Reviewers frequently praise City Chic for stylish dresses, good fit and fast shipping, and many customers report competitive pricing and easy online shopping. However, multiple reviews describe recent issues with inconsistent sizing and perceived declines in fabric quality. Several shoppers also reported problems with customer service responses, escalation delays and isolated defective items that affected refunds. Prospective buyers should weigh positive reports about fit and convenience against negative reports about sizing consistency and customer communication when deciding to purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Company replied in Chinese causing delays and only a partial refund.
“a reply came back in Chinese”
Received a defective dress and customer service failed to resolve it.
“The dress came defective and was missing the slip”
Easy shopping with great clothes, fast delivery, and easy returns.
“Great clothes, easy to shop, speedy deliveries, easy returns”
Clothing quality is superb with good fit and fast shipping.
“The quality of the clothing is superb.”
Many buyers report fast shipping and easy returns, but a noticeable subset describe delayed escalations, partial refunds and inconsistent support.
Several reviewers praise competitive prices and outlet deals; others say fabric quality has declined and refunds or policies reduced perceived value.
Most customers find the site easy to shop with good selection and convenient online ordering; a few are frustrated by shipping limits.
A majority compliment fit, fabric and design—especially dresses and swimwear—while several recent reviews report inconsistent sizing and lower-quality materials.
A small number of reviews describe unclear replies, language issues and lack of follow-up on escalations or refund requests.
Overall impressions are split: many positive purchases with quick delivery and good fit, but a visible group reports defects, sizing problems and poor service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I was really excited to get my new jeans. They looked good online, but once they arrived we realized they just didn't fit as well as I had hoped. I contacted the company and they told me they needed an exchange form filled out and a picture of the defect in order to send the replacement pair, but when I sent those things in a reply came back in Chinese, so I had no idea what they were telling me. After a month of these delays, I finally just got my refund... which wasn't much help because it was just a partial refund and left me with only one pair of jeans that actually fit and were wearable. So, overall...mostly disappointing experience with this company--only positive thing was that the denim quality itself looked nice, but this did not make up for all the other problems.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
City Chic is a women's fashion retailer and brand focused on apparel such as dresses, denim, swimwear and related items sold online. Shoppers commonly search for City Chic when looking for trend-driven styles in larger size ranges and seasonal collections. This profile helps consumers compare product quality, sizing consistency and customer service from real buyer feedback.