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We Collect & Analyze Reviews

Creation L
Experiences & Reviews

Creation L is a retail company that sells women’s apparel and accessories through catalogs and an online store. The brand markets clothing in multiple sizes and uses promotional offers and discount codes in its sales channels. Consumers researching Creation L commonly look for information on sizing guidance, shipping practices, returns and promotional terms.

Overview & Key Metrics

Reviews Analyzed 22
Positive Sentiment 18%
Latest Review 29d
Overall Rating
1.8

Our Analysis

🎯

Service quality

Multiple reviewers report delayed shipments, slow or unclear returns processing, disputed refunds, and inconsistent handling by customer service representatives.

Share of mentions
21%
Weak
💰

Value for money

Customers describe promotional items or discounts not honored, refunds that omit taxes or include unexpected deductions, and missing free gifts, reducing perceived value.

Share of mentions
12%
Weak
⚡

User experience

Issues raised around ordering, tracking, catalog accuracy and returns workflow; one repeat buyer specifically notes size charts as helpful.

Share of mentions
10%
Weak
🔧

Product quality

Reports are mixed: several customers cite poor fabric, wrong colors or items falling apart, while a minority report satisfactory fabric and fit.

Share of mentions
8%
Weak
📞

Communication

Frequent complaints about missing tracking updates, unreturned calls, circular phone support and lack of confirmation or refund communication.

Share of mentions
21%
Weak
⭐

Overall experience

Most reviewers recount negative overall experiences tied to shipping, returns and promotions; a small number report consistent positive orders.

Share of mentions
29%
Weak

View all 22 public customer reviews – filtered by relevance →

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Data Collection

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 22 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025

E
Eva Pedersen
trustpilot.com Oct 01, 2025

Beware! Money charged; merchandise not shipped.

I would give it zero stars if I could. I ordered a blouse 10 days ago and received emails saying that it shipped, but it is a lie. The shipping compan...

D
Debi D.
trustpilot.com Oct 01, 2025

I love your clothes

I love your clothes. But I am so disappointed every time I receive your catalog and see all your beautiful pants that are never offered in tall sizes....

C
Charlotte Johnson
trustpilot.com Oct 01, 2025

Low Quality & Inaccurate refunds.

First, the clothes are horrible. the fabric listed as cotton is like paper -- thin and stiff. the sizes are off and when i returned the merchandise, t...

C
Carmen
trustpilot.com Oct 01, 2025

They offered a free gift set of purses…

They offered a free gift set of purses and a scarf (4 pcs) with an order of $30.00 or more. I ordered over $60.00 and never got the gift set. I was t...

M
Marsha Liebl
trustpilot.com Oct 01, 2025

Wish I had read the reviews first!

On Monday, I placed an order for a top that was on sale. My debit card was charged right away. I clicked on the tracking number today (Friday) and UPS...

A
Andrea Brown
trustpilot.com Oct 01, 2025

Do not trust them I have been ordering from creation Lnot…

I have been ordering from creation L for a few years now and have always been satisfied until recently I placed an order for over 100.00 they had a 4p...

S
SueLane Garrett
trustpilot.com Oct 01, 2025

Horrible Business Practices

I returned a top I ordered because it looked nothing like pictured. It cost $30. plus shipping. Eventually I got a credit of only $18.10. I called to...

L
Linda May Friedrichs Schultz
trustpilot.com Oct 01, 2025

I spent 62.00 and got back $42.00

I spent 62.00 and got back $42.00 . They do say they will keep $...

D
Diana Najera
trustpilot.com Oct 01, 2025

How sad to read all these reviews

How sad to read all these reviews. I received a catalog from this company today and was ex...

Y
YSM
trustpilot.com Oct 01, 2025

They don't honor the free shipping AND 20% off

This company advertises free shipping AND 20% off on orders over $75. I had an order for $85. However after applying the 20% off, they would...

N
Neil Rivera
trustpilot.com Oct 01, 2025

I ordered some items I had a discount…

I ordered some items I had a discount code. The next day I received a catalog with an offer for free gift with a purchase of 40$ or something. I spent...

R
Rita Braddock
trustpilot.com Oct 01, 2025

Customer service is horrible!!!!

It was not great! Still waiting for a return & exchange over 6 weeks ago. Called them and still no refund or exchange. No email when they received my...

S
Sheena Verma
trustpilot.com Oct 01, 2025

Sweater fell apart first day

Sweater fell apart first day. Creation L wouldn’t post my review on their websit...

c
carolehancey
trustpilot.com Oct 01, 2025

Return labels don't work

This company enclosed return labels with your purchase. Apparently since Jan 1 they lost their contract with UPS. The return label is for the USPS but...

J
Judy Martin
trustpilot.com Oct 01, 2025

Terrible company

I ordered 3 dresses that didn’t fit my 94 yr old mother. We have returned to them and each time I kept a copy of the package receipt and when I went i...

S
Sally A
trustpilot.com Oct 01, 2025

Repeat Customer

I've been ordering from Creation L for several years now. Pay careful attention to the size charts as the clothes come from Europe and their sizes are...

G
Grandmasal
trustpilot.com Oct 01, 2025

Dull colors-what a disappointment

I just ordered 2 tops for my daughter-in-law. I let her pick them out from the catalog. We received the tops but were unhappy because the colors were...

W
Wanda Townsend
trustpilot.com Oct 01, 2025

i ordered 2 skirts they were to big

i ordered 2 skirts they were to big. wanted to exchange them for a size smaller, sent them back. Got one back NOT the other...

B
Brenda Berger
trustpilot.com Oct 01, 2025

I was just about to order clothes from…

I was just about to order clothes from Creation L but because I had never purchased from them before, I decided to read their reviews first. The 5* ra...

J
Jacqueline Powell
trustpilot.com Oct 01, 2025

On June 6th I contacted Creation L a…

On June 6th I contacted Creation L a women's clothing store to return my funds as I had returned their order. They wrote back they had received my ret...

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Conclusion

Across the reviewed comments, recurring problems relate to shipping delays, non-delivery after payment, inconsistent return/refund processing and unfulfilled promotional items. Product reports vary: some customers praise fabric and accurate sizing charts, while others report poor material, color differences or items falling apart. Many reviewers describe poor or non-responsive communication from customer service and confusing return labels or processes. Prospective buyers should verify size charts, keep order and tracking records, and use payment methods with dispute protection; a minority of customers report satisfactory purchases and accurate sizing.