Reviews in this sample concentrate on fulfillment, customization quality and after-sale support. Multiple customers report delayed or cancelled shipments and difficulty reaching customer service; several detail poor cresting or alignment on customized jerseys. A minority of buyers report successful, authentic jerseys delivered as promised. If you consider ordering, request a mock-up before final stitching, allow extra lead time for custom work, and document communications and payment to aid any dispute or refund claims.
Examples from available reviews (Nov 2021 – Feb 2026).
Paid for VIP service but order still processing and unresponsive.
“I paid 100 dollars extra for that service,”
Customized name bars were oversized and poorly matched; company unresponsive.
“comically oversized name bar with questionable colour matching”
Order showed shipped without tracking and customer support unresponsive.
“it had shipped but with no shipping number.”
Jersey delivered as promised and was authentic with perfect workmanship.
“The jersey is 100% Authentic!”
Most reviewers report long processing or shipping delays, missed ship dates and order cancellations; only isolated cases note on-time delivery.
Several customers said paid upgrades or customization fees did not match results; some felt refunds or partial refunds were insufficient.
Few reviews comment on the website or ordering interface; feedback focuses on shipping, customization outcomes and customer support instead.
Reports are mixed: one strong positive on authenticity and stitching, but multiple complaints describe poor cresting, misaligned namebars and stitching errors.
Many reviewers describe non-responsive support, automated replies and difficulty obtaining tracking or refunds; a few note partial refunds or replacements.
Most reviews here are negative, citing fulfillment, support and customization issues; a small number report satisfactory, authentic products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (16) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Inventory issues caused cancellations and long delays; customer support was poor.
“arrived nearly 4 months late.”
Promised delivery dates missed and company unresponsive, reported to authorities.
“No feedback. No replies to my emails.”
After a few emails service improved and high-quality jersey delivered quickly.
“Jersey came within 2 days of shipping.”
Inventory control issues leading to confirmed orders later canceled.
“They consistently have inventory control issues .”
Order not shipped, refund promised but not received.
“This is a scam!”
Order remained unfulfilled and customer service was unresponsive.
“No answers via email, phone, or social media.”
Order showed shipped without tracking and customer support unresponsive.
“it had shipped but with no shipping number.”
Paid for VIP service but order still processing and unresponsive.
“I paid 100 dollars extra for that service,”
Order canceled after payment and no response from company.
“Due to high demand order cancelled.”
Sent jersey for customization and heard nothing for a month.
“No customer service after sale.”
Reviewer declines with a brief negative statement.
“No thank you.”
Custom jersey ordered in November never shipped by promised date.
“Please do not order anything from cool hockey,”
Jersey delivered as promised and was authentic with perfect workmanship.
“The jersey is 100% Authentic!”
Customized name bars were oversized and poorly matched; company unresponsive.
“comically oversized name bar with questionable colour matching”
Cresting work was cut wrong and company refused to correct issues.
“the A within DATSYUK was shaped and cut wrong.”
Reviewer states the experience was terrible.
“Terrible. Just terrible.”
We purchased a dozen of customized jerseys for our volleyball team from Cool Hockey.com but were disappointed. The items took forever to arrive. We hoped to use them in an upcoming match but due to delay, we had to use our old ones. Upon delivery, the quality was poor and they had not numbered as we wished. It was not worth the amount paid for it. As a team, we decided not to keep them. Contacted the customer care service, had them returned and we are always following up for our refund. I don’t know when this process is going to end.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
CoolHockey is an online retailer focused on hockey jerseys and related apparel, offering customization and cresting services alongside ready-made authentic and replica jerseys. Consumers researching CoolHockey typically look for information about custom stitching, send-in cresting programs, expedited processing options, and order fulfillment. Reviews and user reports often center on delivery times, workmanship on custom jobs, and post-sale support — key topics for shoppers comparing vendors for pro cresting or personalized jerseys.