Reviews indicate Creations & Collections resolved product issues through responsive customer service and a prompt replacement. However, at least one customer experienced a significant shipping delay and received a damaged framed item on first delivery. If you consider ordering framed collectibles, check estimated shipping times and ask about packaging for fragile items. Contacting customer service appears effective for resolving defects, but buyers should allow time for replacements and verify tracking notifications.
Examples from available reviews (Dec 2017 – Feb 2026).
Item arrived late and damaged, but company promptly replaced it.
“it was broken (the glass that framed the picture was not attached to the frame).”
Customer service responded promptly and arranged an immediate replacement after the issue, resolving the problem efficiently.
No comments on pricing or perceived value in the available review, so there is insufficient data to assess value for money.
Shipping arrived two weeks late and the buyer received no initial shipping notification, causing inconvenience for a gift order.
Item arrived damaged (glass detached from the frame); the original product condition was problematic despite a later replacement.
Mixed signals: no initial shipping notification, but subsequent direct communication was prompt and helpful, with quick resolution.
Overall experience was mixed-to-negative: issue was resolved, but delivery delay and damaged item led to a 3-star rating.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Mostly happy with products but website indicates business closure.
“says they are No longer in business.”
Representative Mariam resolved my query quickly and courteously.
“Mariam.a was very helpful and curtious and solved my query immediately.”
Mariam helped with my queries and I was satisfied.
“Mariam was helpful in dealing with my queries and I was very satisfied with the service.”
Website prices were higher than advertised catalog sale prices.
“I call this a SCAM”
My card was charged but the item never shipped and cancellation denied.
“They were quick to charge my credit card, but I have received nothing.”
Reviewer disappointed pants are not offered in tall sizes.
“Not all women are short with a 29" inseam.”
Clothing fabric was thin and sizes were inaccurate.
“the fabric listed as cotton is like paper -- thin and stiff.”
Did not receive promised free gift set with qualifying order.
“I ordered over $60.00 and never got the gift set.”
Order was charged but shipping tracking showed no record after days.
“UPS has no record of it.”
Free gift promised with order never arrived and was later unavailable.
“I feel like I have been taken advantage of this is false advertising”
Return refunded less than expected and remaining funds held as store credit.
“the remaining four plus dollars was held in my account as a credit towards another purchase.”
Received smaller refund than expected after returns and shipping deductions.
“I spent 62.00 and got back $42.00”
After reading other reviews, reviewer decided not to place an order.
“I’m not going to Order anything.”
Company refused to apply both advertised 20% off and free shipping.
“they would not honor the free shipping since the order then fell below $75.”
Orders had stock issues and customer service couldn't resolve pricing or availability.
“The people on the phone take orders fine but if you have any problems they just go on in circles.”
Still waiting for return refund or exchange after six weeks with no communication.
“Total lack of communication!!!!”
Sweater fell apart on first day and review was not posted.
“Sweater fell apart first day”
Provided return labels no longer work and returns cannot be completed.
“Apparently since Jan 1 they lost their contract with UPS.”
Returns not properly credited and customer service was rude and unhelpful.
“I have not gotten an email to send my copies to, or another address to send my information.”
Longtime customer generally pleased with quality and accurate sizing charts.
“I always receive what I've ordered and am pleased with the quality overall.”
Products arrived unpainted contrary to website photographs.
“When they arrived, however, this was not the case.”
Damaged item required repeated contact and still wasn't resolved.
“still not have the issue resolved is TERRIBLE customer service.”
I ordered a framed collectible from this site. It was a birthday present for my dad. I placed the order on April 16th, and I requested standard shipping because it was a gift and I wanted to make sure that it would arrive in time. The item arrived on April 27th, which was two weeks late and I never got a notification that it had been shipped. When I received the item it was broken (the glass that framed the picture was not attached to the frame). After contacting the company, they were very helpful and prompt with their responses. The replacement was shipped immediately and arrived on time. However, I was not happy with the original experience of getting a broken frame and I gave them 3 stars as a result.
Company promotes and capitalizes on the death of bats and tarantulas.
“they promote and capitalize on the death of bats and tarantulas for their paper weight items.”
Company refused to reimburse return postage despite following instructions.
“they would not reimburse me for the large amount of postage it took to return it.”
Orders arrived quickly and customer service was very prompt.
“Very prompt and great customer service!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Creations & Collections is an online retailer focused on collectible items, framed memorabilia, and gift products for consumers. The company typically sells ready-made framed pieces and decorative collectibles through a web storefront and ships orders to customers. People searching reviews for Creations & Collections often look for information about product condition, shipping reliability, and customer service responsiveness.