Reviewers most often describe messages going unanswered and orders left unresolved after purchase. Several say they paid but never received the item or a refund. Some mention hard-to-complete returns and product descriptions they say were misleading. A few note damaged goods or an isolated smooth purchase.
Examples from available reviews (Apr 2018 – Mar 2026).
Returned items but never received refund despite repeated contact attempts.
“I've never received my refund of over €100”
Did not receive package and company did not respond or refund.
“i spent 1500 dkk to only not receive my package”
Recliners arrived damaged and were of extremely poor quality.
“support structures made of wood were cracked”
Received wrong baby clothing and endured a difficult return process.
“The return policy is horrible”
Reviewers often mention return steps that feel obstructive and product descriptions that do not match what arrives. Some describe false advertising and a difficult return process, including receiving the wrong baby clothing. These service problems show up in multiple reviews.
Many reviewers say they paid for items that never arrived or never received the refund. One cites a 1500 DKK payment with no delivery, and several others describe refunds being withheld. Few reviews point to good value.
Several customers urge others not to buy and use phrases like "scam" or "absolute worst customer service ever". Reviewers describe repeated failed attempts to reach support and frustration with cases that never get resolved. These experiences repeat across multiple entries.
Complaints about product condition appear, though less often than service and communication issues. One detailed review describes cracked wooden supports in recliners and very poor build quality. Other product issues show up now and then.
The most common theme is no replies, replies that stop, and missing shipping updates. Multiple reviewers say emails and inquiries were ignored and refunds were never confirmed. Communication breakdowns are the most consistently mentioned operational issue.
Overall, reviews focus on orders not being fulfilled and support not responding. The mix includes many low-star complaints and at least one much higher-rated review, showing a clear split in customer outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Reviews (4) · Reviews (1) · Quotes shortened · As of: March 2026
Returned items but never received refund despite repeated contact attempts.
“I've never received my refund of over €100”
Order canceled without full refund and the seller did not respond.
“they do not respond”
Order never arrived and company ignored all communication attempts.
“I have written to them several times with no response whatsoever”
Did not receive package and company did not respond or refund.
“i spent 1500 dkk to only not receive my package”
Reviewer warns others not to buy, calling the site a scam.
“Its a scam!!!”
Goods never arrived and the company did not respond to messages.
“I haven't received my goods”
Company stopped responding and did not provide shipping updates.
“they stopped responding”
Package never reached carrier and company did not answer emails.
“UPS has still not received my package!!”
Company advertised items falsely and made returns difficult.
“False advertising on items and give you a hard time to return merchandise”
Never received product and seller did not respond to inquiries.
“never received the product, never received a response from the seller”
I wish it was possible to give a negative star rating. The return policy is horrible and I would never wish anyone to go through what I went through. I suffered at the hands of this company's staff as if it was my fault. After being very adamant that I wanted baby girl's clothing, they delivered it for a boy. I wondered why they were not keen on detail and then made the return process so difficult for me. It took me over 3 months for the entire process to be completed. Never again, will I buy even handkerchief from this company!
Company had very poor customer service and failed to resolve delivery.
“absolute worst customer service ever.”
Recliners arrived damaged and were of extremely poor quality.
“support structures made of wood were cracked”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Click Here 2 Shop runs an online store that sells consumer products. Customers can pay electronically and place orders through the website. Product pages show descriptions and images to guide buying decisions. The company lists contact options such as email and online support forms for order questions.