Reviews Analyzed
21
We Collect & Analyze Reviews
Coddle
Experiences & Reviews
Coddle is a consumer furniture company that sells compact and convertible seating and related home furnishings. Shoppers looking for Coddle reviews commonly check product durability, delivery and return policies, and customer support experiences. This summary highlights recurring customer feedback to help consumers researching Coddle.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
23d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Reports are mixed: some customers describe helpful staff and successful warranty exchanges, while others cite missed cancellations and delivery failures.
Share of mentions
Mixed
15%
💰
Value for money
Some reviewers say the price is reasonable for comfort and features; others say material failures (often leather/pleather) make it poor value.
Share of mentions
Mixed
8%
⚡
User experience
Many users praise comfort, easy assembly and convertible functionality; several report issues like squeaks, cushion problems or intermittent outlets.
Share of mentions
Mixed
14%
🔧
Product quality
Quality feedback is split: frequent reports of leather/pleather cracking and outlet failures coexist with many accounts of comfortable, durable fabric models.
Share of mentions
Mixed
20%
📞
Communication
Communication experiences vary: reviewers describe quick responses and gestures like sending swatches or exchanges, while others report unanswered calls and emails.
Share of mentions
Mixed
15%
⭐
Overall experience
Overall impressions split: numerous satisfied customers praise comfort and service, but many report durability, delivery, or support problems that hurt satisfaction.
Share of mentions
Mixed
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Toggle Recliner Chair
"I cannot speak highly enough of this company. I have purchased many furnitures from them as part of my hobby and they have been the first company I turn to, and I have never needed to look further to be looked after. They are passionate about their products and will always go out of their way to ensure a smooth customer experience. They are better than competitive with their prices and service, which has ensured absolute loyalty from me and will continue to do so. As a bonus on the buying experience, you can have a good laugh with the team too. They all have great characters, great sense of humour and will always make time to chat. I'll always be back! :)
"
Joe
Collected.reviews
Nov 20, 2021
Featured for: Long-term loyal customer praising service
Doesn't Last/Isn't Worth the Money
"I've had my Coddle Switch for just under 4 years now (bought it in December 2020) and I was super happy when I first got it. Assembly was a snap. And..."
RaymondGW
Trustpilot
Oct 01, 2025
Featured for: Detailed account of leather deterioration
Poor customer service by the Company. The customer service representative was great to deal with
"I ordered a couch online, but when I remeasured the room, I quickly realized the couch would not fit. I immediately contacted customer support to canc..."
Carol Taylor
Trustpilot
Oct 01, 2025
Featured for: Order cancellation and communication failure
Toggle Convertible Sofa, Leather
"I purchased a Crimson Leather Toggle Convertible Sofa by Coddle in May 2019. By January of 2020 I had a rare defect that I see no one writing about. S..."
Joseph
Trustpilot
Oct 01, 2025
Featured for: Defect resolved via exchange under warranty
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Lhils
trustpilot.com
Oct 01, 2025
Finally rec'd and assemble the switch…
Finally rec'd and assemble the switch queen sleeper sofa I just purchase. It...
D
Doug
trustpilot.com
Oct 01, 2025
Coddle Tera
I bought the new Tera and love it. Great size and comfo...
C
Carol Taylor
trustpilot.com
Oct 01, 2025
Poor customer service by the Company. The customer service representative was great to deal with
I ordered a couch online, but when I remeasured the room, I quickly realized the couch would not fit. I immediately contacted customer support to canc...
I
Isaac
trustpilot.com
Oct 01, 2025
LOVE LOVE LOVE!
Recently purchased a coddle switch and it is very convenient for my flat. It's very comfortable especially with a mattres...
B
Brad
trustpilot.com
Oct 01, 2025
Love this sectional
I bought the sectional sofa for our bonus room and love it! Great quality, easy to use, and looks wonder...
A
Adam Kowal
trustpilot.com
Oct 01, 2025
I recently got the Coddle convertible…
I recently got the Coddle convertible couch and it's been a nice addition to my apartment. I like the simple, modern look, and the neutral color fits...
R
RaymondGW
trustpilot.com
Oct 01, 2025
Doesn't Last/Isn't Worth the Money
I've had my Coddle Switch for just under 4 years now (bought it in December 2020) and I was super happy when I first got it. Assembly was a snap. And...
S
Sierra
trustpilot.com
Oct 01, 2025
Awful Couch; NO RETURNS!
I have been speaking with someone in customer service for almost 3 months now since I missed the deadline to return my couch. They only give you 30 da...
C
Connie Ellis
trustpilot.com
Oct 01, 2025
I bought a king size Pixel platform…
I bought a king size Pixel platform bed. And coddle customer service was wonder throughout the entire experience. Everything went smoothly in the begi...
C
Carolyn
trustpilot.com
Oct 01, 2025
I've had my toggle couch for…
I've had my toggle couch for approximately 2 years. The couch squeaks w...
K
Ksenia
trustpilot.com
Oct 01, 2025
So I got a couch from them a couple…
So I got a couch from them a couple years ago and I absolutely love it. My dog does too, so much so that he decided to take a few bites. I called t...
F
Felicia Green
trustpilot.com
Oct 01, 2025
Delivery Issues, Un-Resolved!!😩🥺
6/15/22 My second Coddle purchase wasn’t as smooth as the first. Because White Glove delivery unfortunately wasn’t an option, I had to use the only pr...
Z
Zen Wolf
trustpilot.com
Oct 01, 2025
Absolute trash customer service
Absolute trash customer service. No response whatsoever to phone-calls, voicemails, emails, social media contact, etc. For weeks...
L
Lee Carpenter
trustpilot.com
Oct 01, 2025
Avoid the Toggle!
While it is a comfortable couch, I have had the Toggle for just over a year and the leather is cracking all across the seat and outlets work intermitt...
B
Brendan Gahan
trustpilot.com
Oct 01, 2025
Awful quality/non existent customer service
Awful. Our Coddle couch is only two years old and the leather is coming apart in multiple places. The outlets have ceased to work. We have emailed and...
C
Caroline
trustpilot.com
Oct 01, 2025
Horrible Delivery, Still No Couch
I ordered a switch sofa several weeks ago. It was supposed to be delivered in August, but the delivery personnel came and realized they would need a 3...
J
Jediknightbong
trustpilot.com
Oct 01, 2025
Great till its not
Couch was great to begin with but its been 4months and its unbearable to la...
A
April Hwuang
trustpilot.com
Oct 01, 2025
love my Toggle and Switch couches
love my Toggle and Switch couches! I ended up buying a toggle and a switch in their grey/'dove' color. The fabric and quality of the couch is surprisi...
J
Joseph
trustpilot.com
Oct 01, 2025
Toggle Convertible Sofa, Leather
I purchased a Crimson Leather Toggle Convertible Sofa by Coddle in May 2019. By January of 2020 I had a rare defect that I see no one writing about. S...
R
Reg banks
trustpilot.com
Oct 01, 2025
The couch is really nice
The couch is really nice. The power plugs are really short though. Might need an extension cord for it, unless you're really really close to an...
Conclusion
Customer feedback for Coddle shows consistent strengths and recurring concerns. Multiple reviewers praise comfort, convertible function, easy assembly and helpful staff or warranty exchanges. At the same time, many complaints focus on material durability (notably leather/pleather cracking), occasional mechanical issues (squeaks, outlets), and delivery or customer-support responsiveness. Prospective buyers should review return windows and delivery options, consider fabric versus leather choices, and weigh reported durability trade-offs alongside positive reports about comfort and functionality.