disease that would have killed it anyway.”
They canceled my order but have not processed my refund.
“I have now emailed 3 times about getting my refund back on the credit card”
They did not respond to multiple emails about a diseased plant.
“Ordered plant-has citrus canker (Incurable disease).”
The two olive trees arrived sparse, undersized, and not as pictured.
“the 2 olive trees I received seem half dead with sparse leaves (some yellowing)”
The dwarf key lime tree arrived diseased with fungal issues and leaf loss.
“All lower leaves were covered with white fungus which eventually turned black.”
I recently purchased a dwarf citrus tree from Citrus.com and I am thrilled with my experience. The selection of trees was impressive, and I appreciated the detailed descriptions for each variety. After selecting my tree, checkout was easy and shipping was prompt.
Upon receiving my tree, I was pleased to find it in excellent condition - healthy, vibrant leaves and well-rooted in its pot. The instructions included were helpful for ensuring proper care during the acclimation process.
It has been a few months since bringing home my new addition, and I am already seeing fruit beginning to form! The quality of this citrus tree is unmatched compared to those I have seen at big box stores or nurseries.
Overall, my experience with Citrus.com has been fantastic. Their expertise in growing citrus trees is evident through their high-quality products and exceptional customer service. I highly recommend them to anyone looking for top-notch citrus trees for sale online.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Citrus.com is an online nursery that sells citrus and related fruit trees. It lists options such as lemons, limes, oranges, and dwarf citrus for home gardeners. Product pages usually note the variety name, rootstock details, and planting zone guidance. The company sells potted and bare-root trees and ships to residential addresses. Citrus.com also offers planting and care guides, including pruning and fertilizing tips.