Reviews Analyzed
2
We Collect & Analyze Reviews
Cold Picnic
Experiences & Reviews
Cold Picnic is an online home‑decor retailer that offers design‑led textiles and area rugs through its website. People researching Cold Picnic typically look for independent information on product craftsmanship, pricing and customer support before purchasing.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
26d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Mixed reports: one reviewer describes attentive, end‑to‑end service, while another explicitly cites 'terrible customer service' and perceived indifference.
Share of mentions
Mixed
22%
💰
Value for money
Only negative mention: a reviewer calls items 'severely overpriced' and warns that paying a premium did not reflect perceived value.
Share of mentions
Weak
11%
⚡
User experience
Positive comments about a simple, attractive website, clear product images and an efficient, user‑friendly checkout process.
Share of mentions
Strong
11%
🔧
Product quality
Conflicting remarks: one buyer praises craftsmanship, colors and texture; another asserts the company 'does not care' about product quality.
Share of mentions
Mixed
22%
📞
Communication
Positive note on communication: a reviewer reports receiving regular email updates throughout the order and delivery process.
Share of mentions
Strong
11%
⭐
Overall experience
Overall impressions diverge: one reviewer says Cold Picnic exceeded expectations, another reports an overall negative experience driven by price and service.
Share of mentions
Mixed
22%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 2 verified reviews (November 2022 – October 2025).
Cold Picnic is a Must-Visit Online Store
"I recently had the pleasure of purchasing a beautiful wool rug from Cold Picnic, and I must say that my experience was nothing short of delightful. Firstly, their website is simple yet stunning. The product images are high-quality and accurately showcase the true beauty of each piece they offer. Their line of minimalist abstract wool rugs instantly caught my attention, as each one stood out to me with its unique design. When it came time to place my order, their checkout process was efficient and user-friendly. I received regular updates on my purchase via email, which kept me in the loop throughout every step of the delivery process. Upon receiving my rug, I was blown away by its quality and craftsmanship. The colors were just as vibrant as they appeared online and the texture felt luxurious beneath my feet - even better than I could have imagined! Overall, Cold Picnic exceeded all of my expectations with their commitment to providing customers like myself with an exceptional shopping experience from start to finish. If you're looking for beautifully designed home decor made with superior quality materials, look no further than this wonderful company!"
O'Keefe
Collected.reviews
Nov 17, 2022
Featured for: Detailed product quality description
Overpriced + terrible customer service.
"I was suckered by the design and paid reviews but stay away from them. These are severely overpriced and they..."
MF
Trustpilot
Oct 01, 2025
Featured for: Short negative overall impression
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025
M
MF
trustpilot.com
Oct 01, 2025
Overpriced + terrible customer service.
I was suckered by the design and paid reviews but stay away from them. These are severely overpriced and they...
O
O'Keefe
Collected.reviews
Nov 17, 2022
Cold Picnic is a Must-Visit Online Store
I recently had the pleasure of purchasing a beautiful wool rug from Cold Picnic, and I must say that my experience was nothing short of delightful.
Firstly, their website is simple yet stunning. The product images are high-quality and accurately showcase the true beauty of each piece they offer. Their line of minimalist abstract wool rugs instantly caught my attention, as each one stood out to me with its unique design.
When it came time to place my order, their checkout process was efficient and user-friendly. I received regular updates on my purchase via email, which kept me in the loop throughout every step of the delivery process.
Upon receiving my rug, I was blown away by its quality and craftsmanship. The colors were just as vibrant as they appeared online and the texture felt luxurious beneath my feet - even better than I could have imagined!
Overall, Cold Picnic exceeded all of my expectations with their commitment to providing customers like myself with an exceptional shopping experience from start to finish. If you're looking for beautifully designed home decor made with superior quality materials, look no further than this wonderful company!
Conclusion
The two available reviews show a split picture: strengths noted are website usability, clear product imagery, order updates and, in one case, strong product craftsmanship. Criticisms center on pricing and a reported lack of customer service responsiveness. If you prioritize design and product feel, examine independent photos and ask about returns or warranties before buying. If pricing or customer support are key concerns, contact the company with specific questions and compare alternatives to confirm value for money.