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Creations & Collections
Experiences & Reviews

Creations & Collections is an online retailer focused on collectible items, framed memorabilia, and gift products for consumers. The company typically sells ready-made framed pieces and decorative collectibles through a web storefront and ships orders to customers. People searching reviews for Creations & Collections often look for information about product condition, shipping reliability, and customer service responsiveness.

Overview & Key Metrics

Reviews Analyzed 1
Positive Sentiment 100%
Latest Review 1439d
Overall Rating
4.0

Our Analysis

🎯

Service quality

Customer service responded promptly and arranged an immediate replacement after the issue, resolving the problem efficiently.

Share of mentions
20%
Strong
💰

Value for money

No comments on pricing or perceived value in the available review, so there is insufficient data to assess value for money.

Share of mentions
0%
Mixed
⚡

User experience

Shipping arrived two weeks late and the buyer received no initial shipping notification, causing inconvenience for a gift order.

Share of mentions
20%
Weak
🔧

Product quality

Item arrived damaged (glass detached from the frame); the original product condition was problematic despite a later replacement.

Share of mentions
20%
Weak
📞

Communication

Mixed signals: no initial shipping notification, but subsequent direct communication was prompt and helpful, with quick resolution.

Share of mentions
20%
Mixed
⭐

Overall experience

Overall experience was mixed-to-negative: issue was resolved, but delivery delay and damaged item led to a 3-star rating.

Share of mentions
20%
Weak

View all 1 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 1 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025

S
Samuel Stevens
Collected.reviews Nov 16, 2021

Framed Collectible

I ordered a framed collectible from this site. It was a birthday present for my dad. I placed the order on April 16th, and I requested standard shipping because it was a gift and I wanted to make sure that it would arrive in time. The item arrived on April 27th, which was two weeks late and I never got a notification that it had been shipped. When I received the item it was broken (the glass that framed the picture was not attached to the frame). After contacting the company, they were very helpful and prompt with their responses. The replacement was shipped immediately and arrived on time. However, I was not happy with the original experience of getting a broken frame and I gave them 3 stars as a result.

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Conclusion

Reviews indicate Creations & Collections resolved product issues through responsive customer service and a prompt replacement. However, at least one customer experienced a significant shipping delay and received a damaged framed item on first delivery. If you consider ordering framed collectibles, check estimated shipping times and ask about packaging for fragile items. Contacting customer service appears effective for resolving defects, but buyers should allow time for replacements and verify tracking notifications.