The two available reviews show a split picture: strengths noted are website usability, clear product imagery, order updates and, in one case, strong product craftsmanship. Criticisms center on pricing and a reported lack of customer service responsiveness. If you prioritize design and product feel, examine independent photos and ask about returns or warranties before buying. If pricing or customer support are key concerns, contact the company with specific questions and compare alternatives to confirm value for money.
Examples from available reviews (Nov 2022 – Feb 2026).
The reviewer had an excellent shopping experience and praised the rug's quality.
“my experience was nothing short of delightful.”
Reviewer says products are severely overpriced and of poor quality.
“These are severely overpriced and they do not care about the quality of their products”
Mixed reports: one reviewer describes attentive, end‑to‑end service, while another explicitly cites 'terrible customer service' and perceived indifference.
Only negative mention: a reviewer calls items 'severely overpriced' and warns that paying a premium did not reflect perceived value.
Positive comments about a simple, attractive website, clear product images and an efficient, user‑friendly checkout process.
Conflicting remarks: one buyer praises craftsmanship, colors and texture; another asserts the company 'does not care' about product quality.
Positive note on communication: a reviewer reports receiving regular email updates throughout the order and delivery process.
Overall impressions diverge: one reviewer says Cold Picnic exceeded expectations, another reports an overall negative experience driven by price and service.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Reviewer says products are severely overpriced and of poor quality.
“These are severely overpriced and they do not care about the quality of their products”
I recently had the pleasure of purchasing a beautiful wool rug from Cold Picnic, and I must say that my experience was nothing short of delightful.
Firstly, their website is simple yet stunning. The product images are high-quality and accurately showcase the true beauty of each piece they offer. Their line of minimalist abstract wool rugs instantly caught my attention, as each one stood out to me with its unique design.
When it came time to place my order, their checkout process was efficient and user-friendly. I received regular updates on my purchase via email, which kept me in the loop throughout every step of the delivery process.
Upon receiving my rug, I was blown away by its quality and craftsmanship. The colors were just as vibrant as they appeared online and the texture felt luxurious beneath my feet - even better than I could have imagined!
Overall, Cold Picnic exceeded all of my expectations with their commitment to providing customers like myself with an exceptional shopping experience from start to finish. If you're looking for beautifully designed home decor made with superior quality materials, look no further than this wonderful company!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Cold Picnic is an online home‑decor retailer that offers design‑led textiles and area rugs through its website. People researching Cold Picnic typically look for independent information on product craftsmanship, pricing and customer support before purchasing.