Reviewers most often praise Clean Origin for product quality, competitive pricing, and fast shipping, with many noting strong overall satisfaction. Customer service and communication are repeatedly described as responsive, especially for customization, sizing and expedited shipping requests. However, there is at least one account of poor service regarding return-label handling and inconsistent personal details in replies. Consumers should weigh these generally positive reports against that isolated negative experience and confirm return/label policies before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Great customer service resolved a missing earring and delivered quality jewelry.
“Clean Origin has amazing customer service.”
Customer service was terrible and refused to send a return label.
“Customer service has been terrible to work with.”
Customized ring matched vintage look and the lab diamond was sparkly.
“My ring is stunning!”
Virtual chat rep Monique provided helpful guidance and made selection easy.
“She was informative, helpful, gave us choices”
Most reviewers report responsive, helpful customer service and smooth resizing/returns; one reviewer reported incorrect name usage and refusal to provide a return label.
Multiple reviews describe competitive pricing, sample-sale savings, and buyers saying the diamonds offer good value compared with other options.
Buyers note easy online processes, clear virtual-chat help, and straightforward customization; one reviewer cited a negative returns experience.
Reviewers frequently describe diamonds and settings as high quality, brilliant, and matching expectations, praising fit and appearance.
Shipping speed and prompt email/chat replies are commonly praised; a single report mentions incorrect personal details in correspondence.
Most reviewers report positive overall outcomes—on-time delivery, satisfactory products and helpful staff—while one detailed review reports unresolved return issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Clean Origin has amazing customer service. My experience with them was great. They also have a wide range of diamond jewelry for all occasions. I had an opportunity to purchase my engagement ring, earrings, and bracelets from them. I placed an order which was quickly processed and delivered on time. Unfortunately, some earrings were missing. I contacted them and upon confirmation, they had not packed them. They apologized for the failure on their end and immediately planned for another delivery that saw my earrings arrive safely before the engagement day. I was so happy, the quality was good and the prices are great.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Clean Origin is an online jeweler focused on lab-grown diamonds and diamond jewelry, including engagement rings, earrings, necklaces and bracelets. The company markets customizable settings and ships products directly to consumers, often highlighting certification and online shopping tools (virtual chat, resizing returns, and shipping options). Consumers researching Clean Origin typically look for lab-grown diamond quality, pricing compared with mined stones, customer service responsiveness, and shipping timelines.