Some customers describe fast, polite help from specific staff and several long-time shoppers praise the fit. Many reviews also mention orders that were charged but never shipped, exchanges that dragged on, and refunds that arrived with unexplained deductions. Several shoppers say promised promotions or free gifts did not show up, and that website prices ran higher than the catalog. Others point to weak communication and problems with return labels during returns.
Examples from available reviews (Mar 2018 – Feb 2026).
Customer service representative Mariam resolved my issue courteously and quickly.
“Mariam.a was very helpful and curtious and solved my query immediately.”
Order was charged but never shipped and cancellation refused.
“They were quick to charge my credit card, but I have received nothing.”
Promised free gift with purchase was not received as advertised.
“I ordered over $60.00 and never got the gift set.”
Longtime shopper finds most items great quality and reasonably priced.
“Have found almost everything I've received to be of great quality and exceed expectations.”
Reviews often mention a helpful named representative who fixed problems quickly. Many other shoppers describe orders that were charged but never shipped, exchanges handled poorly, or refunds that did not follow a consistent pattern.
Several reviews say advertised free gifts or discounts never arrived, and that website prices were higher than catalog prices. Multiple complaints also cite deductions from refunds and discount tactics that removed free shipping.
Shoppers describe mismatches between the catalog and the site, such as catalog items missing online and sizing guidance that varies. Some reviews also mention return labels that did not work, promo codes that had expired, and return options that were blocked.
Some reviewers call the clothes well made and true to fit, pointing to repeat buys and long-term satisfaction. Others report thin or synthetic fabrics, flat colors, and pieces that came apart on the first wear.
Many reviewers describe long stretches with no updates on orders, returns, or exchanges. Several also report packages sent to old addresses or rude phone support.
Reviews split sharply between positive stories about product quality and help from individual staff, and negative stories about shipping, refunds, and failed promotions. That contrast shows up repeatedly and lines up with both high and low star ratings in the sample.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Sitejabber (14) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Mostly happy with products but site shows company going out of business.
“says they are No longer in business.”
Customer service representative Mariam resolved my issue courteously and quickly.
“Mariam.a was very helpful and curtious and solved my query immediately.”
Mariam provided helpful assistance and reviewer was satisfied with service.
“Mariam was helpful in dealing with my queries and I was very satisfied with the service.”
Website prices were higher than catalog sale prices, perceived as a scam.
“the prices are much higher that what is stated in the catalog.”
Order was charged but never shipped and cancellation refused.
“They were quick to charge my credit card, but I have received nothing.”
Catalog lacks tall sizes, leaving taller customers disappointed.
“beautiful pants that are never offered in tall sizes.”
Clothes are poor quality and refunds omitted sales tax.
“the fabric listed as cotton is like paper -- thin and stiff.”
Promised free gift with purchase was not received as advertised.
“I ordered over $60.00 and never got the gift set.”
Order charged immediately but tracking shows no shipment after days.
“UPS has no record of it.”
Did not receive promised free gift and felt falsely advertised.
“I feel like I have been taken advantage of this is false advertising”
Return refunded incorrectly with held credit and unexplained deductions.
“Their website says nothing about holding out money as a credit.”
Refund amount did not match expected total after deductions.
“I spent 62.00 and got back $42.00”
Reading reviews discouraged the reviewer from ordering anything.
“How sad to read all these reviews.”
Discount made order fall below threshold and free shipping denied.
“they would not honor the free shipping since the order then fell below $75.”
Multiple stock and discount issues met with poor phone customer service.
“Customer service and supervisors are horrible.”
Waiting over six weeks for a return or exchange without updates.
“Total lack of communication!!!!”
Sweater fell apart on first day and review was blocked online.
“Sweater fell apart first day.”
Return labels unusable due to carrier contract change, blocking returns.
“there is no way to use the return label”
Returned dresses but only one refund credited and support was rude.
“I have not gotten an email to send my copies to, or another address to send my information.”
Repeat customer generally pleased with quality and mostly accurate sizing charts.
“I always receive what I've ordered and am pleased with the quality overall.”
Received tops with dull colors that did not match catalog images.
“the colors were very dull, not bright as shown in the catalog.”
Exchange mishandled and reviewer received the wrong returned skirt.
“Got one back NOT the other one.”
Decided not to order after reading others' reports of poor ethics.
“will never do business with a company that has such poor business ethics and customer service”
Company says it issued a return check but bank never received it.
“issued my return check...My bank has not received the check”
Applying discounts reduced order below free-shipping threshold and disqualified shipping.
“This seems dishonest as it forces he customer to order more just to get the free shipping.”
Two weeks passed with no order or tracking information received.
“It's been two weeks and still no order or tracking information.”
Catalog items often unavailable on the website and cannot be ordered.
“neither product is on the website”
Refunds issued as e-certificates that require credit card details to use.
“they give you a credit in the form of a E-Certificate for the amount but you cannot use it unless you give them your credit card information!”
Waited four months for backorder with inconsistent dates and cancelled order.
“Waited 4 months for back order to be filled.”
Order placed by phone was not found and never delivered.
“I PLACED THE ORDER OVER THE PHONE!”
First order arrived quickly and items appeared well made and fitting.
“Overall I'm happy with my purchase.”
Refunds smaller than expected because company charges initial shipping on returns.
“Apparently if you had received 'free shipping' on your initial order the company charges you the shipping fee when the items are returned”
Longtime shopper finds most items great quality and reasonably priced.
“Have found almost everything I've received to be of great quality and exceed expectations.”
Exchange promised but dress not shipped for months, indicating poor service.
“I received an email acknowledging receipt of the dress promising the smaller size in 4 - 10 business days.”
What a terrible shopping experience. They clearly lie about the fabric used in their garments. I ordered 2 capri pants (in white and light blue) they claimed were cotton blend, but what I got was made out of some horrible synthetic material I would never wear. They also totally lie about their return policy. They claim it is easy and fast until you actually try to use it and then they state that it can take a very long time so you should accept 15% of the cost of your purchase and use the money to buy other fabric to alter the horrible stuff they sent you! I am waiting for my return label but saw from another reviewer that they never responded after she requested one.
Text signup promised discount but provided an expired promo code instead.
“They then gave me a bogus code that was expired.”
Item shipped to old address and company refused to reimburse forwarding cost.
“I had to pay extra to USPS for my mail-forward service of that specific shipment.”
Product was nice but delivery took over a month and service lacked help.
“It took way over a month to arrive.”
Sizes run much larger than expected, causing return hassles despite okay quality.
“Sizes run way tooooo big.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Creation L is a U.S. women's clothing retailer that sells through a catalog and an online store. The selection usually covers dresses, tops, pants, and sweaters in multiple size ranges. The site shows product photos and size charts to help shoppers choose. Creation L posts return and exchange steps and offers customer service channels for order help.